The Top Customer Support Software SaaS Companies

As of Jan 2020, these 34 SaaS companies are the largest in the Customer Support Software space. (Click to apply)

This list tracks the largest private B2B Customer Support Software SaaS companies by revenue. In total, this list features 34 companies with combined revenues of $44.7M.

These companies have raised a total of $0.0. Together, these Customer Support Software saas companies serve 4M customers and employ over 890 on their teams.

$0 - $1M ARR
  1. Foundry22 $954.7K
  2. Toro $888.2K
  3. Flyzoo $683.2K
  4. Amplifinity $628.7K
  5. Spling $546.8K
$1M - $5M ARR
  1. D3Corp $3.9M
  2. Knoodle $2.1M
$5M - $10M ARR
$10M+ ARR
  1. 01
    SlimSurveys

    SlimSurveys

    Customer Support Software

    Survey software for online surveys, web surveys, email surveys. Online survey software for customer satisfaction surveys, employee satisfaction surveys, market research surveys. Web Survey templates available.

    $13M

    4M

    346

    2014

    Customer Support Software

  2. 02
    Kangaroo.io

    Kangaroo.io

    Customer Support Software

    Helping teams grow through anonymous 360° feedback.

    $7M

    96

    2003

    Customer Support Software

  3. 03
    D3Corp

    D3Corp

    Customer Support Software

    D3Corp is a marketing and advertising company offering custom website developement services.

    $4M

    48

    1995

    Customer Support Software

  4. 04
    PerformLine

    PerformLine

    Customer Support Software

    PerformLine, a RegTech company, empowers marketers to mitigate compliance risk and ensure brand safety through the PerformMatch platform.

    $3M

    54

    2007

    Customer Support Software

  5. 05
    LeadsNearby

    LeadsNearby

    Customer Support Software

    Contractors have trusted LeadsNearby since 2010 for their internet marketing and local lead generation services. You deserve more from your online marketing - call LeadsNearby now: 919-758-8420.

    $2M

    31

    2010

    Customer Support Software

  6. 06
    Knoodle

    Knoodle

    Customer Support Software

    If you are looking for a full-service advertising agency in Phoenix, Arizona we are here to help. Hire Knoodle Advertising for all of your marketing needs.

    $2M

    26

    1999

    Customer Support Software

  7. 07
    EnableBoard

    EnableBoard

    Customer Support Software

    Sales enablement in the cloud

    $1M

    15

    2013

    Customer Support Software

  8. 08
    Neon Labs

    Neon Labs

    Customer Support Software

    Neon is organizing the world's images and finding the ones you care about.

    $1M

    $5M

    46

    2012

    Customer Support Software

  9. 09
    StyleWhere

    StyleWhere

    Customer Support Software

    Squarespace. A new way of thinking about website publishing.

    $1M

    $190K

    15

    2014

    Customer Support Software

  10. 10
    Pyze

    Pyze

    Customer Support Software

    Growth Marketing Automation for mobile and web apps, to engage, influence and grow users automatically

    $1M

    $6M

    19

    2013

    Customer Support Software

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What are the fastest growing companies doing?

83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?

We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.