Customer Experience
$225k in MRR with $50k/mo in profits. How this non-tech founder built a bootstrapped SaaS selling to furniture stores
After spending 20 years in the pet retailer space, industry veteran Brad Parker co-founded FormPiper to help retailers automate consumer…
Bootstrapping King: $4m ARR with 6 Person Team, $2.8m Profits
Bootstrapped co-founder and CEO James O’Neill of Wildjar sat down with the GetLatka team for the first time in two…
Dixa goes global to acquire 2 for $43m to reach $15m combined ARR, $400m Valuation
It’s been a busy year for Danish SaaS next-generation customer service support platform Dixa. Co-Founder Mads Fosselius and his board…
Genius Founder Hits $10m Revenue With Just $3.3m Raised
Entrepreneur and engineer Renaud de Gonfreville recently sat down with the GetLatka team to discuss the impressive rise of B2B…
Practice Ignition Breaks $24m Revenue, Raises $50m at $330m Valuation Helping 5,000 Accounting Firms Scale
On the heels of raising $50m Series C funding, Practice Ignition Australian CEO and Founder Guy Pearson discussed his journey…
Customer Support SaaS Hits $60k MRR Using On Prem Installations, Raising $1m at $10m Valuation
Whelp is an omnichannel software solution that helps SMEs automate and consolidate their customer service using AI (artificial intelligence) and…
UserZoom Eyes 2022 IPO, $100m Run Rate in User Experience Management Space
UserZoom is a user experience insights solution company that allows companies to make user-focused digital product decisions and to track…
How SpotMe Reached 100% Revenue Growth in 2020… After Losing Half of Its Customers
Although SpotMe lost between $6 and $7 million as the first few months of the COVID-19 pandemic stunned the globe,…
Can UserTesting Use $100 Million Investment to Break $100 Million in Revenue in 2020?
UserTesting accelerates to 40% YoY growth, expects to break $100 million revenue in 2020 The company is increasingly focusing on…
Raffle Has Raised Nearly $4M in 2 Years — and Plans to Grow Its ARR from $250K to $1.5M
Customer service platform Raffle.ai is only two years old and has raised $3.5 million across three rounds of angel investing…
How SaaS Company Localytics Increased Its Revenue by Cutting Its Customer Base in Half
Mobile engagement company Localytics serves about 600 customers — a number it intentionally cut in half — with an average ACV…
$150M Revenue Unicorn Call Center Talkdesk to Sell for Billions Soon?
Talkdesk generates around $150 million in annual recurring revenue, a 400% increase from Nathan Latka’s 2017 interview The…