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As of Jan 2020, these 35 SaaS companies are the largest in the Customer Support Software space.

The Top Customer Support Software SaaS Companies

This list tracks the largest private B2B Customer Support Software SaaS companies by revenue. In total, this list features 35 companies with combined revenues of $45.1M.

These companies have raised a total of $11.2M. Together, these Customer Support Software saas companies serve 5M customers and employ over 895 on their teams.

Total Companies

Combined Revenues

$45.1M

Combined Employees

895

Total Raised

$11.2M

Featured Interviews

Latka gets data on SaaS companies by interviewing the founders directly. Over 3,000 interviews organized in excel.

Popular Identity Verification Tool Raising $60m on $400m Now with $10m in Revenue

Tamas Kadar

SEON Technologies CEO

Profitable SaaS Hits $100m Revenue, $1.7b Valuation in Digital Identity Space

Steve Munford

Trulioo CEO

Practice Ignition Breaks $24m Revenue, Raises $50m at $330m Valuation Helping 5,000 Accounting Firms Scale

Guy Pearson

Practice Ignition CEO

Cargamos Does Last Mile Delivery in Mexico, Breaks $12m Revenue, Raising $30m Now

Ivan Ariza

Cargamos CEO

Highlights

Top SaaS Companies with $0 - $1M ARR

Top SaaS Companies with $1 - $5M ARR

Top SaaS Companies with $5 - $10M ARR

Kangaroo.io$7.5M

Top SaaS Companies with $10M+ ARR

SlimSurveys$12.5M

All companies $0 - $1M ARR $1M - $5M ARR $5M - $10M ARR $10M+ ARR

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SlimSurveys

Customer Support Software

Survey software for online surveys, web surveys, email surveys. Online survey software for customer satisfaction surveys, employee satisfaction surveys, market research surveys. Web Survey templates available.

revenue

$13M

funding

customers

team size

346

year founded

2014

location

United States

Kangaroo.io

Customer Support Software

Helping teams grow through anonymous 360° feedback.

revenue

$7M

funding

customers

team size

year founded

2003

location

United States

D3Corp

Customer Support Software

D3Corp is a marketing and advertising company offering custom website developement services.

revenue

$4M

funding

customers

team size

year founded

1995

location

United States

PerformLine

Customer Support Software

PerformLine, a RegTech company, empowers marketers to mitigate compliance risk and ensure brand safety through the PerformMatch platform.

revenue

$3M

funding

customers

team size

year founded

2007

location

United States

LeadsNearby

Customer Support Software

Contractors have trusted LeadsNearby since 2010 for their internet marketing and local lead generation services. You deserve more from your online marketing - call LeadsNearby now: 919-758-8420.

revenue

$2M

funding

customers

team size

year founded

2010

location

United States

Knoodle

Customer Support Software

If you are looking for a full-service advertising agency in Phoenix, Arizona we are here to help. Hire Knoodle Advertising for all of your marketing needs.

revenue

$2M

funding

customers

team size

year founded

1999

location

United States

EnableBoard

Customer Support Software

Sales enablement in the cloud

revenue

$1M

funding

customers

team size

year founded

2013

location

United States

Neon Labs

Customer Support Software

Neon is organizing the world's images and finding the ones you care about.

revenue

$1M

funding

$5M

customers

team size

year founded

2012

location

United States

StyleWhere

Customer Support Software

Squarespace. A new way of thinking about website publishing.

revenue

$1M

funding

$190K

customers

team size

year founded

2014

location

United States

Pyze

Customer Support Software

Growth Marketing Automation for mobile and web apps, to engage, influence and grow users automatically

revenue

$1M

funding

$6M

customers

team size

year founded

2013

location

United States

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What are the fastest growing companies doing?

83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?

We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.

Test Drive Latka’s Directories

The Top Customer Support Software SaaS Companies

Total Companies

Combined Revenues

Combined Employees

Total Raised

Featured Interviews

Tamas Kadar

Steve Munford

Guy Pearson

Ivan Ariza

Ryan Urban

Aleksandr Yampolskiy

Zeb Evans

Oren Zaslansky

Garrett Mehrguth

Evan Sohn

Joe Hyrkin

Ariel Assaraf

Highlights

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