Bio
I am the customer focused CEO at Talkable, a technology company that delivers a leading B2B referral and loyalty marketing platform with a mission to spread innovation and help great companies grow. We do this by powering segmented campaigns to increase customer engagement and drive revenue – in 2020 alone, we drove $260M in sales for our customers. Since joining Talkable in 2016, I scaled the company from 28 employees in the customer success function – to now lead as CEO of a proud multinational team with 80 people, and offices in San Francisco, New York, and Kyiv. Among our clients are TOMS, American Eagle, CB2, Pura Vida, Purple, Society6, and over 250 other companies. Keeping the voice of the customer at the epicenter, I leverage data analysis, business strategy, demand generation, sales and marketing to delight our users, while driving profitability at scale. I tap into deep experience in building and leading customer success organizations from the ground up in the technology sector, unlocking new markets and expanding internationally, to allow me to strategically take Talkable through a successful transformation and onto profitable growth. Specialties: Deep expertise in Customer Success, Business Strategy, Data Analysis, Demand Generation, Marketing, Sales, International Expansion, Product Launch, Process Improvement, Innovation, Enterprise Account Management. In depth experience in Cross Functional Leadership, E-commerce, Commercialization, B2B Enterprise and SMB markets, building organizations from ground up.