Kustomer logo
Founded 2015

Kustomer

2019 Revenue

$60.0M

YOY

Funding

$173.5M

Overview

About Kustomer

Kustomer is a modern customer service tool that is built around your business and customers. Kustomer unifies all customer history, data, conversations, and business transactions, giving companies a full view of every customer's lifetime. Request a dem...

Monthly Revenue

$5.0M

Total Expenses

$5.0M

=
Net Income

-$1.0

Ebidta Margin

0.00%

+
YOY Growth

=
Rule of 40

0


How did Latka collect this data?

Podcast Youtube video

Latka collected this data by interviewing Kustomer CEO Brad Birnbaum on 12/01/2020

Watch the podcast


Headquarters

530 7th Avenue New YorkNew YorkUnited States

Kustomer Revenue vs Funding

$Funding$Revenue

Revenue

In 2019, Kustomer revenue run rate hit $60.0M in revenue.

$60.0M

Funding History

Kustomer has raised a total of $173.5M.

Why are so many SaaS founders taking money from Founderpath.com instead of VC's?
Funding DateRoundTotalValuation
11/21/2019$60.0M$710.0M
05/23/2019$40.0M
01/01/2019$35.0M$300.0M
07/08/2018$26.0M$121.0M
06/01/2016$10.0M
06/01/2015$2.5M

Customers

Kustomer has 10K customers.

Lifetime Months

×
Monthly ARPU

=
Lifetime Dollars


Acquisition Cost

Average Annual Price

$0$0.0024681012

Churn

Kustomer has an annual churn rate of 0.00%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

100.00%

Team

Employees

Kustomer has 207 employees. They have 37 sales reps that carry a quota, an engineering team of 49 and a marketing team of 10.

201820192020175.00%▲20.00%▲
DistributionQty

Total Team Size

207

Engineers

49 (24%)

Sales

37 (18%)

Marketing

10 (5%)

CEO/Founder

Brad Birnbaum

Brad is an innovator and a trailblazer in creating disruptive enterprise technologies. He has spent more than 20 years as a C level executive and a serial entrepreneur, building companies and solutions for customer service and support. Mission driven and passionate, he believes in leading with purpose and building solutions that solve real world problems. As co-founder and CEO of Kustomer, Brad set out together with Jeremy Suriel and the Kustomer team to build something the world desperately needs: a modern, customer-centric platform for building applications while modernizing the customer support tool landscape. Before founding Kustomer, Brad co-founded Assistly which was acquired by Salesforce and rebranded as Desk.com; making it the Salesforce SaaS SMB support solution. Brad began his career by founding eShare Communications while in college. As Chief Technology Officer and Executive Vice President of Product Development at eShare Technologies, he took part in revolutionizing community chat and launching the first chat tool used for customer support. eShare was later sold to Melita International where he continued his role as CTO for the larger entity which rebranded as eShare Communications. Brad held executive roles at Divine Interventures, eAssist and Talisma all the while focusing on improving customer support for enterprise companies. Additionally, Brad led the community chat team at AOL and was CTO for Airtime.


CEO Q&A

What's your age?

43

Favorite online tool?

GitHub

Favorite book?

None

Favorite CEO?

Elon Musk

Advice for 20 year old self

Think about saas early on


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Frequently Asked Questions about Kustomer

When was Kustomer founded?

Kustomer was founded in 2015.


Who is the CEO of Kustomer?

The CEO of Kustomer is Brad Birnbaum


How many employees does Kustomer have?

Kustomer has 207 employees.

How much revenue does Kustomer generate?

Kustomer generates $60.0M in revenue.


How much funding does Kustomer have?

Kustomer has raised $173.5M.


Where is Kustomer headquarters?

Kustomer is headquartered at 530 7th Avenue New YorkNew YorkUnited States

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