Founded 1993
Find 20 competitors in the Contact Center Software. Compare other SaaS such as LiveSquare, Tometo, Inc. and PhoneIQ. These TDC Contact Center Europe A/S competitors have raised $38.6M and together serve more than 10K customers and employ over 348 team members.
Contact Center Software
LiveSquare Technologies provides live chat support, lead generation, and live website analytics services. It offers live chat software and 24x7 professional live chat agents to assist visitors.
Contact Center Software
Tomato.ai softens the accents of offshore agents as they speak to customers to improve intelligibility and trust. The solution is offered to offshore call centers managed by BPOs, or directly by enterprises. Visit our website at https://tomato.ai to listen to examples of accent softening.
Contact Center Software
PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. Available on the Salesforce AppExchange, PhoneIQ can be installed and deployed to thousands of users across the globe in minutes. Admins can instantly purchase phone numbers in 50+ countries with unlimited call capacity, and easily set up their Salesforce powered IVR system using PhoneIQ’s drag n drop interface. It works with the devices your workforce already owns, like: PC’s, smartphones and desk phones. If required, PhoneIQ can completely replace existing legacy phone systems or seamlessly integrate with them. Our global, geo redundant network ensures call quality and unparalleled resilience for enterprises while reducing the complexity of operating communications infrastructure at scale. Plus new features pop-up every month at no extra cost. Try it for free at www.phoneiq.co
Contact Center Software
Developer of intelligent customer service cloud platform. The company focuses on providing intelligent cloud customer service solutions for enterprises, and builds a customer service system for enterprises to reduce their operating costs, improving the communication efficiency between enterprises and customers.
Contact Center Software
Provider of Compliant & Integrated Omni-Channel Cloud Communication Services designed to transform global business communications. The company's Compliant & Integrated Omni-Channel Cloud Communication Services provides all the digital business communication channels - voice, video, chat & SMS, enabling FinTech, Financial Services, eCommerce, Retail, Logistics, Recruitment & Government customers to automatically address GDPR, PCI DSS & MiFID II regulations through compliant recording & archiving of all communications.
Contact Center Software
VKY helps organisations deliver a better customer service and employee experience through AI and automation. We partner with contact centres, both in-house and outsourced, as well as the public sector to design, deliver, and optimise conversational AI and automation solutions that reduce the cost of operation...
Contact Center Software
Seasalt.ai is a leading provider of cloud communication AI technology solutions, specializing in the development of artificial intelligence technologies such as speech recognition, speech synthesis, and natural language understanding for cloud communication applications. Pioneering the conversation experience platform, Seasalt.ai offers AI applications across various dialogue scenarios, with related products including: - SeaChat - An AI-powered intelligent chatbot based on ChatGPT and enterprise knowledge bases. It automatically responds to common customer queries and seamlessly transitions to human customer service when needed. - SeaX - A highly customizable cloud contact center that empowers users to manage marketing and customer service teams anytime, anywhere. It provides multiple communication channels, including phone, web, Line, social media, and more. - SeaMeet - An AI conference Copilot system that integrates with your existing meeting systems and offers intelligent voice services such as meeting records, summaries, action items, and more. Seasalt.ai collaborates with communication platform giants such as Twilio, Google, Microsoft, and other public-listed companies, dedicated to driving enterprise digital transformation and cloud application advancements.
Contact Center Software
L'intelligence artificielle révolutionne le service client et ouvre des horizons sans limite en matière d’engagement client et de performance opérationnelle. Un niveau de qualité de service exceptionnel est maintenant à votre portée. Pour embarquer dans cette révolution, il est crucial de transformer votre service client autour d’une collaboration vertueuse entre vos équipes et des agents IA-Natifs. Chez yampa, nos experts en IA générative et en Relation clients, conçoivent et supervisent des agents IA-Natifs personnalisés pour s'intégrer parfaitement à votre marque et à votre environnement. Notre plateforme y.core est bâtie sur les technologies IA les plus avancées, pour vous garantir sécurité et facilité de mise en oeuvre. Améliorons immédiatement ensemble vos indicateurs de performance client et entrez dans la nouvelle ère de l'expérience client ! --- Artificial intelligence is reshaping the landscape of customer service, offering boundless opportunities for enhancing both customer engagement and operational efficiency. Achieving exceptional service quality is now more attainable than ever before. To embrace this transformative journey, it is vital to revolutionize your customer service through a collaborative effort between your teams and AI-native agents. At Yampa, our team of experts specializes in generative AI and customer relations, meticulously crafting and overseeing personalized AI-native agents that seamlessly integrate with your brand and environment. Our cutting-edge platform, Y.Core, harnesses the most advanced AI technologies to guarantee security and streamline implementation. Through our partnership, you'll witness instant enhancements in your customer performance metrics, propelling your customer care into an era of unparalleled customer experience excellence! https://www.yampa.ai/
Contact Center Software
Company providing small and midsize organizations with a unified communications suite that includes voice, messaging, video and mobile solutions
Contact Center Software
Intulse is a business VoIP provider offering hosted VoIP systems for businesses and cloud-based phone systems with speed, flexibility, and more to small & large businesses in the USA since 2015.
Contact Center Software
Founded in 2020 and based in Miami, Bigly Sales transforms small to medium-sized businesses with an AI-powered SaaS platform. The more powerful tool we offer is the AI for call centers or AI for calls (business). With this masterpiece, you can cut 90% of your call center costs and boost conversion by more than 30%. Too much for you? We also streamline operations by unifying texts, emails, scheduling, tasks, reporting, and CRM into one seamless solution, saving businesses time and resources. We aim to automate every repetitive task, empowering entrepreneurs to focus on their core goals. We are based in the US, offering AI services anywhere in the world. And we are also proud to hire the best resources from around the world (no discrimination).
Contact Center Software
Botsplash is a B2B2C omnichannel customer engagement platform that combines messaging channels such as SMS, web chat, Whatsapp, Call Forwarding, Conversational AI and more onto one unified SaaS-based dashboard. Our users are able to deploy effective inbound and outbound campaigns and produce higher conversions, while reducing the agent fatigue and burnout. Botsplash helps sales and marketing teams co-create customer experiences to maximize lead engagement and conversion. Botsplash helps users generate leads and referrals, create more repeat business, and build a strong relationship with their clients and prospects. Check out some of our popular features ↘ CRM Sync ↘ Online Meetings ↘ Chat Lead Generation ↘ Exchange documents ↘ Appointments ↘ Landing Pages ↘ Schedule texts ↘ Spanish Translation ↘ Chat Knowledgebase ↘ Lead Re-Distribution ↘ AI Summary ↘ Conversational chatbot ↘ Custom Automation Flows ↘ Agent Mobile App and more... Botsplash takes a human-first approach and lets the real interactions inform how and when to use automation. Our clients range from small to enterprise size and we offer solutions for a range of industries. → Is improving ROI need of the hour? → Would reducing CPL give you more spend budget? → Increasing conversion is a goal for you? → Dealing with abandoned leads due to low agent availability? → Are you spending too much of multiple vendors and looking to reduce costs? We can help you get there. Grab a DEMO today. Our goal is to help you maximize your conversions, help us help you. -- -- -- -- -- -- -- -- Do you know someone who could benefit from our service? A client of yours, a partner of yours, a friend? Refer a friend to us and get rewarded! Additional details can be found by visiting the link below. https://www.botsplash.com/referrals
Contact Center Software
The company Callture is a Canadian technology company based in Mississauga, Ontario. The organization has developed its own proprietary platform that enables market ready telephony applications. Currently, company has over 50,000 clients, 450 agents and 180 service provider clients. It runs over 85 million minutes per month through its network and operates facilities in Toronto and New York. Backed by 24/7 live contact, support team delivers the highest Service Level Agreement standards in the industry. Callture Business Units Callture runs two business units: the Retail Services Unit and Platform Outsourcing Solutions Unit. Retail Unit provides value-added voice services to businesses and consumers. Business services include its signature cloud based business phone service with its business-class features. Other business services include enhanced toll free service, virtual international phone numbers, prepaid long distance and click-to-talk service. Consumer services include unlimited long distance, calling cards and pc2phone service. All Callture services include a user friendly online portal with automated order processing. Callture’s Retail Unit has also developed an online affiliate program with instant signup and reoccurring commissions for life. Platform Outsourcing Unit offers end-to-end telecom outsourcing solutions for entrepreneurs around the world. Callture’s web-based platform contains proprietary software 10 years in making. Callture offers a wholesale model, where clients concentrate on pricing, distributing and selling their own private label products and services; and leave all technical and provisioning aspects to us. Callture’s on-demand model makes it a necessity to help clients grown their volume and succeed in minimum time.
Contact Center Software
Zappix provides an AI-Powered Digital Engagement Platform. Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
Contact Center Software
Console solutions for call centers, executive suites, retail, and law firms
Contact Center Software
NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real-time from multiple sources, including phone calls, mobile apps, email, chat, social media, and video. NICE Uptivity solutions give small to medium sized contact centers the tools to continuously improve every aspect of each step of every agent’s life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of products that offers a unified system for performance management, workforce management, speech analytics, call recording and more. Unparalleled customer service and support from our in-house staff result in a better value, and a lower total cost of ownership. NICE solutions are used by over 25,000 organizations in more than 150 countries, including 80 of the Fortune 100 companies.
Contact Center Software
Provider of cloud-based communication platform as a service (CPaaS). The company's software platform allows routing termination, origination, an application program interface (API) and short messaging services (SMS) for the contact center, enterprise and service provider industries, enabling them to enhance their inbound and outbound communications.
Contact Center Software
Kaizo is a company that offers a platform for customer support operations. It aims to streamline and optimize customer support processes by providing tools and features to track and improve performance.
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