Top 58 Speech Analytics Software SaaS Companies in May 2026

New York City, New York, United States

Reduce Risk. Derive Insights. Say the right thing. Soho2 Talos reduces risk, improves agent efficiency, and automates compliance by turning customer communications into actionable insights. Architected to seamlessly integrate with common contact center and CRM platforms, S2 leverages fully customizable solutions to analyze data and classify all customer interactions for easy risk-based prioritization, reporting, and actionability. In an era when customer interactions have grown beyond traditional call center formats, S2 provides native audio and text communication support. Taking an innovative approach, Sohosquared builds systems and models that adapt to a wide variety of risk and classification profiles across omnichannel customer interactions.

Dublin, Dublin, Ireland

area22 are an AI start-up company making digital voice engagement more effortless and "human-like"​. Our mission is to provide a "Voice first"​ conversational engagement channel for brands. As the explosion of Personal Voice assistants, and voice recognition technology, start to penetrate the consumer market, customers will want to do more than just interact with their homes or the internet with simple commands. They will want to interact directly and more deeply with all aspects of their favourite brands through these devices. Today, in order to support a deeper frictionless brand experience using digital voice, a much richer voice engagement capability is required. The area22 platform can deliver through a more natural speech experience by adding: a common access point for all personal assistants a personality to engender trust contextual awareness for a more human like behaviour back-end integration & training to brand data, inventory and services The platform will allow customers to build trust in and have worthwhile conversations with their brands, using their standard virtual personal assistants. area22 will make brands more "Voice aware"​. Contact us and lets start a conversation!

San Francisco, California, United States

The enterprise platform for AI phone calls

Petaluma, California, United States

Surfacing business insights through analyzing and visualizing your contact center's customer engagements. #contactcenter #callcenter #cctr #dataanalytics

Mechelen, Vlaanderen, Belgium

Gain valuable Insights out of all your customer interactions. Take Actions, Enjoy the Results. Xdroid’s mission is to transform customer experience and contact centers performance through analytics software based on artificial intelligence. By processing all customer interactions, we automatically provide objective, consistent and valuable information and insights about each conversation.

United States

RepsMate is a conversation intelligence platform that integrates with existing telephony, chat, and email systems. By providing organizations with the tools to empower their agents, it ensures top-notch service in every interaction. RepsMate analyzes all customer interactions, identifying areas for improvement and transforming them into actionable insights. This targeted approach helps address specific weaknesses in customer-facing departments, leading to more satisfied customers, increased operational efficiency and revenue growth.

Columbus, Ohio, United States

NICE (NASDAQ: NICE) is the worldwide leader of software solutions that deliver strategic insights by capturing and analyzing mass quantities of structured and unstructured data in real-time from multiple sources, including phone calls, mobile apps, email, chat, social media, and video. NICE Uptivity solutions give small to medium sized contact centers the tools to continuously improve every aspect of each step of every agent’s life cycle and enhance customer satisfaction. You get exactly what you need thanks to a modern, integrated, and easy-to-use suite of products that offers a unified system for performance management, workforce management, speech analytics, call recording and more. Unparalleled customer service and support from our in-house staff result in a better value, and a lower total cost of ownership. NICE solutions are used by over 25,000 organizations in more than 150 countries, including 80 of the Fortune 100 companies.

Borehamwood, Hertfordshire, United Kingdom

InTouchNow. ai are revolutionising patient practice communication in healthcare by combining cutting-edge Voice AI technology with human expertise...

Denver, Colorado, United States

Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's

Campbell, California, United States

MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide. Learn more at www.miarec.com.