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As of Jan 2020, these 42 SaaS companies are the largest in the Customer Success Software space.

The Top Customer Success Software SaaS Companies

This list tracks the largest private B2B Customer Success Software SaaS companies by revenue. In total, this list features 42 companies with combined revenues of $134.3M.

These companies have raised a total of $286.7M. Together, these Customer Success Software saas companies serve 4M customers and employ over 51K on their teams.

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Highlights

02
T
Totango

Customer Success Software

Totango is a leading enterprise customer success solution that enables companies to align around their customers to increase loyalty and customer lifetime value. Our solution connects all customer information so companies can proactively and intelligently engage with their customers to drive adoption, retention, expansion and referrals.

$19M
$147M
100
105
2010
United States
03
AGS
Aleut Global Solutions

Customer Success Software

Aleut Management Services providing outstanding customer service and delivering exceptional value while exceeding customer expectations.

$18M
$400K
-
195
1997
United States
04
AECGLLC
AEC Group, LLC

Customer Success Software

Developer of information technology systems designed to focus on delivering infrastructure, virtualization and communications systems. The company's services address and beat the challenges that its customers seek to overcome and specializes in information Services, project management, telecommunications and engineering placements, and its construction management provides end to end planning and construction services that will culminate in the fruition of a organization's vision, enabling organization to grow their information technology infrastructure.

$18M
-
-
251
1992
United States
05
AE
Agreement-Express

Customer Success Software

The world's most powerful customer onboarding automation for financial services. More than a digital experience. We have an intelligent decision engine.

$8M
-
-
48
2001
Canada
06
LTI
Lyceum Technologies, Inc.

Customer Success Software

A video personalization and distribution platform that helps enterprise businesses achieve their marketing and sales goals through seamless video workflows.

$7M
$6M
30K
74
2016
United States
07
U
Usermind

Customer Success Software

Usermind empowers enterprises to actively shape customer experiences with the first real-time Experience Orchestration (XO) Platform.

$5M
$60M
-
49
2013
United States
08
I
Interana

Customer Success Software

Hadoop for impatient people.

$5M
-
-
51
2013
United States
09
AAB
Awardit-AB

Customer Success Software

We are the largest operator of customer clubs, loyalty programs, sales motivation programs, digital point currencies and reward shops in the Nordic region.

$3M
-
-
29
2000
Sweden
10
C
Churnly

Customer Success Software

Customer Churn software

$2M
-
94
21
2018
United Kingdom
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What are the fastest growing companies doing?


83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?


We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.