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Top 3 Service Desk Software Companies With $5M–$10M Revenue (September 2026)

As of September 2026, Latka tracks 3 service desk software companies with $5M–$10M in annual revenue. They have combined revenues of $24M and employ 169 people.

Every company below sells service desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Service Desk Software Companies do

Service Desk Software is a category of tools designed to facilitate efficient management of service requests and incidents within an organization. Primarily used by IT departments, these systems help track, prioritize, and resolve service-related issues through a ticketing system. Service desk software enhances communication between users and support teams, streamlining workflows and improving response times. Common features of service desk software include ticket creation and management, automated routing, customer self-service portals, knowledge bases, and reporting tools. It is primarily utilized by IT personnel, support agents, and service managers, but can also extend to other departments such as HR and facilities management, where similar service request functionalities are required. These tools enable organizations to maintain higher service levels and improve overall efficiency in resolving issues.

Companies
3
Revenue
$24M
Funding
-
Employees
169

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Top Service Desk Software Companies With $5M–$10M Revenue

Showing 3 of 3 companies ranked by annual revenue.

1BOSS Solutions logo
BOSS Solutions

United States

With rapidly increasing service requests, is your company maximizing its investment in your service management solution? Are your customers and employees able to use the system easily... or do they get frustrated and give up? BOSSDesk is an enterprise service management solution available both on-premise and in the cloud. BOSS811 is a state-of-the art ticket management system for the One Call 811 damage prevention industry. Our innovative solutions enable companies to increase productivity, improve efficiency, reduce costs, stay compliant, and provide an exceptional customer experience. Our solutions enable field technicians to operate from anywhere, at any time, on any device using our mobile apps.

Revenue
$9.6M
Year founded
1991
Team size
87
2Crimson IT Services logo
Crimson IT Services

Los Angeles, California, United States

Offers managed IT Services, including a Helpdesk, Consulting and Development division, and Engineering and Infrastructure

Revenue
$8.8M
Year founded
2012
Team size
80
3Fixify logo
Fixify

Indianapolis, Indiana, United States

Fixify is an AI powered managed service provider for IT support. It offers 24x7 IT help desk services to keep teams productive and users happy.

Revenue
$5.6M
Year founded
2017
Team size
2

Frequently asked questions about Service Desk Software Companies With $5M–$10M Revenue

How many service desk software companies with $5M–$10M in annual revenue are there?

Latka tracks 3 service desk software companies with $5M–$10M in annual revenue. Together they generate $24M in annual revenue and employ 169 people.

Which service desk software company with $5M–$10M in annual revenue is the largest?

BOSS Solutions is the largest, with $9.6M in annual revenue, founded in 1991.

How much revenue does a typical service desk software company with $5M–$10M in annual revenue make?

The average service desk software company in this list makes $8M a year, across 3 companies with reported revenue.

Who are the leading Service Desk software vendors with $5M–$10M in annual revenue?

Ranked by annual revenue, the leaders are BOSS Solutions, Crimson IT Services and Fixify.

Related IT Management Software categories

All IT Management Software SaaS categoriesEvery category we track inside IT Management Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Service Desk to everything else.

Inclusion Criteria

- Must provide a ticketing system for tracking service requests - Must include automation features for routing and prioritizing tickets - Must offer a knowledge base or self-service portal for end-users - Should include reporting and analytics tools for performance evaluation - Must be suitable for use in IT departments but can also serve other administrative functions - Not simply a communication tool; must also integrate ticket management and resolution workflows