MC

Moncy Cheriyan

Vice President - Middle East & India at Sprinklr

BIO

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so." Mahatma Gandhi My professional life started with understanding the credit and debits in the mid nineties. Was my first exposure to being a partner/advisor to my clients in a financial software company. The internet bug in India hit me and I was very fortunate to be associated with 2 of the biggest "thinkers" in Internet technologies from that part of the world. From being a "teacher" in large forums to association with large CxO's - it paved my path to the System Integration world to advising very large clients on their path for business transformation, regionally and globally. Since September 2015 I was picked to lead Middle east and India and advise customers on social and digital transformation. My approach to being a trusted partner to clients internally and externally were to understand and talk to them about the vision and mission for their futuristic goals, break it down into simple problems to fix and lead by example. At present I am associated with brands - who realize that customers never forget you on how you make them feel.