How Helpscout hit $15.1M revenue and 9K customers in 2018.
Help Scout is a software company that provides a help desk and customer support platform for businesses. They are headquartered in Boston, Massachusetts and were founded in 2011 by Nick Francis and Jared McDaniel. The company's mission is to create a more human approach to customer support by providing tools that help companies communicate with their customers more effectively and efficiently. Help Scout's software is used by thousands of companies around the world, ranging from small startups to large enterprises.
2015
Founded
$15.1M
2018 Revenue
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YOY
$28M
Funding
Helpscout Revenue
In 2018, Helpscout revenue run rate hit $15.1M in revenue.
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2018
Helpscout hit $15.1M in revenue in 2018
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2015
Helpscout launched in 2015 with $0 revenue
Helpscout Funding History
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2017
Helpscout raised a of in February, 2017
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2015
Helpscout raised a of in March, 2015
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2012
Helpscout raised a of in July, 2012
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2011
Helpscout raised a of in October, 2011
| FUNDING DATE | ROUND | AMOUNT | VALUATION |
|---|---|---|---|
| February, 07 2017 | |||
| March, 18 2015 | |||
| July, 01 2012 | |||
| October, 08 2011 |
Team
Helpscout has 218 total employees and 10 sales reps that carry a quota. They have 9,000 customers an engineering team of 58 and a marketing team of 6.
| DISTRIBUTION | QTY |
|---|---|
| Total team size | 218 |
| Engineer | 58 (27%) |
| Sales | 10 (5%) |
| Marketing | 6 (3%) |
Founder / CEO
Nick Francis
Nick Francis is a Co-founder & CEO at Help Scout.
Q&A
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What's your age?
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Favorite online tool?
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Favorite book?
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Favorite CEO?
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Advice for 20 year old self
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Customers
Churn
Helpscout Executives
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Nick Francis | CEO | [email protected] | - |
Helpscout Employees
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Nick Francis | CEO | [email protected] | - |
Frequently Asked Questions about Helpscout
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When was Helpscout founded?
Helpscout was founded in 2015.
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How much revenue does Helpscout generate?
Helpscout generates $15.1M in revenue.
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Who is the CEO of Helpscout
The CEO of Helpscout is Nick Francis.
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How much funding does Helpscout have?
Helpscout raised $28M.
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How many employees does Helpscout have?
Helpscout has 218 employees.
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Where is Helpscout headquarters?
Helpscout is headquartered at 100 City Hall Plaza, 5th Floor, Boston, Massachusetts, United States
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