Retention.com Leadership Team & Executives

Retention.com reached $12 million ARR with a team of six people, a milestone Robinson cited as a deliberate outcome of resisting the pressure to hire. He described the six-person configuration as also characterizing Robly at $3 million ARR and GetEmails at $3 million ARR simultaneously in December 2020, meaning he was running two six-person companies at the same time.

The core team at the $12 million ARR stage consisted of Robinson, co-founder Diana Ross who managed the outbound operation, and five people based in the Philippines handling lead generation and cold email outreach. That Philippines team cost approximately $2,000 to $3,000 per month in total. Robinson said the revenue-per-employee figure reached $4 million in 2023, which at $23.8 million ARR implies a team of roughly six people, consistent with the six-person figure cited elsewhere in the interview. Current total headcount beyond that implied figure was not explicitly stated.