CustomerHub Revenue & Funding (2024)

CustomerHub generated approximately $10,000 in its first year of operation in 2009, according to Kyle Leavitt. By the time the company was sold to Infusionsoft in 2011, monthly recurring revenue had reached just under $20,000, implying an annualized run rate of roughly $240,000.

CustomerHub served approximately 560 customers as of August 2021, Kyle Leavitt told Latka. At $43,000 in MRR across that base, the implied average revenue per customer is roughly $1,000 per year, or about $83 per month, a figure the host noted during the interview.

Pricing details and the existence of a free tier were not discussed in the interview beyond the implied per-customer average derived from MRR and customer count.

CustomerHub operates on a subscription model, charging customers a recurring monthly fee to access its knowledge commerce platform. The company is pre-$1,000,000 in ARR and profitability was not discussed in the interview.

Monthly gross churn was reported at below 2.5% as of August 2021. Customer acquisition cost averaged approximately $50 per customer at the time of the interview, driven largely by referrals and less than $2,000 in monthly ad spend. Leavitt stated the company had roughly tripled its ad spend in the 30 days prior to the interview and was already seeing lift. He projected that a sustainable CAC at scale would be around $300 per customer. Gross margin, LTV, CAC-to-LTV ratio, payback period, burn rate, and runway were not discussed in the interview.

CustomerHub employed four full-time team members as of August 2021, supplemented by a small number of contractors. Kyle Leavitt told Latka the company planned to hire approximately seven additional people over the following six months, funded in part by the planned seed round.