Top 50 Customer Service Automation Software Companies (August 2026)

London, England, United Kingdom

Infobip is a global leader in omnichannel engagement, offering a wide array of messaging channels and tools for advanced customer engagement, authentication, and security. We simplify complex consumer communications to help clients grow their business and enhance customer experiences quickly, securely, and reliably. As a quality-driven engineering powerhouse, we’ve grown over 15 years to include 70+ offices across six continents with over 3,700 experts. We’re committed to innovation, developing all our solutions in-house, and are proud of our talented team. Our approach is rooted in learning by doing, driven by a passion for technology.

Amsterdam, North Holland, Netherlands

a cloud communications platform to communicate with customers through various channels such as SMS, voice, chat, and email.

San Francisco, California, United States

Talkdesk is a cloud-based contact center software company

San Francisco, California, United States

A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Iowa, Iowa, United States

customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business

San Francisco, California, United States

the leading conversational messaging platform

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Palo Alto, California, United States

AI-powered service management platform for enterprise customers.

Wilmington, Delaware, United States

Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media

Beijing, China

Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.