Top 23 Service Desk Software SaaS Companies in May 2026

Del Valle, Texas, United States

ManageEngine crafts the industry's broadest suite of IT management software. We have everything you need—more than 60+ enterprise products and 60+ free tools—to manage all of your IT operations, from networks and servers to applications, service desk, Active Directory, security, desktops, and mobile devices. Since 2002, IT teams like yours have turned to us for affordable, feature-rich software that's easy to use. You can find our on-premises and cloud solutions powering the IT of over 280,000 companies around the world, including nine of every ten Fortune 100 companies. As you prepare for the IT management challenges ahead, we'll lead the way with new solutions, contextual integrations, and other advances that can only come from a company singularly dedicated to its customers. And as a division of Zoho Corporation, we'll continue pushing for the tight business-IT alignment you'll need to seize opportunities in the future. About us: https://www.manageengine.com/company.html Our offices are located in the US, India, Singapore, Japan, China, The Netherlands, Australia, Mexico, UAE, Saudi Arabia and South Africa. For more information, ​follow the company blog at http://blogs.manageengine.com/, our Pitstop Community at http://pitstop.manageengine.com/, Facebook at http://www.facebook.com/ManageEngine, and on Twitter @ManageEngine. Try any of our tools for free: https://www.manageengine.com/free-tools.html.

Dublin, Ohio, United States

IT management provider of help desk support increasing employee productivity for small- and mid-sized businesses in Columbus and Cincinnati

Tel - Aviv, Israel

IT service management solutions

Grapevine, Texas, United States

Owner and operator of an IT consulting firm intended to build software suites that support customer's help desk requests. The company's IT consulting services include the development of business-specific applications and designing help desk software suites that support IT infrastructure management, custom development, cloud assessment and IT service desk management, enabling businesses to enhance their user's experience, increasing customer's service desk productivity and efficiency.

Miami, Florida, United States

At BlackBeltHelp (BBH), we believe that students succeed when you are always there for them. Our AI-powered solutions, backed by a network of support professionals, ensure students always have the help they need. We help more than 150 higher ed institutions lower support service delivery cost, improve student experience, and increase staff bandwidth by providing IT and One-Stop student services support through AI chatbots and 24/7 IT helpdesk and contact center services for admissions, financial aid, registrar, bursar, general administration and beyond. What sets BBH apart is that we not only respond to incoming requests for IT and One-Stop student services, but also provide proactive outreach to students and their families through SMS and call campaigns to ensure engagement and prompt necessary actions. Our AI chatbots and all other support technologies fully integrate with the campus ecosystem to address questions on a personalized level and are backed around-the-clock by a human network to address all inquiries, supporting all students from inquiry to graduation.

Oberursel, Hesse, Germany

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM ensures efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001. Among its customers are Lufthansa, Airbus, IBM, Porsche, BSI (Federal Office for Security in Information Technology), Max Planck Institute, Toyota and Hapag Lloyd. OTRS is available in over 40 languages. The company consists of OTRS AG and its five subsidiaries OTRS Inc. (USA), OTRS S.A. de C.V. (Mexico), OTRS Asia Pte. Ltd. (Singapore), OTRS do Brasil Soluções Ltda. (Brazil) and OTRS Magyarország Kft. (Hungary). OTRS AG is listed on the basic board of the Frankfurt Stock Exchange. For more information, see www.otrs.com. Impressum: https://otrs.com/impressum/