CyberSmart Revenue (2024)

CyberSmart generated an estimated $16.2M in annual revenue in 2024.

CyberSmart grew revenue at approximately 60% year over year in 2022, a rate Akhtar acknowledged was below the three-to-four-times annual growth some venture investors demanded but one he defended as realistic given broader market conditions. The company did not disclose an absolute revenue figure in the interview.

CyberSmart's end customers are small businesses, reached primarily through managed service provider partners rather than direct sales. Partners typically begin by deploying CyberSmart to one or two of their own clients and expand to 20 or 30 clients over time, a dynamic Akhtar described as the core of the company's land-and-expand model.

Pricing was not disclosed in the interview. Customer count was not stated.

CyberSmart operates a partner-led product growth model in which managed service providers act as the primary distribution channel, selling the platform to small business end clients. Akhtar described the economics of this channel as the central narrative in the company's Series B pitch.

As of early 2023, the company reported a net dollar retention rate of 160% annually for its partner channel and gross revenue retention of 86% annually, equivalent to roughly 99% monthly gross retention. The LTV-to-CAC ratio stood at 115%. Akhtar described the customer base as highly sticky, with expansion within partner accounts driving the net retention figure well above 100%.

Profitability was not confirmed in the interview. Akhtar stated that the company's plan is to reach cash flow profitability before its next funding round, at which point he expected to retain roughly half of the current cash balance. Burn rate in absolute terms was not disclosed beyond a reference to burning hundreds of thousands of dollars per month during the period of heavy investment. The original financial model assumed an 18-month cash burn timeline from the start of the Series B process; the company subsequently shifted to a step-and-see hiring and spending approach that extended runway to 24 months as of March 2023.

CyberSmart employed approximately 50 to 60 people as of late 2022 and early 2023, a figure Akhtar cited when describing the weight of the fundraising process on his team. The company had originally planned to hire 20 to 40 additional staff following the Series B close but revised that plan in favor of a more gradual, revenue-linked hiring model. Rather than adding headcount rapidly, Akhtar said the company shifted focus to developing existing employees through learning, coaching, and internal advancement opportunities.