Top Callshaper Alternatives, Competitors & Similar Software

UCaaS Platforms

Company providing small and midsize organizations with a unified communications suite that includes voice, messaging, video and mobile solutions

UCaaS Platforms

OrecX, a CallMiner company, is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. With millions of end points spanning the globe, OrecX's call recording platform was founded on the principles of openness, transparency, and collaboration, creating strategic, economic and technical benefits for its Users. Powered by the operating systems, browsers, databases and APIs that run the world’s infrastructure, OrecX’s modern and agile platform removes the threat of technology obsolescence, adapts to cloud, premise and hybrid environments, inter-operates with any third party system and provides full, unbridled data access and control.

UCaaS Platforms

OrecX, a CallMiner company, is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. With millions of end points spanning the globe, OrecX's call recording platform was founded on the principles of openness, transparency, and collaboration, creating strategic, economic and technical benefits for its Users. Powered by the operating systems, browsers, databases and APIs that run the world’s infrastructure, OrecX’s modern and agile platform removes the threat of technology obsolescence, adapts to cloud, premise and hybrid environments, inter-operates with any third party system and provides full, unbridled data access and control.

UCaaS Platforms

Provider of Compliant & Integrated Omni-Channel Cloud Communication Services designed to transform global business communications. The company's Compliant & Integrated Omni-Channel Cloud Communication Services provides all the digital business communication channels - voice, video, chat & SMS, enabling FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers to automatically address GDPR, PCI DSS & MiFID II regulations through compliant recording & archiving of all communications.

UCaaS Platforms

Provider of Compliant & Integrated Omni-Channel Cloud Communication Services designed to transform global business communications. The company's Compliant & Integrated Omni-Channel Cloud Communication Services provides all the digital business communication channels - voice, video, chat & SMS, enabling FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers to automatically address GDPR, PCI DSS & MiFID II regulations through compliant recording & archiving of all communications.

UCaaS Platforms

PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. Available on the Salesforce AppExchange, PhoneIQ can be installed and deployed to thousands of users across the globe in minutes. Admins can instantly purchase phone numbers in 50+ countries with unlimited call capacity, and easily set up their Salesforce powered IVR system using PhoneIQ’s drag n drop interface. It works with the devices your workforce already owns, like: PC’s, smartphones and desk phones. If required, PhoneIQ can completely replace existing legacy phone systems or seamlessly integrate with them. Our global, geo redundant network ensures call quality and unparalleled resilience for enterprises while reducing the complexity of operating communications infrastructure at scale. Plus new features pop-up every month at no extra cost. Try it for free at www.phoneiq.co

UCaaS Platforms

Internet MegaMeeting, LLC, the company behind MegaMeeting.com was established in October 2003 with the intention of making Audio and Video Conferencing via the web simple and affordable for everyone. MegaMeeting.com, its web based vehicle for connecting virtually anyone on all major operating systems – Windows, macOS, iOS, Android & Linux, was launched in February 2004. Developed by a passionate team of marketing and technology experts in Southern California, MegaMeeting.com is breaking down previous barriers and providing a seamless experience for audio and Web Conferencing for one and all on the Internet. In the Fall of 2018, celebrating 15 years of video conferencing service, MegaMeeting.com launched their newest video conferencing platform by doing what it has done from the beginning; leveraging the latest web technologies to create a unique and compelling web-based video conferencing platform that is secure and highly accessible.

UCaaS Platforms

Engage your website visitors with ClickDesk - a reliable combo of Live Chat, Helpdesk, Voice and Video tools for your website. More than 100,000 businesses around the world use ClickDesk to improve customer support and sales for their online business. You can answer questions from your web visitors instantly with live chat from desktop or mobile, handle support tickets and offline chats better with our integrated Helpdesk, offer in-browser video chat for a more personal experience, improve customer relationships with our social toolbar, and provide an all around awesome experience for your visitors. With a simple and honest per agent pricing, stellar support and 99.9 % SLA guarantee, ClickDesk is a must-have for every business. Add ClickDesk to your site today and start connecting with visitors on your site or app instantly! Free and Paid plans available. Check Pricing Please email us at [email protected] if you have any questions

UCaaS Platforms

PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. Available on the Salesforce AppExchange, PhoneIQ can be installed and deployed to thousands of users across the globe in minutes. Admins can instantly purchase phone numbers in 50+ countries with unlimited call capacity, and easily set up their Salesforce powered IVR system using PhoneIQ’s drag n drop interface. It works with the devices your workforce already owns, like: PC’s, smartphones and desk phones. If required, PhoneIQ can completely replace existing legacy phone systems or seamlessly integrate with them. Our global, geo redundant network ensures call quality and unparalleled resilience for enterprises while reducing the complexity of operating communications infrastructure at scale. Plus new features pop-up every month at no extra cost. Try it for free at www.phoneiq.co

UCaaS Platforms

Voicent is dedicated to developing affordable, easy-to-use communication software that helps people, businesses and communities share information, exchange ideas and build strong relationships. Voicent's innovation always aims to simplify the complex --to make technology simply work wonders. Voicent began with the idea that personal computers and the Internet could be used to radically reduce our dependence on highly expensive and inflexible telephone and data-transmission systems. In October 2003, we reached our first major milestone, releasing our flagship product, Voicent Gateway 1.0. The success of this product offered us unlimited possibilities in providing innovative communication solutions. Since then, Voicent's Gateway has served as a springboard for innovative products including our automated appointment-reminder software, phone, email and text-message broadcasting software, customer-relationship management software, computer-contained PBX systems, and design software for creating customized Interactive Voice Recognition systems. As our world increasingly begins to revolve around the internet, and as computers become more powerful and more inexpensive, we see a bright future for Voicent's brand of innovative, computer- and internet-based communication tools and services.

UCaaS Platforms

Salestrail is an automated CALL TRACKING and CALL RECORDING for remote sales team and outside sales team. 💡 Automatically log SIM & Whatsapp calls. 💡 Call recorder for SIM calls with manual recording mode. 💡 Seamless CRM integration with Salesforce, Hubspot, LeadSquared and Push API for custom CRM 💡 Real-time and trustworthy cloud-based call data center 💡 One-size-fits-all solution for any sales team, anywhere anytime In brief, the solution consists of an app, which allows salespeople to track their calls and push real-time data to Call Analytics Dashboard or your CRM. Our app has been recognised to boost productivity and increase sales with multiple companies around the globe.

UCaaS Platforms

Smart Cloud Contact Center Platforms and tools for rapid innovation scalability and flexibility MAQS Solutions is a revolutionary organisation that is willing to go an extra mile for its clients.Our Vision of providing key solutions that effectively meet our customers needs in the areas of Mapping, Asterisk Solutions, Hardware/Software Queries & Software development is what differentiates us from our competitors. MAQS pioneered Experience as a Service so companies of any size can provide true personalization at scale, interact with customer trust and loyalty. Since inception, MAQS Solutions has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

UCaaS Platforms

Smart Cloud Contact Center Platforms and tools for rapid innovation scalability and flexibility MAQS Solutions is a revolutionary organisation that is willing to go an extra mile for its clients.Our Vision of providing key solutions that effectively meet our customers needs in the areas of Mapping, Asterisk Solutions, Hardware/Software Queries & Software development is what differentiates us from our competitors. MAQS pioneered Experience as a Service so companies of any size can provide true personalization at scale, interact with customer trust and loyalty. Since inception, MAQS Solutions has remained laser-focused on a single mission: to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results.

UCaaS Platforms

Headquartered in Zurich and with an innovation center in Traunstein, Germany, oneclick Group AG has specialized in the development and operation of a platform for the provision of digital workplaces. The oneclick™ platform offers all the tools for application deployment as an instantly available service. The markets in which oneclick operates are defined as Virtual Desktop Infrastructure (VDI), Desktop as a Service (DaaS), Web Application Platforms and are growing strongly. Customers and partners include companies of all sizes, software vendors, system integrators, cloud providers, value added distributors and carriers, as well as hardware vendors. The goal of oneclick is to help shape and improve end user computing. oneclick was founded in 2015 and is represented globally by own branch offices in 7 countries on 4 continents.

UCaaS Platforms

iotcomms.io (IOT Communications International AB) is a privately held Swedish company founded 2018 in Stockholm. iotcomms.io offers a cloud-native communications platform providing alarm, voice, and video functionalities for integration in critical real-time applications, services, and business processes, and attracts companies within sectors such as Security & Alarm Industries, Unified Communication, Contact Centers and IoT. The platform is built with a serverless backend, microservice software architecture and delivered as APIs and protocol interfaces. iotcomms.io’s APIs coupled with the company’s deep competence and experience in designing critical communication services, enable Solution Providers to build reliable and secure solutions that scale effortlessly – both in size and globally. Why iotcomms.io? → A modern voice & video communications platform with feature rich APIs for demanding use cases → Event handling and conversion bridging protocols and codecs → A high reliability and availability platform built by telecom and cloud experts → Rapid time to market and low cost of ownership with a pay as you go business model For who? For solution providers offering critical alarm, voice, or video communication as an integral part of their solutions: → Security & Alarms → Smart Buildings → IoT & Devices → Unified Communication & Contact Centers

UCaaS Platforms

MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide. Learn more at www.miarec.com.

UCaaS Platforms

With a focus on empowering businesses to gain insights into their unified communications and UCaaS networks, Metropolis Corp develops AI-infused collaboration reporting and analytics technologies that improve communication, enhance customer service, and optimize operational efficiency. How UC Analytics Help Your Business: - Consolidates and automates reporting across all UC and UCaaS systems - Empowers leadership to make data-driven decisions - Improves communication and identifies excessive meetings - Better CX through keyword and sentiment analysis - Identifes failed routing structures and bottlenecks with QER - Identify the most and least engaged team members to improve retention Looking for insights into all your UC and UCaaS tools? We got it! Our solutions integrate with Microsoft Teams, Zoom, Cisco Webex, NEC UNIVERGE BLUE, RingCentral, as well as all your on-premise cdr-based PBXes such as Avaya, Cisco Suite /Cisco UCCX, Mitel, and hundreds of others.

UCaaS Platforms

RTCLab specializes in developing innovative, easily integrated real time communications software solutions for enterprises, service providers, vendors, systems integrators, developers. RTCLab breaks all communication barriers and brings companies and customers closer to each other via technology wherever they happen to be. RTCLab team of highly qualified professionals has several years of experience and they are trained in different areas of programming, IT, software development, video engineering, communication and business management.

UCaaS Platforms

VisibilityOne is a patented video conferencing monitoring solution that provides real-time performance and health data across multiple vendors and cloud services so that IT teams can see actionable insights into devices, applications, and the operating environment. IT teams now have the support they need to proactively monitor their video meeting solutions, gain critical insights into their UC&C, pinpoint issues and make decisions quickly all in a single, data-rich view. "Our solution prevents unnecessary downtime in video collaboration environments and reduces the engineering costs of supporting the environment," said Jose De La Paz, Co-founder & CEO at VisibilityOne. "With VisibilityOne's cloud-based UI and proactive monitoring platform, IT can take control and proactively support their user base." How it works: Download and install the VisibilityOne app, which is currently supported on Microsoft Windows workstation and server operating systems. Clients only need one download per b

UCaaS Platforms

Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's