This list tracks the largest private B2B Communication Software SaaS companies by revenue. In total, this list features 31 companies with combined revenues of $803.9M.
These companies have raised a total of $284.0M. Together, these Communication Software saas companies serve 140M customers and employ over 5K on their teams.
Zero friction, omnichannel communication. Customer service software and automation to talk to your customers on channels like Live Chat, WhatsApp, Voice and more
LivePerson's Conversational AI-powered chatbots & messaging tools help businesses of all sizes understand customer intent, increase conversions, & reduce costs.
Discord is a voice, video and text communication service to talk and hang out with your friends and communities.
Customer Communication and Payments Platform
Sharpen Technologies operates as a SaaS company that provides software and voice solutions.
eGain Corporation is a customer engagement cloud solutions company, traded on the NASDAQ.
Open source, self-hosted Slack-alternative
Helpshift bridges the disconnect between conventional customer service channels‚Äîlike email and phone support‚Äîand a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Thr
Emotive is a conversational texting platform for eCommerce brands, enabling two way text message communication at scale.
Rocket.Chat is a platform that improves internal and external communication within a controlled and secure environment.
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83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.
Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.
If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.
We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?
Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).
Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).
The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.