Roberto Sigona

BIO

An industry expert in customer success solutions, organizational transformation, ROI maximization, as well as customer retention and growth, I have been instrumental in spearheading high-performing teams to achieve exceptional levels of customer satisfaction. My expertise lies in conceptualizing, developing, and implementing SaaS solutions for amplifying revenue growth, customer base, and services/solutions adoption. Moreover, I am adept at driving operational excellence, streamlining business operations, and optimizing organizational efficiency in fast-paced environments. Also, I have broad success and expertise in service strategy, renewal sales, customer engagement, and relationship management, TSIA industry thought leadership, while enhancing customer satisfaction levels and service level performance. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved! My innovative ideas, strategic thinking, and problem solving would definitely benefit you. Should you have any questions, feel free to shoot me an email at [email protected] Language Fluency – English, French, Italian. Core Competencies Include: Vision • Customer Acquisition and Retention • Customer Engagement • Results Oriented • SaaS Initiative • Change Management • Productivity Improvements • Risk Assessment Business Planning • Talent Acquisition and Retention • Troubleshooting / Problem Solving • Negotiations • Premium Service Delivery • Leadership • Financial Acumen