Top Sierra360 Alternatives, Competitors & Similar Software

Contact Center Software

What is Friday: FRIDAY automates level 1 support tasks by DISCOVERING, MONITORING, TRIAGING, AND RESOLVING Information Technology (IT) issues which is unlike anything else on the market today. We can work with the alikes of your network monitoring/management tools, or we can replace them. We work with your service providers or your staff to be what you would like us to be. Friday is dynamic, flexible, and groundbreaking.

Contact Center Software

MobileDigital are reinventing mobile engagement. We enable our clients to create personal mobile messages beyond plain text but to send richer text. Personalised visual stories that integrate with native mobile features and extend the functionality of the phone to allow for higher engagement programs to be delivered to the text inbox like marketing, announcement, loyalty, competition and text based commerce. This matters in a world where email and social are challenged Brands are going to be challenged as they shift from their "one night stand" "rinse and repeat" one sale at a time sales philosophy to developing a lifetime mutual value relationship with their clients. The commercial logic of relationship marketing is pure and simple, existing happy clients buy more, remain a client longer and are at least 8 times easier to sell to than a new client. Keeping a happy client costs way less than spending to get a new one, and an emotionally connected client will reach out to your brand first and always try and give you the order. Relationships can be tough, doesn't matter if you are building them, keeping them or dealing with changes. The key is to always be listening and being ready to respond. At the heart of every good relationship is mutual respect, enduring trust and those moments of emotional connection and value that keep the relationship alive. We know that 90% of consumers prefer text as the best form of communication between themselves and an organisation. We also recognise that 10% don't. However that PIZZA place that SPAMS you every Friday, that brand you have never heard of offering to discount your next purchase, or that brand you maybe used once sending you and SMS and asking you to click on a 20 character link to find out more - these are bad texts, all of them screaming out for you to buy my product, none of them respecting you or building your trust. We think about this stuff.

Contact Center Software

Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Our support and training centre, and all its staff, are based in the UK. Our customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018 its average hold time was only ten seconds and ticket resolution length one hour, fifteen minutes. Omnichannel Contact Centre Platform Highlights. AI Chat and Voice Our chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customisation functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed your customer engagement expectations no matter what your industry. Hosted Predictive Dialler Our predictive dialler solution delivers fewer hang ups, increased rep efficiency and higher call connect rates. It automates the dialling process with built-in additional intelligence designed to continuously learn, improve and maximise talk-time with the right leads. It also has an integrated voice bot able to work for you as a virtual agent and make unlimited numbers of calls simultaneous. Complete Modularised Solution Our platform includes IVR, SMS, live messaging, email, chatbot and hosted dialler functionality, enabling your customers to communicate the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution allowing you to choose the channels that best fit your needs and easily expand as your customer base does.

Contact Center Software

AMTANGEE GmbH ist Hersteller der gleichnamigen CRM Software für Kundenkommunikation und mobiles CRM im Außendienst. Das seit 2001 europaweit tätige Unternehmen mit Sitz am IT-Campus Jungfernsee in Potsdam bietet Kundenmanagement-Lösungen und mobile CRM Software für kleine und mittlere Unternehmen aus einer Hand. Als Teil der Vimata Group mit insgesamt 200 Mitarbeitenden an 10 Standorten in Deutschland, Österreich und der Schweiz betreuen wir mehr als 1.800 Kunden und 65.000 Anwender. Impressum: AMTANGEE GmbH | Konrad-Zuse-Ring 12 | 14469 Potsdam Telefon +49 331 20150-0 | E-Mail [email protected] | Webseite www.amtangee.com Geschäftsführer: Christian P. Rösner, Axel Friedrich Pflichtangaben: Amtsgericht Potsdam, HRB 37803 P | USt-ID-Nr. DE225999044

Contact Center Software

ahead& improves data analytics and decision making through chatbot integrations and technological embeddings.

Contact Center Software

UChat is a platform that design and build a chatbot to automate tasks and turn conversion. Build stronger relationships with customers by delivering targeted content and anticipating their reactions. 💬 Provide 24/7 support, Engage customers 🎨 Omni-Channel Platform with visual flow builder, built with no code 👉 Go and create your own: https://www.uchat.com.au

Contact Center Software

Jet provides businesses with all of the tools to make business phones work better for you. Utilise Jet's mobile and desktop softphone apps to manage calls from anywhere, or set up desk phones for a more permanent work station. Jet's system has been designed from the ground up to make it easy to keep taking phone calls from wherever you're working. Change, modify and improve your caller experience with the click of a mouse using Jet's drag and drop callflow builder. Whether you want to direct callers to more appropriate departments, reduce call volume for enquiries that can be handled online, reduce handle time or any other improvement to your system. It can all be done with no IT, No degrees, No consultants. Report on what matters, with Jet's best in class reporting you can view all call activity. From the marketing campaigns or keyword that led to a call, through to the agent that answered, handle time, IVR input and result of calls

Contact Center Software

At Humley, we're on a mission to revolutionize the way businesses engage with their customers through the safe and controlled application of advanced AI technology. Our vision is to empower organizations to harness the power of Conversational AI to streamline operations, amplify customer interactions, and deliver remarkable experiences. Our solution, Humley Studio, is a versatile and user-friendly platform that allows businesses to build, deploy, and manage Conversational AI Assistants effortlessly. With Humley Studio, you can create personalized and efficient conversational experiences that enhance customer satisfaction while optimizing valuable time and resources. Why Use Studio? Knowledge Made Easy: Our advanced generative AI engine automatically generates knowledge bases from your existing data, saving you time and resources No Code, No Fuss: Easily build AI-driven Conversational Assistants with our user-friendly tools. No coding or IT skills are required. Swift Launch: Start using your AI Assistant in under an hour with our simple onboarding process. AI, Your Way: Customize AI outputs to match your brand's standards, safeguarding your reputation and customer trust. Whether you're in customer service, operations, or technology, Humley Studio is here to help you unlock the potential of Conversational AI. Sign up for your free account today: https://saas-studio.humley.com/signup?plan=01234

Contact Center Software

Voice AI Agents for Debt Collection

Contact Center Software

Bright is a global immersive learning and skill development company that uses simulations, practice, and AI/NLP-powered personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms by enabling real practice for real life. We specialize in training simulations that develop proficiency in a variety of skills - such as empathy, de-escalation, and problem solving. Our platform also enables customers to build a software training environment using simple drag-and-drop tools that require no help from IT, helping employees more quickly develop proficiency with CRM tools, knowledge management, and more. Enabling employees to practice customer interactions and software navigation simultaneously allows them to truly develop proficiency in the holistic skill set necessary to provide a memorable customer experience. Leaders can certify that employees are ready for production by reviewing an objective learner skill proficiency dashboard along with access to insightful reporting. Our customers find that deploying Bright's immersive learning model can reduce training costs between 25-50% compared to traditional training methods while growing employee productivity 20% or more, and providing a rich, new data set to undeniably prove the power and impact of learning. Customers implement Bright to achieve a wide range of improvements, from reduced training time/cost and speed-to-proficiency, to improved quality, productivity, retention, and customer satisfaction. Welcome to a more modern, human way to learn!

Contact Center Software

Herbie.ai, the advance & matured two way Voice-enabled Speaking Conversational AI. Engage in a real-time interactions with your customers, Initiate conversations over Social channels, Indulge in surveys, answering patron inquiries, doing registration and booking. Herbie.ai is a combination of chatbots , live chat, enabling omni-channel and answering Patron Queries 24/7 conversationally both on voice & text for a great customer experience. Herbie.ai, is trusted by clients from 11 Industry Verticals like Banking, Finance, Insurance, Healthcare, Education, Utility Services, Telco's, Retail, Manufacturing, Government etc. Our Prestigious client include UAE Exchange, International Growth Centre, Emirates Foundation, FIFA World cup 2022, Commercial Bank of Dubai, Oman water & Wastewater services, Ethiraj College etc. It helps in business automation, increase sales and lessen the operational cost.

Contact Center Software

Through our AI Assistant & AI Agent platform we design, develop & optimize AI Assistants & AI Agents to automatically answer questions & request from employees, drive business goals through conversational commerce, and automate customer care. Our AI Assistants & AI Agents run on our clients’ website or app, on Messenger, WhatsApp, Viber, Slack, MSFT Teams and most other chat platforms. After having developed an AI driven chat or voice solution for the platforms of choice, we help our clients optimize the performance of the AI Agent towards the highest employee satisfaction, maximum return on investment or biggest cost saving.

Contact Center Software

LeadJabber makes your entire sales team more effective. Stop cold calling and have one-to-one conversations at scale. LeadJabber enables you to generate more leads, convert more opportunities and exceed your customers service expectations. With our platform you are automating your sales process freeing up time for your team to focus on closing and engagement!

Contact Center Software

A highly secure and advanced AI-integrated Video Contact Center-as-a-Service platform, designed for a superior banking experience. Eazyshow is the next generation Video Contact Center solution. Our AI-integrated SaaS-based platform elevates customer engagement by blending digital efficiency with Face-to-Face personalization. Humanize your online sales and customer service interactions while getting more done by engaging customers through instant video collaboration. • Centralize all digital contact center functions with live human face-to-face interactions in a single platform. • Enable banks to run thousands of concurrent video chat sessions with integrated AI capabilities for instantaneous and efficient client engagement. • Integrate with the banks’ current business flows and CRM system. • Secure and encrypt transactions so customers and agents can confidently engage in effective personalized interactions. • Present real-time and historical analytics through an easy-to-read interface.

Contact Center Software

Blits.ai is the AI Ecosystem which combines the AI power of Google, Microsoft, OpenAI, IBM, Rasa, Wit, Amazon, Stanford, and many others in one platform. Build, train and deploy chatbots and voicebots with: - Generative AI models (GenAI) - Retrieval Augmented Generation (RAG) - Gain control by adding Conversational AI flows to GenAI Choose from a multitude of Large Language Models (LLM's) to train your bots. At scale, for any type of use-case. Focus on building a bot with the perfect tone of voice for your audience, and switch / optimize the underlaying AI Technology later. Always stay ahead of the competition with 'Blits Automate', giving your bots the latest combination of AI tech that fits your use-case automatically. Reuse templates between bots, creating multi language/country/brand interactive communication on your existing channels (WhatsApp, Slack, Twilio, Web, Salesforce, etc.) Connect backends to build smart bots (Automation Anywhere, SAP, ServiceNow, UIPath, SQL databases, APIs, etc).

Contact Center Software

StoRegister is a cloud based self storage management software helps self storage operators to manage their daily operations efficiently. Our All-in-One platform is built on advanced technologies with pool of on-demanding features to ease of self storage business operations. Single Sign-On is one of the unique features built in compliance with GDPR which acts as a one unified identified hub to validate users who access the software along with Two Factor Authentication, external providers like Google and Microsoft integrations and reCAPTCHA. Our key focus is to offer a tool that is compatible to run the business in local market hence we have specially crafted features to meet the local market needs with a flexibility to communicate with your tenants in their preferred language. Our robust online reservation and renter portal facilitate your tenants to find the details by themselves in just few links. We also integrate with industry specific third party tools for seamless synchronization.

Contact Center Software

Teleperson enhances the human connection by offering several customer-centric products and solutions, including Direct-to-Human capability, complete vendor management (both engagement and payment), third-party media integration while waiting, and video-based reviews post-call.

Contact Center Software

Loman is the most powerful AI phone platform for restaurants

Contact Center Software

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-efficient, yet delivers a wide range of features that allow you to handle even the most complex support issues. Start your 15-day free trial today with zero obligations, and enjoy the fastest way to connect to a remote computer! Our remote desktop solution enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, we utilize the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Contact Center Software

The iOpen Group of companies is an IT Solutions provider specialising in Business Systems and Service outsource offerings. Our focus is on implementing and maintaining systems, including software development and database design. We specialize in Service Call Centres, Service Call Centre Software as well as CRM Solutions.