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As of Jan 2020, these 35 SaaS companies are the largest in the Customer Support Software space.

The Top Customer Support Software SaaS Companies

This list tracks the largest private B2B Customer Support Software SaaS companies by revenue. In total, this list features 35 companies with combined revenues of $45.1M.

These companies have raised a total of $11.2M. Together, these Customer Support Software saas companies serve 5M customers and employ over 895 on their teams.

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Highlights

Top SaaS Companies with $5 - $10M ARR


Top SaaS Companies with $10M+ ARR


02
K
Kangaroo.io

Customer Support Software

Helping teams grow through anonymous 360° feedback.

$7M
-
-
96
2003
United States
03
DC
D3Corp

Customer Support Software

D3Corp is a marketing and advertising company offering custom website developement services.

$4M
-
-
48
1995
United States
04
PL
PerformLine

Customer Support Software

PerformLine, a RegTech company, empowers marketers to mitigate compliance risk and ensure brand safety through the PerformMatch platform.

$3M
-
-
54
2007
United States
05
LN
LeadsNearby

Customer Support Software

Contractors have trusted LeadsNearby since 2010 for their internet marketing and local lead generation services. You deserve more from your online marketing - call LeadsNearby now: 919-758-8420.

$2M
-
-
31
2010
United States
06
K
Knoodle

Customer Support Software

If you are looking for a full-service advertising agency in Phoenix, Arizona we are here to help. Hire Knoodle Advertising for all of your marketing needs.

$2M
-
-
26
1999
United States
07
EB
EnableBoard

Customer Support Software

Sales enablement in the cloud

$1M
-
-
15
2013
United States
08
NL
Neon Labs

Customer Support Software

Neon is organizing the world's images and finding the ones you care about.

$1M
$5M
-
46
2012
United States
09
SW
StyleWhere

Customer Support Software

Squarespace. A new way of thinking about website publishing.

$1M
$190K
-
15
2014
United States
10
P
Pyze

Customer Support Software

Growth Marketing Automation for mobile and web apps, to engage, influence and grow users automatically

$1M
$6M
-
19
2013
United States
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What are the fastest growing companies doing?


83 of the fastest growing companies that also have the most revenue have a clear expansion revenue strategy. On average, sales reps are selling plans where starting contract value is $4,606.

Those same companies employ 1,678 sales reps that carry a quota. The most common compensation plan used by these companies is a 1:5 ratio of sales rep on target earnings (OTE) to quota. Meaning if a rep can earn $200k in base and commissions, quota target for that year is set at 5x, or $1m in new ARR closed.

If you’re going to build a high growth SaaS company, you need to figure out how to scale with quota carrying sales reps.

Which CEO’s are the most efficient capital allocators?


We can measure this a variety of ways. Which company has the most revenue per employee? What about dollars in revenue compared to dollars raised? What about time, which founder went from $0 to $10m the fastest?

Looking deeper at dollars in revenue compared to dollars raised, bootstrappers take the cake because they self fund (denominator zero). When we look at companies that have raised at least $1m, Actito is the clear winner generating $21m in revenue, growing 100% yoy, on just 1m raised ($.05 dollars raised for every $1 of revenue).

Omnisend comes in a close second with $.08 dollars raised for every dollar of revenue. Doing $19m as of December 2020. Proposify gets honorable mention with $0.46 dollars raised (3.25m) for every dollar of revenue ($7m).

The worst performers here are companies like YayPay with $3.68 dollars raised ($14m) per dollar of revenue ($3.8m). Many of the worst performers just did a round of funding and haven’t had a chance to deploy to drive growth yet. That makes this data less valuable but still illustrative.