Zig Serafin


Chief Operating Officer at Qualtrics


Dad. #SAP #Qualtrics Experience Breakthroughs Investor From startup to scale engineering and commercial services operations in cognitive systems, artificial intelligence, spatial mapping, anticipatory computing, deep learning, analytics and global communications services. Leader of customer / user experience teams. Track record of delivering on innovative consumer and enterprise products. Passion for excellence; instrumental in spearheading innovation, delivering industry transformational initiatives, improving operational execution while attracting world-class talent and achieving market leadership. Team excellence. Known as a team builder, collaborator, developing a culture built on customer obsession and Grit. Thought of as a pragmatic, empathetic, intuitive, and decisive leader, who attracts high performing teams, develops people, listens, digs for details, builds consensus, makes decisions in the face of ambiguity, and rallies at all levels to achieve results. Managing dynamic structures, instilling discipline and organization-wide accountability in leading start up (less than $100M) to large scale ($1B+) operations. Forming alliances, M&A, cultivating and nurturing long term relationships with customers and partners.