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Top 6 Service Desk Software Companies With $1M–$5M Revenue (September 2026)

As of September 2026, Latka tracks 6 service desk software companies with $1M–$5M in annual revenue. They have combined revenues of $14.4M and employ 93 people. They serve 15K customers combined.

Every company below sells service desk software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Service Desk Software Companies do

Service Desk Software is a category of tools designed to facilitate efficient management of service requests and incidents within an organization. Primarily used by IT departments, these systems help track, prioritize, and resolve service-related issues through a ticketing system. Service desk software enhances communication between users and support teams, streamlining workflows and improving response times. Common features of service desk software include ticket creation and management, automated routing, customer self-service portals, knowledge bases, and reporting tools. It is primarily utilized by IT personnel, support agents, and service managers, but can also extend to other departments such as HR and facilities management, where similar service request functionalities are required. These tools enable organizations to maintain higher service levels and improve overall efficiency in resolving issues.

Companies
6
Revenue
$14.4M
Funding
-
Employees
93

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Service Desk Software Companies With $1M–$5M Revenue

Showing 6 of 6 companies ranked by annual revenue.

1Vivantio logo
Vivantio

Boston, Massachusetts, United States

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Revenue
$3.5M
Year founded
2003
Team size
32
2DeskDay logo
DeskDay

Middletown, Delaware, United States

DeskDay Conversational Service Automation (CSA) is the next-gen PSA built to drive simplicity & profitability for MSPs who are tired of managing old & complex PSA systems. With a chat-first service desk for your tech and an in-built multichannel ecosystem (Mobile App, System App & MS Team) for your customers, DeskDay delivers a smooth chat-led support experience wherever your customers are - Microsoft Teams, mobile, desktop- you name it.

Revenue
$3M
3Vision-Helpdesk logo
Vision-Helpdesk

Nashik, Maharashtra, India

Customer Service Software - Help Desk Software, Multi Company Satellite Help Desk & PinkVERIFY ITIL / ITSM IT Service Desk Software by Vision Helpdesk

Revenue
$2.6M
Customers
15K
Year founded
2007
Team size
12
4Real IT Solutions logo
Real IT Solutions

Grand Rapids, Michigan, United States

Managed service provider of IT security, compliance, help desk and other IT services to small- and medium-sized organizations

Revenue
$2.4M
Year founded
2006
Team size
22
5Gaspardesk logo
Gaspardesk

San Francisco, California, United States

Conversational AI to automate employee IT support requests and augment service desk operations.

Revenue
$1.5M
Year founded
2019
Team size
15
6ServicePRO® logo
ServicePRO®

Oakville, Ontario, Canada

Help Desk Technology’s ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines the business processes to improve efficiency and results, empowers end-users with self-service capabilities, and optimizes service delivery.

Revenue
$1.3M
Team size
12

Frequently asked questions about Service Desk Software Companies With $1M–$5M Revenue

How many service desk software companies with $1M–$5M in annual revenue are there?

Latka tracks 6 service desk software companies with $1M–$5M in annual revenue. Together they generate $14.4M in annual revenue and employ 93 people.

Which service desk software company with $1M–$5M in annual revenue is the largest?

Vivantio is the largest, with $3.5M in annual revenue, founded in 2003.

How much revenue does a typical service desk software company with $1M–$5M in annual revenue make?

The average service desk software company in this list makes $2.4M a year, across 6 companies with reported revenue. They serve 15K customers combined.

Who are the leading Service Desk software vendors with $1M–$5M in annual revenue?

Ranked by annual revenue, the leaders are Vivantio, DeskDay, Vision-Helpdesk, Real IT Solutions and Gaspardesk.

Related IT Management Software categories

All IT Management Software SaaS categoriesEvery category we track inside IT Management Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Service Desk to everything else.

Inclusion Criteria

- Must provide a ticketing system for tracking service requests - Must include automation features for routing and prioritizing tickets - Must offer a knowledge base or self-service portal for end-users - Should include reporting and analytics tools for performance evaluation - Must be suitable for use in IT departments but can also serve other administrative functions - Not simply a communication tool; must also integrate ticket management and resolution workflows