Customer Experience

3 Key Strategies Behind Gong's $285M Annual Recurring Revenue
Gong.io is marketed as the most valuable platform for customer-facing teams, and it holds true to its name in many…

Zendesk's $1.93B Revenue ($3B in 2025?)
Zendesk says they have a clear path to hitting $3.4 billion in revenue by 2025. Nearly double its current $1.93…

Keap Reveals Test That Increased NRR & Revenue to $105M
Keap Hit $105M in Revenue Keap, the email marketing SaaS company led by CEO and co-founder Clate Mask, is known…

Sergey Barysiuk - How PandaDoc Uses CI to Manage 800 Product Updates Per Month on Path To $100m+ ARR.
In the competitive landscape of software development, maintaining a rapid pace of product updates without compromising quality is a monumental…

edrone secures $5M VC funds to expand in LatAm markets
edrone, a Polish developer and marketer of Marketing Automation and CRM systems designed for e-commerce announced another round of funding.…

How to Generate $6m of Revenue and keep 100% Equity with BadgerMaps CEO.
In the competitive and dynamic world of the SaaS industry, the story of BadgerMaps is both unique and inspiring. Based…

How to Double Your Company From $16m to $30m Revenue Using Multiple Product Lines with Chilipiper CEO
Establishing a successful SaaS company in today’s competitive market is ambitious, yet the journey of Chili Piper demonstrates a resilient…

Following a $7m Raise, the $13m ARR Highplatform.com Scales Customer Success SaaS
Launching a successful business from a merger is no small feat, but that’s exactly what Highplatform.com has accomplished. The innovative…

Acquired! Why She Sold her Bootstrapped $800k ARR Company for $3m
When your board includes leading global authorities in your space, such as Peppers & Rogers Group founders Don Peppers and…

Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month
Aaron Lee can boast that he was an original Google Video founding engineer. Then he collaborated with a couple of…

He's $14m in ARR, Here's why he IPO'd and plans to grow 30% this year
In 2003, Daniel Wikberg started his company Upsales at the young age of 21. The company is now enjoying a…

How Vainu hit $12.5m revenue with Just $4m raised, pivoting to help RevOps teams with firmographic data
Frequent GetLatka guest Pietari Suvanto, Co-founder and CEO of Vainu, shared how his company pivoted, shed half its clients, and…