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Top 23 Service Desk Software SaaS Companies in May 2026

As of May 2026, there are 23 SaaS companies in Service Desk Software. They have combined revenues of $195.2M and employ 2.1K people. They have raised $30M and serve 128.5K customers combined.

Service Desk Software is a category of tools designed to facilitate efficient management of service requests and incidents within an organization. Primarily used by IT departments, these systems help track, prioritize, and resolve service-related issues through a ticketing system. Service desk software enhances communication between users and support teams, streamlining workflows and improving response times. Common features of service desk software include ticket creation and management, automated routing, customer self-service portals, knowledge bases, and reporting tools. It is primarily utilized by IT personnel, support agents, and service managers, but can also extend to other departments such as HR and facilities management, where similar service request functionalities are required. These tools enable organizations to maintain higher service levels and improve overall efficiency in resolving issues.

Companies
23
Revenue
$195.2M
Funding
$30M
Employees
2.1K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Service Desk Software Companies

Showing 10 of 6 companies ranked by annual revenue.

1
Vivantio

Boston, Massachusetts, United States

Founded in 2003, Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Revenue
$3.5M
Customers
-
Year founded
2003
Funding
-
Team size
32
Growth
-
2
DeskDay

Middletown, Delaware, United States

DeskDay Conversational Service Automation (CSA) is the next-gen PSA built to drive simplicity & profitability for MSPs who are tired of managing old & complex PSA systems. With a chat-first service desk for your tech and an in-built multichannel ecosystem (Mobile App, System App & MS Team) for your customers, DeskDay delivers a smooth chat-led support experience wherever your customers are - Microsoft Teams, mobile, desktop- you name it.

Revenue
$3M
Customers
-
Year founded
-
Funding
-
Team size
-
Growth
-
3
Vision-Helpdesk

Nashik, Maharashtra, India

Customer Service Software - Help Desk Software, Multi Company Satellite Help Desk & PinkVERIFY ITIL / ITSM IT Service Desk Software by Vision Helpdesk

Revenue
$2.6M
Customers
15K
Year founded
2007
Funding
-
Team size
12
Growth
82.32%
4
Real IT Solutions

Grand Rapids, Michigan, United States

Managed service provider of IT security, compliance, help desk and other IT services to small- and medium-sized organizations

Revenue
$2.4M
Customers
-
Year founded
2006
Funding
-
Team size
22
Growth
-
5
Gaspardesk

San Francisco, California, United States

Conversational AI to automate employee IT support requests and augment service desk operations.

Revenue
$1.5M
Customers
-
Year founded
2019
Funding
-
Team size
15
Growth
66.1%
6
ServicePRO®

Oakville, Ontario, Canada

Help Desk Technology’s ServicePRO® is an enterprise service desk software that improves customer service by automating the entire service request cycle. ServicePRO® is available as a cloud-hosted solution as well as an on-premise installation. ServicePRO® is a cohesive, unified service desk platform providing full visibility into an organization’s operations while maintaining the security requirements of individual departments. From support requests to departmental workflows to company-wide processes, ServicePRO® makes it easy to automate workflows. ServicePRO® streamlines the business processes to improve efficiency and results, empowers end-users with self-service capabilities, and optimizes service delivery.

Revenue
$1.3M
Customers
-
Year founded
-
Funding
-
Team size
12
Growth
-

Inclusion Criteria

- Must provide a ticketing system for tracking service requests - Must include automation features for routing and prioritizing tickets - Must offer a knowledge base or self-service portal for end-users - Should include reporting and analytics tools for performance evaluation - Must be suitable for use in IT departments but can also serve other administrative functions - Not simply a communication tool; must also integrate ticket management and resolution workflows