Intercom logo
Founded 2011

Intercom

2020 Revenue

$150.0M

YOY

200.00%

Funding

$290.8M

Overview

About Intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support. Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.The company was founded in 2011 in San Francisco by Eoghan McCabe, Des Traynor, Ciaran Lee and David Barrett, with the mission to make internet business personal. Intercom was valued at $1.275 billion in 2018 and has secured $241 million in funding from investors including Kleiner Perkins, Bessemer Venture Partners and Social Capital.

Monthly Revenue

$12.5M

+ $8.3M (200.00%)
Total Expenses

$12.5M

=
Net Income

-$1.0

Ebidta Margin

0.00%

+
YOY Growth

200.00%

=
Rule of 40

200


Headquarters

San FranciscoCaliforniaUnited States

Intercom Revenue vs Funding

$Funding$Revenue

Revenue

In 2020, Intercom revenue run rate hit $150.0M in revenue.

200.00%▲$50.0M$150.0M

Funding History

Intercom has raised a total of $290.8M.

Why are so many SaaS founders taking money from Founderpath.com instead of VC's?
Funding DateRoundTotalValuation
03/27/2018$125.0M$1.3B
04/02/2017$50.0M
07/04/2016$50.0M$527.0M
08/26/2015$35.0M$300.0M
01/22/2014$23.0M$88.0M
01/06/2013$6.0M$21.0M
01/25/2012$750.0K
01/08/2012$1.0M

Customers

Intercom has 30K customers.

Lifetime Months

×
Monthly ARPU

=
Lifetime Dollars


Acquisition Cost

Average Annual Price

$0$0.0024681012

Churn

Intercom has an annual churn rate of 0.00%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

0.00%

Team

Employees

Intercom has 600 employees.

201320152016201720182020367.00%▲79.00%▲20.00%▲67.00%▲20.00%▲
DistributionQty

Total Team Size

600

Engineers

0

Sales

0

Marketing

0

CEO/Founder

Ciaran Lee


CEO Q&A

What's your age?

-

Favorite online tool?

-

Favorite book?

-

Favorite CEO?

-

Advice for 20 year old self

-


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Frequently Asked Questions about Intercom

When was Intercom founded?

Intercom was founded in 2011.


Who is the CEO of Intercom?

The CEO of Intercom is Ciaran Lee


How many employees does Intercom have?

Intercom has 600 employees.

How much revenue does Intercom generate?

Intercom generates $150.0M in revenue.


How much funding does Intercom have?

Intercom has raised $290.8M.


Where is Intercom headquarters?

Intercom is headquartered at San FranciscoCaliforniaUnited States

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