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Top 23 Service Desk Software SaaS Companies in May 2026

As of May 2026, there are 23 SaaS companies in Service Desk Software. They have combined revenues of $195.2M and employ 2.1K people. They have raised $30M and serve 128.5K customers combined.

Service Desk Software is a category of tools designed to facilitate efficient management of service requests and incidents within an organization. Primarily used by IT departments, these systems help track, prioritize, and resolve service-related issues through a ticketing system. Service desk software enhances communication between users and support teams, streamlining workflows and improving response times. Common features of service desk software include ticket creation and management, automated routing, customer self-service portals, knowledge bases, and reporting tools. It is primarily utilized by IT personnel, support agents, and service managers, but can also extend to other departments such as HR and facilities management, where similar service request functionalities are required. These tools enable organizations to maintain higher service levels and improve overall efficiency in resolving issues.

Companies
23
Revenue
$195.2M
Funding
$30M
Employees
2.1K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Service Desk Software Companies

Showing 10 of 3 companies ranked by annual revenue.

1
BOSS Solutions

United States

With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. BOSS811 is a state-of-the art ticket management system for the One Call 811 damage prevention industry. Our innovative solutions enable companies to increase productivity, improve efficiency, reduce costs, stay compliant, and provide an exceptional customer experience. Our solutions enable field technicians to operate from anywhere, at any time, on any device using our mobile apps.

Revenue
$9.6M
Customers
-
Year founded
1991
Funding
-
Team size
87
Growth
-
2
Crimson IT Services

Los Angeles, California, United States

Offers managed IT Services, including a Helpdesk, Consulting and Development division, and Engineering and Infrastructure

Revenue
$8.8M
Customers
-
Year founded
2012
Funding
-
Team size
80
Growth
-
3
Fixify

Indianapolis, Indiana, United States

Fixify is an AI powered managed service provider for IT support. It offers 24x7 IT help desk services to keep teams productive and users happy.

Revenue
$5.6M
Customers
-
Year founded
2017
Funding
-
Team size
2
Growth
-

Inclusion Criteria

- Must provide a ticketing system for tracking service requests - Must include automation features for routing and prioritizing tickets - Must offer a knowledge base or self-service portal for end-users - Should include reporting and analytics tools for performance evaluation - Must be suitable for use in IT departments but can also serve other administrative functions - Not simply a communication tool; must also integrate ticket management and resolution workflows