How Kustomer hit $25.3M revenue and 10K customers in 2023.
Kustomer.com is a customer relationship management (CRM) platform that provides businesses with tools to manage customer inquiries, conversations, and transactions across multiple channels. The company that owns Kustomer.com is Kustomer Inc., a privately held software-as-a-service (SaaS) company based in New York City. Kustomer Inc. was founded in 2015 by Brad Birnbaum and Jeremy Suriel, and has received significant funding from venture capitalists. Its platform is used by businesses of all sizes, including some of the world's largest enterprises, to streamline their customer service operations and enhance customer experiences.
2015
Founded
$25.3M
2023 Revenue
-14.47%
YOY
$173.5M
Funding
Kustomer Revenue
In 2023, Kustomer revenue run rate hit $25.3M in revenue.
-
2023
Kustomer hit $25.3M in revenue in 2023
-
2019
Kustomer hit $60M in revenue in 2019
-
2015
Kustomer launched in 2015 with $0 revenue
Kustomer Funding History
-
2019 M&A Offer
Kustomer raised a M&A Offer of in November, 2019
-
2019 Series D
Kustomer raised a Series D of in May, 2019
-
2019 Series C
Kustomer raised a Series C of in January, 2019
-
2018 Series B
Kustomer raised a Series B of in July, 2018
-
2016 Series A
Kustomer raised a Series A of in June, 2016
-
2015 Seed Round
Kustomer raised a Seed Round of in June, 2015
| FUNDING DATE | ROUND | AMOUNT | VALUATION |
|---|---|---|---|
| November, 21 2019 | M&A Offer | ||
| May, 23 2019 | Series D | ||
| January, 01 2019 | Series C | ||
| July, 08 2018 | Series B | ||
| June, 01 2016 | Series A | ||
| June, 01 2015 | Seed Round |
Team
Kustomer has 201 total employees and 37 sales reps that carry a quota. They have 10,000 customers an engineering team of 49 and a marketing team of 10.
| DISTRIBUTION | QTY |
|---|---|
| Total team size | 201 |
| Engineer | 49 (24%) |
| Sales | 37 (18%) |
| Marketing | 10 (5%) |
Founder / CEO
Eliot Durbin
Q&A
-
What's your age?
-
-
Favorite online tool?
-
-
Favorite book?
-
-
Favorite CEO?
-
-
Advice for 20 year old self
-
Customers
Churn
Kustomer Employees
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Eliot Durbin | Investor | [email protected] | - |
Kustomer Board of Directors
| Name | Position | Working Email | Personal Email |
|---|---|---|---|
| Ed Sim | Board Member | [email protected] | - |
| Wendi Sturgis | Board Member | [email protected] | - |
| Deepak Kamra | Board Member | [email protected] | - |
| Alex Bard | Board Member | [email protected] | - |
Frequently Asked Questions about Kustomer
-
When was Kustomer founded?
Kustomer was founded in 2015.
-
How much revenue does Kustomer generate?
Kustomer generates $25.3M in revenue.
-
Who is the CEO of Kustomer
The CEO of Kustomer is Eliot Durbin.
-
How much funding does Kustomer have?
Kustomer raised $173.5M.
-
How many employees does Kustomer have?
Kustomer has 201 employees.
-
Where is Kustomer headquarters?
Kustomer is headquartered at 318 W 39th St. , 5th floor, New York, New York, 10018, United States
People Also Viewed
Productboard
Productboard is a product management software platform that helps product teams prioritize their roadmap, gather customer feedback, and collaborate on product decisions. The platform provides features such as a product roadmap, idea management, feedback management, and user personas. Productboard integrates with various tools such as Jira, Trello, and Slack to provide a seamless workflow for product teams. It also provides analytics and reporting tools to help teams measure the impact of their product decisions. Productboard was founded in 2014 and is headquartered in Prague, Czech Republic, with additional offices in San Francisco, California, and Vancouver, Canada. The platform serves over 3,000 customers worldwide, including startups and Fortune 500 companies.
CheckAlt
CheckAlt provides financial institutions of all sizes, including regional, community and local banks, as well as credit unions, with consolidated item and payment processing services across all payment channels. The company's services include lockbox processing across locations nationwide, consolidated item processing, omni-channel integrated treasury services and remote deposit capture. Additionally, it offers APIs for mobile and web developers that want to accept Check 21 payments. It was founded in 2004 and is headquartered in Los Angeles, California. The company seeks to expand its business operations through mergers and acquisitions.
Cleeng
Developer of a unique Subscriber Retention Management (SRM) suite designed for online broadcasting. The company''s platform is modular and has subscriber management, identity and access management (IAM), product entitlement, payment, churn intelligence, customer support, and advanced security capabilities, enabling broadcaster to effectively manage subscribers.
Deepki
Provider of data analysis software designed to optimize the management of property portfolio and engage in the energy transition. The company's software improves knowledge of the assets, simplifies daily life and reduces the costs and detect energy savings, enabling customers to streamline the management processes for their property assets while identifying energy and cost savings.
Check Technologies
Check is a payroll infrastructure startup.
Hubilo
Hubilo is a virtual and hybrid events platform owned by the company called Hubilo Softech Private Limited. Hubilo Softech Private Limited is a technology company based in India that was founded in 2015 by Vaibhav Jain and Mayank Agarwal. The company's flagship product, Hubilo, is a comprehensive platform for hosting virtual and hybrid events, such as conferences, exhibitions, trade shows, and more. Hubilo offers a range of features for event organizers and attendees, including live streaming, networking opportunities, virtual exhibitor booths, real-time analytics, and more. Hubilo has quickly become a popular choice for event organizers worldwide, and the company has raised significant funding to support its growth and development.