Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support. Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.
In 2020, Intercom revenue run rate hit $150.0M in revenue.
Funding Date | Round | Total | Valuation |
---|---|---|---|
03/27/2018 | $125.0M | $1.3B | |
04/02/2017 | $50.0M | ||
07/04/2016 | $50.0M | $527.0M | |
08/26/2015 | $35.0M | $300.0M | |
01/22/2014 | $23.0M | $88.0M | |
01/06/2013 | $6.0M | $21.0M | |
01/25/2012 | $750.0K | ||
01/08/2012 | $1.0M |
Intercom has 30K customers.
Intercom has an annual churn rate of 0.00%
Churn vs Expansion
Intercom has 600 employees.
Distribution | Qty |
---|---|
Total Team Size | 600 |
Engineers | 0 |
Sales | 0 |
Marketing | 0 |
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Intercom was founded in 2011.
The CEO of Intercom is Ciaran Lee
Intercom has 600 employees.
Intercom generates $150.0M in revenue.
Intercom has raised $290.8M.
Intercom is headquartered at San FranciscoCaliforniaUnited States
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