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Top 1,318 Customer Service Automation Software SaaS Companies in May 2026

As of May 2026, there are 1,318 SaaS companies in Customer Service Automation Software. They have combined revenues of $15.9B and employ 84.2K people. They have raised $10.6B and serve 163.8M customers combined.

Customer service automation software encompasses a range of technologies designed to improve and streamline customer support processes. By using tools like chatbots, automated ticketing systems, and self-service portals, organizations can effectively manage customer inquiries without extensive human involvement. This automation not only enhances efficiency but also allows support teams to focus on more complex tasks that require human intervention. Key features typically found in customer service automation software include automated ticket creation, FAQs, live chat support, feedback collection, and workflow management. These tools are widely used by various sectors, including e-commerce, telecommunications, and financial services. Typical buyer personas include customer support managers, IT professionals overseeing support systems, and operations leaders who are focused on improving customer satisfaction and efficiency in support functions.

Companies
1,318
Revenue
$15.9B
Funding
$10.6B
Employees
84.2K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Customer Service Automation Software Companies

Showing 10 of 1,318 companies ranked by annual revenue.

1
Infobip

London, England, United Kingdom

Infobip is a global leader in omnichannel engagement, offering a wide array of messaging channels and tools for advanced customer engagement, authentication, and security. We simplify complex consumer communications to help clients grow their business and enhance customer experiences quickly, securely, and reliably. As a quality-driven engineering powerhouse, we’ve grown over 15 years to include 70+ offices across six continents with over 3,700 experts. We’re committed to innovation, developing all our solutions in-house, and are proud of our talented team. Our approach is rooted in learning by doing, driven by a passion for technology.

Revenue
$2.3B
Customers
-
Year founded
2006
Funding
$900M
Team size
3.4K
Growth
-
2
Bird (Formerly MessageBird)

Amsterdam, North Holland, Netherlands

a cloud communications platform to communicate with customers through various channels such as SMS, voice, chat, and email.

Revenue
$900M
Customers
15K
Year founded
2011
Funding
$1.1B
Team size
165
Growth
39.31%
3
Talkdesk

San Francisco, California, United States

Talkdesk is a cloud-based contact center software company

Revenue
$420.1M
Customers
50K
Year founded
2011
Funding
$508.5M
Team size
1.3K
Growth
41.59%
4
Act

Iowa, Iowa, United States

customer relationship software for small and mid-sized businesses looking to build lasting relationships, manage leads and grow their business

Revenue
$371.7M
Customers
85K
Year founded
2001
Funding
$82M
Team size
219
Growth
-
5
GupShup

San Francisco, California, United States

the leading conversational messaging platform

Revenue
$360.5M
Customers
100K
Year founded
2004
Funding
$144.1M
Team size
1.1K
Growth
25.17%
6
Backbase

Amsterdam, Netherlands

a banking software designed to empower financial institutions to accelerate their digital transformation

Revenue
$345.5M
Customers
150
Year founded
2003
Funding
$128M
Team size
2.1K
Growth
39.92%
7
Khoros

Austin, Texas, United States

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

Revenue
$284.3M
Customers
-
Year founded
2019
Funding
-
Team size
1.2K
Growth
-
8
Aisera

Palo Alto, California, United States

AI-powered service management platform for enterprise customers.

Revenue
$257.3M
Customers
-
Year founded
2017
Funding
$164.5M
Team size
340
Growth
-
9
SupportYourApp

Wilmington, Delaware, United States

Provides support coverage for IT companies, along with software, hardware, SaaS and fintech businesses. Support includes 15 languages via phone, email, live chat and social media

Revenue
$245.9M
Customers
-
Year founded
2010
Funding
-
Team size
416
Growth
-
10
Moonshot AI

Beijing, China

Moonshot AI is an artificial intelligence company that specializes in creating AI chatbots and utilizes large language models for various applications.

Revenue
$240M
Customers
-
Year founded
2023
Funding
$1B
Team size
80
Growth
-

Inclusion Criteria

- Must provide automated responses to common customer inquiries - Should include features for ticket management and escalation processes - Must support self-service options for users, such as FAQs and knowledge bases - Should integrate with other customer relationship management (CRM) systems - Must leverage AI or rule-based systems to enhance response accuracy - Not limited to chat functionalities; should also facilitate multi-channel support options