Top VCC Live Alternatives, Competitors & Similar Software

Contact Center Software

Simple, scalable, two-way business texting. Salesmsg makes it easy for businesses to send and receive text messages.

Contact Center Software

easiware is a french Customer Relationship Management Software Publisher(CRM).Fully integrated solution for your customer relationship management :- Sales management: Contacts and Sales management- Marketing campaign management- Customer Care management- Phoning campaign managementFlexible Technology :- 100% full web technology (SaaS), no installation required on users 'computer- Fast and simple implementation of your working process- Fast and simple implementation in your IT network- Scalable solution for fast and easy implementation of new functionalities

Contact Center Software

Somos Intelsa, una empresa del sector BPO en rápido crecimiento que está revolucionando la industria con servicios innovadores y una cultura de alto desempeño que nos ha permitido, en 7 años de existencia, convertirnos en una de los mejores Contact Center y Centros de Experiencia de Usuario de Colombia. En 2018 fuimos reconocidos por la Asociación Colombiana de Contact Centers y BPO con dos premios nacionales: Mejor Operación de Tercerización de Procesos Mejor Gestión de Centros de Servicios Compartidos

Contact Center Software

At Voiso, we provide simply powerful AI-driven omnichannel contact centre software with omnichannel capabilities designed to transform the way businesses operate. Our innovative solutions enhance customer experience (CX), streamline workflows, and boost sales team performance, making us a trusted partner for companies worldwide. Key features of Voiso include: - Get up and running in under 24 hours. - Connect with customers in more than 120 countries using local numbers at competitive rates with our Local ID Dialers - Transcribe a 5 minutes call in 15 seconds in more than 10 languages with our Speech Analytics Feature - Make 4x calls per hour with our Predictive AI Dialer With Voiso, thousands of companies across the globe experience seamless operations daily, benefiting from our innovative technology and dedicated support. Join us and take your business to the next level with Voiso's AI-driven contact center solutions.

Contact Center Software

VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more. From VoIP call center software and AI predictive dialing to omnichannel text messaging, AI speech analytics, and bulk SMS messaging tools – VoiceSpin’s solutions are designed for both sales and support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions. VoiceSpin integrates with 50+ leading CRM systems and business apps, including Zoho, Salesforce, HubSpot, Pipedrive, and Zendesk, and offers custom integration options to meet your specific business needs.

Contact Center Software

At it’s heart, Novanet is a solutions company with a global reach. They provide small to large companies one of the most advanced cloud contact center solutions available. Novanet introduced the world’s first customer agent app powered by WebRTC, giving companies the flexibility to provide support from anywhere in the world. Startup or Large corporation, both have the ability to avoid hardware phones and have a worldwide workforce with remarkable savings. The company has its corporate headquarters in New York. The Research & Development is based out of the beautiful lake office in Hiranandani, Mumbai. Novanet also has regional offices across the Philippines, Singapore & San Francisco.

Contact Center Software

Developer of advanced communication platform designed to integrate with management tools. The company's platform provides a wide range of services from a core telco offering to next-generation communication features such as origination, routing and termination services for voice and SMS traffic, enabling clients to increase mobile productivity and customer engagement with readily available enterprise solutions as well as manages virtual numbers to access direct provisioning for both voice and text.

Contact Center Software

Euphoria Telecom is an innovative business telephone service that offers its customers unprecedented control and automated operational efficiencies. By removing complexities associated with traditional analogue business telephone systems, Euphoria’s proprietary cloud-based system has decreased customer telephony costs and added massive business value. The business has earned a reputation as a customer-centric business, placing the customer in the centre of its product development, operations and services. Maintaining excellent customer service is part of Euphoria’s core – it is the bloodline of the business. Established in 2010, Euphoria proudly hosts over 1000 business customers, including listed companies, large corporate businesses and SME customers. The business continues to grow at a rapid pace. Some of our customers include Net1, Alliance, Adapt IT, Romans Pizza, SA Tyres and Galaxy & Co.

Contact Center Software

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations. مقسم هو النظام الرائد لمراكز الإتصال المدعومة بالذكاء الاصطناعي بقوة اللغة العربية في منطقة الشرق الأوسط وشمال أفريقيا، مصمم لتطوير تجربة العملاء. قاد مقسم عملية تحويل المكالمات العربية الى نصوص بدقة وتقديم تقارير وبيانات متقدمة، بالإضافة الى تطوير نموذج LLM الخاص بالشركة باستغلال التقدمات الرائدة في تكنولوجيا الذكاء الاصطناعي. باستخدام مقسم، يمكن لفريق الدعم والمبيعات أتمتة المهام المتكررة، وزيادة الكفاءة، وتعزيز نمو الإيرادات عبر عدة قنوات اتصال بما في ذلك المكالمات الصوتية والواتساب وغيرها. توفر مقسم أرقام محلية في أكثر من 200 مدينة لمساعدة الشركات من التوسع في أسواق جغرافية جديدة مع المحافظة على الطابع المحلي. يمكن للشركات أيضاً ربط مقسم مع نظام إدارة علاقات العملاء المفضل لديها لتحسين إدارة البيانات وتقديم خدمة عملاء تتجاوز التوقعات.

Contact Center Software

Access4 is a technology company that delivers unified communication solutions through a trusted partner network. As a channel only provider, our partners experience seamless provisioning, automated invoicing and a flexible product suite, all backed by carrier grade services and industry leading integrations. We believe Managed Services Providers are best positioned to sell enterprise cloud voice and collaboration tools to businesses in ANZ. That's why we've developed an unrivaled partner program to accelerate every department in your business. From service delivery and management to business tools, sales enablement and learning pathways, we invest to make sure you're successful. With a strong commercial focus and automated management platform, we deliver fast and simple access into the market to over 100 partners across Australia and New Zealand.

Contact Center Software

We provide a seamlessly integrated all in one omni-channel marketing solution that enables organizations to engage in relationship marketing with their target audience, customers across complex marketing mix in an efficient and cost effective way. Our clients can communicate with their target audience via e-mail, SMS, MMS, Social Media, Push Notifications, Whatsapp, Text to Speech (IVR) or any other channels they have...We provide a boutique solution through its easy integration feature and it makes campaign management much more efficient as a "centralized"​ solution. When integrated into the organizations’ CRM systems, SmartMessage tracks actions in many different fields such as customer interaction history, salesforce automation, lead management, marketing & campaign management, service requests and complaints management, contact center automation, social media integration, customer loyalty and constantly provides feedback in these exact fields. In organizations using SmartMessage a "Customer Oriented"​ structure emerges. Depending on our clients requirements, we can provide this service as an on-premise and/or on-cloud.

Contact Center Software

Tethr operates as an AI-powered conversation intelligence platform.

Contact Center Software

Six years ago, Hoiio was founded with a mission to simplify the way we communicate. Today, we create cloud communications technology that is agile and alive to the changing needs of businesses. By simplifying complex systems into elegant applications hosted on the cloud; we want to change the way business owners and professionals set up their business communication system. Built and designed for businesses, users get to enjoy maximum flexibility and control in the shortest amount of setup time. Hoiio also provides APIs for developers who wish to build apps with telephony capabilities.

Contact Center Software

Provider of a cloud-based unified enterprise communication platform designed to redefine how enterprises conduct business. The company's platform integrates with all of the existing web applications, adding powerful communications capabilities directly into CRMs and delivers communications, team messaging and file sync and share services in a single easy to use customizable cloud service, enabling enterprises to increase productivity, enhance communications, simplify collaboration and enhance globalization efficiencies.

Contact Center Software

SQM GROUP SQM Group is a software company specializing in customer service QA management for call center agents. Our software solution helps call centers and agents improve FCR, Csat, provide great customer service, and reduce costs. We are a specialist firm for the call center industry in measuring, benchmarking, tracking, and improving FCR. At the heart of our services is SQM™ Customer Service QA Software, FCR and Csat research, best practices consulting, and awarding for FCR and Csat performance. We help call centers to improve FCR, deliver a great Csat, reduce operating costs, and improve the Net Promoter Score. Our mySQM™ Customer Service QA Software is a SaaS-based subscription platform explicitly built for call centers. Our Personalized Intelligence™ software features assist agents, supervisors, managers, and analysts in measuring and improving FCR and customer experience. HISTORY Mike Desmarais founded SQM Group in 1996. Our revenue has grown at a 12% compound annual growth rate over the last five years. SQM has 175 employees with approximately equal amounts of employees working in the Coeur d’ Alane, Idaho, and Vernon, British Columbia locations. SQM has developed (FCR) customer experience management software which has been in development for four years and has had an R&D budget that is 20% of the company’s revenue compared to a traditional professional services firm R&D budget of 6% of revenue. PRODUCTS Software – Our First Call Resolution software is specifically designed to measure and improve contact center customer experience, reduce operating costs, and deliver a great customer experience. Research – SQM offers benchmarking and tracking the voice of the customer and employee studies designed to improve FCR and provide great CX. Awarding - Our call center awards recognize top-performing call centers, leaders, supervisors, and agents for First Call Resolution, customer experience, and best practices since 2000.

Contact Center Software

AMC Technology is a services-led contact center integration company with over 30 years of hands-on expertise. We help enterprises modernize operations and solve complex communication challenges—without the need for custom builds. Our DaVinci platform serves as a flexible integration toolkit that connects diverse tech stacks, bridges premise and cloud systems, and enables AI through capabilities like real-time transcription. Paired with expert consulting, DaVinci helps streamline workflows, accelerate onboarding, and elevate the agent and customer experience. Whether you're scaling, shifting to the cloud, or embracing AI, AMC Technology delivers proven, scalable solutions that drive measurable business outcomes faster.

Contact Center Software

EdgeTier deliver high-quality analytics products and services to our clients in the areas of customer service, customer simulation, and analytics services. Customer service is changing. Customer expectations are rising. Faster response times, better service, faster time to resolution are basic expectations bundled with inbound requests. EdgeTier combine domain knowledge with specialist technical skills to deliver high-impact statistical insights, predictive models and data-driven business advice. Arthur is EdgeTier's automated agent assistant which works seamlessly with customer service agents to answer customer queries more efficiently and accurately, yet retaining a personal touch for every customer. Arthur uses cutting edge analytics, machine learning, automation, and artificial intelligence technology to generate personalised and accurate responses to every customer query. Customer contact centres using Arthur are seeing reductions in average handling times of up to 80% for inbound customer queries - get in touch with us now to see how Arthur can revolutionise your contact centre.

Contact Center Software

The only customer support platform built for B2B.

Contact Center Software

NobelBiz is the leading innovator in the Contact Center Technology industry. Based in Cheyenne, WY, NobelBiz has grown to serve Contact Centers globally providing World-Class Voice Services, Cloud Contact Center, and Omnichannel solutions. NobelBiz is the only call center-focused telecom carrier in the industry. We are dead-set on empowering call centers conversations all day, everyday. NobelBiz transforms Contact Centers into higher-performing Intelligent Contact Centers. We help take companies from isolated cost center to company-wide intelligence generator for customer service, sales, marketing, product development, and more. #contactcenters #callcenters #outsourcing #telemarketing #BPO

Contact Center Software

CallHippo is a next-generation Cloud-based Business Telephony Solution that helps you connect with your customers anywhere around the globe. It is the platform that brings communications together with business applications, intelligence, and automation and can be accessed through a mobile, tablet, computer, or laptop. CallHippo allows startups and businesses to buy instant local support numbers from over 50+ countries around the world. With our easy-to-use interface and robust backend architecture, any business can set up its call center within less than 3 minutes. CallHippo is a multiproduct business solution provider, that includes: Business Phone System - A VoIP-based Virtual Phone System that allows businesses to get international, local & toll-free numbers. COACH - Speech AI - Fully-Automated, AI-driven, speech analytical tool. Call tracking - Analyzing marketing campaigns that are generating the highest calls, conversions, and revenues. Voice Broadcasting - Enables businesses to send automated voice messages via a call to a large number of people at once. Some CallHippo features that will help your business in smooth functioning are: Power Dialer Global Connect Smart Switch SDAP - Patent Pending Technology Automatic Call Distribution IVR Advanced Analytics Call Recording and many more CallHippo can seamlessly integrate with 85+ business-critical cloud applications such as Salesforce, Hubspot, Zoho, Shopify, Active Campaign and many more for maximum productivity and end-user efficiency. What’s more? We at CallHippo are working 24/7 to bring the best solutions for you & provide a stellar customer experience. To request a demo visit our website https://callhippo.com/