MM

Marilia Moita

Lead Product Designer at Talkdesk

BIO

UX Service Design with senior management level experience in leading teams and projects userux research and researchOps specialist on TelcoIT Businesses. Professional instructor in UXUI and freelancer workshop facilitator speaker and consultant. Certified in Customer Centricity by TM Forum. Certified in Leading UX UX-PM Level 3 by UX Alliance. Certified Scrum Product Owner by Scrum Alliance Because I have experience in different roles UX Service Design Research Project Management Product Owner I am used to work with multidisciplinary teams adding value to companies at different levels business operations digital transformation create and develop productservice vision and strategy through research and user centered methodologies assessmeasure productservice success and performance by defining key indicators colecting and analysing data and keeping track on its metrics. What am I doing now I help companies transform their business to the next level becoming effective user centric cultures focused on providing the best omnichannel user experience across every touchpoint of the users journey.