Ramble Chat Revenue, Valuation & Funding (2019)

Ramble Chat's average contract value was approximately $15,000 in annual recurring revenue as of 2019, which McDonald described as translating to roughly $1,000 to $2,000 per month per customer. The company served between 50 and 100 customers at the time of its acquisition in April 2020, placing it in a mid-market positioning rather than SMB or enterprise.

Justin McDonald joined Ramble Chat as a co-founder in 2018, bringing sixteen years of SaaS experience focused on martech, chat, and GRC technologies. He was not the sole founder: two other co-founders, who were the original architects of the sister company Teladini, remained on the cap table. McDonald's role was to provide go-to-market expertise to a team that had strong technical skills but lacked commercial launch experience. He served as CEO of Ramble Chat through its acquisition by Terminus on April 6, 2020.

Following the acquisition, McDonald became General Manager of all channel applications at Terminus, a scope that includes chat, email, sales experience, and digital advertising. At the time of the interview in June 2021, McDonald was 39 years old and noted he would turn 40 the following month. Net worth was not discussed in the interview and no estimate can be derived from the available data, as the terms of the Terminus acquisition, including the cash-versus-stock split and individual ownership percentages, were not disclosed.

Ramble Chat served between 50 and 100 customers at the time of its acquisition in April 2020, a figure McDonald offered as a range given non-disclosure obligations tied to the acquisition terms. The company's average contract value was approximately $15,000 in annual recurring revenue as of 2019, equivalent to roughly $1,000 to $2,000 per month. Terminus was among Ramble Chat's named customers prior to the acquisition and had used the technology to evaluate its ROI before pursuing the deal.

The company did not operate a free tier. Pricing and customer count details beyond the ranges above were not disclosed in the interview.

Ramble Chat operated as a software-as-a-service business in the conversational marketing category, charging customers on an annual recurring revenue basis. The average deal size was approximately $15,000 per year as of 2019. The company was not profitable in 2019, though McDonald described it as close to breakeven. No gross margin, churn, LTV, CAC, or burn rate figures were disclosed in the interview.

Terminus paid a multiple of more than 10 times revenue to acquire Ramble Chat in April 2020. McDonald confirmed the acquisition was driven by the patent-pending Chat from Anywhere technology and the team rather than by ARR scale, characterizing it as an IP and talent acquisition. The deal structure, including the proportion of cash versus Terminus stock received by Ramble Chat's investors and founders, was not disclosed.

Ramble Chat operated with fewer than ten team members in 2019 and approximately ten people at the time of its April 2020 acquisition by Terminus. McDonald described the team as a mix of full-time employees and contractors. Not all ten team members joined Terminus following the acquisition, though McDonald noted that the core team, representing the good majority, did remain. Headcount figures beyond the acquisition date were not discussed in the interview.