Customer Experience

Customer Experience Software, Customer Success Platform, Customer Support Platform, Call Tracking Conversion & Analytics Software
Gong

3 Key Strategies Behind Gong's $285M Annual Recurring Revenue

Gong.io is marketed as the most valuable platform for customer-facing teams, and it holds true to its name in many

September 3, 2025 4 min read
zendesk revenue

Zendesk's $1.93B Revenue ($3B in 2025?)

Zendesk says they have a clear path to hitting $3.4 billion in revenue by 2025. Nearly double its current $1.93

March 1, 2025 22 min read
Onboarding experiment

Keap Reveals Test That Increased NRR & Revenue to $105M

Keap Hit $105M in Revenue Keap, the email marketing SaaS company led by CEO and co-founder Clate Mask, is known

July 17, 2024 5 min read

Sergey Barysiuk - How PandaDoc Uses CI to Manage 800 Product Updates Per Month on Path To $100m+ ARR.

In the competitive landscape of software development, maintaining a rapid pace of product updates without compromising quality is a monumental

February 29, 2024 6 min read

edrone secures $5M VC funds to expand in LatAm markets

edrone, a Polish developer and marketer of Marketing Automation and CRM systems designed for e-commerce announced another round of funding.

January 30, 2024 6 min read

How to Generate $6m of Revenue and keep 100% Equity with BadgerMaps CEO.

In the competitive and dynamic world of the SaaS industry, the story of BadgerMaps is both unique and inspiring. Based

January 23, 2024 7 min read

How to Double Your Company From $16m to $30m Revenue Using Multiple Product Lines with Chilipiper CEO

Establishing a successful SaaS company in today’s competitive market is ambitious, yet the journey of Chili Piper demonstrates a resilient

January 10, 2024 5 min read

Following a $7m Raise, the $13m ARR Highplatform.com Scales Customer Success SaaS

Launching a successful business from a merger is no small feat, but that’s exactly what Highplatform.com has accomplished. The innovative

October 19, 2023 3 min read
SuiteCX360

Acquired! Why She Sold her Bootstrapped $800k ARR Company for $3m

When your board includes leading global authorities in your space, such as Peppers & Rogers Group founders Don Peppers and

August 23, 2023 6 min read
smith.ai

Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Aaron Lee can boast that he was an original Google Video founding engineer. Then he collaborated with a couple of

August 7, 2023 6 min read
Upsales

He's $14m in ARR, Here's why he IPO'd and plans to grow 30% this year

In 2003, Daniel Wikberg started his company Upsales at the young age of 21. The company is now enjoying a

July 12, 2023 5 min read

How Vainu hit $12.5m revenue with Just $4m raised, pivoting to help RevOps teams with firmographic data

Frequent GetLatka guest Pietari Suvanto, Co-founder and CEO of Vainu, shared how his company pivoted, shed half its clients, and

May 15, 2023 5 min read