Contact Center Knowledge Base Software
Knowledge Powered Solutions (KPS) provide Knowledge Management Software that is quick to deploy, easy to use and maintain.
Universal Knowledge from KPS provides a modern highly configurable User Interface featuring:
- Comprehensive content creation
- Configurable workflow
- The ability to leverage / search content held in on-line repositories such as SharePoint and Google Drive via Out Of the Box connectors.
- The ability to leverage / search content held in file shares, websites or intranets.
- Natural Language Search
- Collaboration and discussion
- Notifications
- Real time analytics
The KPS natural language search and fragment technology enables users to go straight to the relevant part of a long document that answers their specific question, saving time, improving productivity and ensuring happy and motivated employees and customers.
Universal Knowledge, Knowledge Management Software can be deployed in inbound customer service desks / contact centres to empower agents to answer questions regarding a wide range of queries, from IT problems in an ITSM environment to queries from citizens within a local council.
Alternatively Universal Knowledge can be deployed to boost business efficiency through collaborative knowledge sharing by promoting internal knowledge sharing with team members, by creating an easy way of distributing, sharing and searching information across multiple departments or business divisions.
KPS work with organizations worldwide including London Barking and Dagenham Council, Kent County Council, Stanford Healthcare, Baldwin County, Bajaj Allianz, Sopra Steria, Fuchs Lubricants, Contact 121 (Australia), Department of Transport, Dhiraagu and many customers who have implemented through our growing partner network.
Deployed either as a Software as a Service (SaaS) solution or deployed On Premise.
