Top 10 Customer Service Automation Software Companies (November 2026)

London, England, United Kingdom

Infobip is a global leader in omnichannel engagement, offering a wide array of messaging channels and tools for advanced customer engagement, authentication, and security. We simplify complex consumer communications to help clients grow their business and enhance customer experiences quickly, securely, and reliably. As a quality-driven engineering powerhouse, we’ve grown over 15 years to include 70+ offices across six continents with over 3,700 experts. We’re committed to innovation, developing all our solutions in-house, and are proud of our talented team. Our approach is rooted in learning by doing, driven by a passion for technology.

Amsterdam, North Holland, Netherlands

a cloud communications platform to communicate with customers through various channels such as SMS, voice, chat, and email.

San Francisco, California, United States

Talkdesk is a cloud-based contact center software company

San Francisco, California, United States

Sierra is the conversational AI platform for businesses. We help companies elevate their customer experience with AI.

San Francisco, California, United States

the leading conversational messaging platform

Amsterdam, Netherlands

a banking software designed to empower financial institutions to accelerate their digital transformation

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Wilmington, Delaware, United States

Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media

United States

EliseAI empowers housing and healthcare organizations with powerful automation and conversational AI, streamlining conversations, enhancing customer engagement, and delivering unparalleled efficiency across housing and property management operations.

Denver, Colorado, United States

EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. Specializing in Home & Field Services, Health Services, and Fitness & Wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing technology, and customer engagement applications.