Contact Center Software
Virtual Front Desk is a web application that transforms a tablet or all-in-one computer into a powerful video reception hub or customer service kiosk. Using our software, visitors, clients, or patients can be greeted with a welcome screen featuring buttons for various options such as "Call Receptionist," "Call Human Resources," "Check-In," or "Parcel Delivery," among others. When a button is clicked, a video call notification is sent to a person or group of people who are logged in to their dashboard at app.virtualfrontdesk.com. The system can also send SMS notifications to mobile phones when a button is clicked on the station. Virtual Front Desk allows for a full employee directory and departmental buttons that can call one or several people. Notifications can be answered from a desktop, a Mac, or a mobile device. In cases where no one answers the video call, the system can transfer the call to a designated phone line. Our software is perfect for managing one or several virtual front desk stations across different addresses. It allows receptionists to work from home or the back office and service one or several locations, resulting in significant cost savings as one receptionist can service two locations where two receptionists would typically be required. The system can also help alleviate overcrowded and understaffed reception areas, as well as provide face-to-face services from anywhere in the world, enabling companies to outsource or centralize their front office staff.
Virtual Front Desk offers two pricing plans: a pay-as-you-go plan for $39/month and an all-inclusive plan for $99/month. Both plans include a 30-day free trial with no contract or monthly subscription required. In addition to the features mentioned earlier, our software also provides a full history of calls, QR codes for document sharing, single sign-on (SSO) login, screen sharing, one-way text, ID capture, screenshots, welcome screen customization, email, name and signature capture, and more!
