Customerville Valuation and Funding History

Churn

Customerville has an annual churn rate of 10.00%

CEO/Founder

Max Israel

Customerville is the design-driven enterprise feedback management software platform trusted by companies who care about their brand. Companies put huge amounts of resources into customer feedback, but too often miss any real benefits in terms of bettering their customer experience, sales and the work lives of their employees. I founded Customervillle over a decade ago with the goal that we would make the best customer feedback platform in the world. (Some folks call this "Customer Experience Management", or "CEM" for short.) We dreamed of making giving companies feedback something their customers would enjoy doing. More importantly, we wanted it to interest and engage the front-line employees who create that customer experience each day. Today our teams based in four countries help some of the biggest brands in the world (and some of the coolest small ones!) make customer feedback become an exciting, living part of the enterprise. Customerville's web-based customer feedback platform is probably at work around you right now, in fact, doing these things for the companies with whom you do business. * Hosting great web, mobile and tablet surveys. They make giving feedback a brand building experience! * Providing exciting, beautiful customer experience dashboards that live in each level of the organization. * Helping people like you resolve things FAST when a customer experience goes wrong...but shouting it from the rooftops (internally and externally) when they go right. * Automatically e-mailing great-looking, super high-value updates to various people in your organization in various ways so that everyone knows what's going on. From location manager to board member, these people are an audience. Let's win their attention.

CEO Q&A

Is this your company? Add our badge to your website:

People Also Viewed

Qualtrics

Qualtrics is a privately held experience management company, with co-headquarters in Provo, Utah and Seattle, Washington, in the United States.|Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform|.

Zoho

Unique and powerful suite of software to run your entire business, brought to you by a company with the long term vision to transform the way you work.|Zoho offers a suite of business, collaboration, and productivity applications|.

Freshworks

Includes Freshdesk, Freshchat and other products for small businesses. Over $100m in revenues, 150k paying customers, and $250m in funding. Likely to IPO soon.

Sprinklr

Sprinklr is a unified customer experience management platform for enterprises.

Braze

Customer engagement platform

IngageApp

Xiaoshouyi develops software solutions for customer relationship, sales force, and workforce management. IngageApp provides a next-generation CRM solution by leveraging mobile social platform and big data technologies. With its SaaS and PaaS framework, the solution empowers users to engage, sell and provide services to their customers through a seamlessly integrated end-to-end process from marketing automation, sales automation, partner relationship management, to customer and field services. Founded in 2011, in 2017 IngageApp became the first Chinese CRM vendor to be named in Gartner Magic Quadrant for Sales Force Automation (SFA). More than 4,000 companies in over 20 industries use IngageApp to grow their business. Founded by Allan Shi, IngageApp is based in Beijing, China with offices across China and an R&D center in the Silicon Valley. IngageApp has raised several rounds of venture funding from leading investors like Sequoia, Tencent and Matrix Partners.