Customerville logo
Founded 2003

Customerville

2018 Revenue

$12.5M

YOY

Funding

$0.0

Overview

About Customerville

Customerville is the unique Customer Experience platform that excites customers to share feedback and inspires employees to deliver great service.

Monthly Revenue

$1.0M

Total Expenses

$1.0M

=
Net Income

$0.0

Ebidta Margin

0.00%

+
YOY Growth

=
Rule of 40

0


How did Latka collect this data?

Podcast Youtube video

Latka collected this data by interviewing Customerville CEO Max Israel on 09/18/2018

Watch the podcast


Headquarters

6042 Seaview Avenue Northwest SeattleWashingtonUnited States

Customerville Revenue vs Funding

$Funding$Revenue

Revenue

In 2018, Customerville revenue run rate hit $12.5M in revenue.

$12.5M

Funding History

Customerville has raised $0.0.

Funding DateRoundTotalValuation

Customers

Customerville has 50 customers.

Lifetime Months

120

×
Monthly ARPU

$20.8K

=
Lifetime Dollars

$2.5M


Acquisition Cost

Average Annual Price

$250.0K

$0$250.0K024681012

Churn

Customerville has an annual churn rate of 10%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-10.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

90.00%

Team

Employees

Customerville has 40 employees.

2018
DistributionQty

Other

40

Engineers

0

Quota Carrying

0

CEO/Founder

Max Israel

Customerville is the design-driven enterprise feedback management software platform trusted by companies who care about their brand. Companies put huge amounts of resources into customer feedback, but too often miss any real benefits in terms of bettering their customer experience, sales and the work lives of their employees. I founded Customervillle over a decade ago with the goal that we would make the best customer feedback platform in the world. (Some folks call this "Customer Experience Management", or "CEM" for short.) We dreamed of making giving companies feedback something their customers would enjoy doing. More importantly, we wanted it to interest and engage the front-line employees who create that customer experience each day. Today our teams based in four countries help some of the biggest brands in the world (and some of the coolest small ones!) make customer feedback become an exciting, living part of the enterprise. Customerville's web-based customer feedback platform is probably at work around you right now, in fact, doing these things for the companies with whom you do business. * Hosting great web, mobile and tablet surveys. They make giving feedback a brand building experience! * Providing exciting, beautiful customer experience dashboards that live in each level of the organization. * Helping people like you resolve things FAST when a customer experience goes wrong...but shouting it from the rooftops (internally and externally) when they go right. * Automatically e-mailing great-looking, super high-value updates to various people in your organization in various ways so that everyone knows what's going on. From location manager to board member, these people are an audience. Let's win their attention.


CEO Q&A

What's your age?

47

Favorite online tool?

Phone Camera

Favorite book?

Dubois

Favorite CEO?

No

Advice for 20 year old self

You're on the track


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Frequently Asked Questions about Customerville

When was Customerville founded?

Customerville was founded in 2003.


Who is the CEO of Customerville?

The CEO of Customerville is Max Israel


How many employees does Customerville have?

Customerville has 40 employees.

How much revenue does Customerville generate?

Customerville generates $12.5M in revenue.


How much funding does Customerville have?

Customerville has raised $0.0.


Where is Customerville headquarters?

Customerville is headquartered at 6042 Seaview Avenue Northwest SeattleWashingtonUnited States

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