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CustomerX revenue hit $300k in 2023

CustomerX valuation more than $2.5 million

CustomerX team size is 24 employees


How did Latka collect this data?

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Latka collected this data by interviewing CustomerX CEO Leonardo Superti on 06/22/2021

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CustomerX

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How CustomerX hit $300K Revenue with 100 customers in 2023.

CustomerX is a company that offers a solution for Customer Success management. Much more than after sales or support, Customer Success works directly for your company to deliver success to customers, guiding them to achieve their goals with the contracted product or service. Through Customer Success, companies around the world have been able to reduce cancellation rates, increase customer engagement, increase satisfaction and even increase sales through upsell and referrals from their portfolio customers. With CustomerX, we are able to extract crucial information that determines whether your customer's success is in fact being achieved and gives you the tools to act proactively to ensure success through a simple and objective interface., Customer Success Management Software,

Founded

2017

Founded

Revenue

$300K

2022 Revenue

YOY
-----

YOY

Funding

$440K

Funding


CustomerX Revenue

In 2022, CustomerX revenue run rate hit $300K in revenue.

  • 2021

    CustomerX hit $300K in revenue in 2021

  • 2020

    CustomerX hit $120K in revenue in 2020

  • 2017

    CustomerX launched in 2017 with $0 revenue

150.00% ▲$120K$300K

CustomerX Funding History

  • 2021 Pre Seed Round

    CustomerX raised a Pre Seed Round of $400K at a $2.5M valuation in June 2021

  • 2018 Angel Round

    CustomerX raised a Angel Round of $40K

FUNDING DATEROUNDAMOUNTVALUATION
06/22/2021 Pre Seed Round $400K $2.5M
06/01/2018 Angel Round $40K

Team

CustomerX has 24 total employees and 3 sales reps that carry a quota. They have 100 customers an engineering team of 9

2020202133▲
DISTRIBUTIONQTY
Total team size
24
Engineer
9(38%)
Sales
3(13%)
Marketing
0(0%)

CEO/Founder

Leonardo Superti

CEO and Founder at CustomerX- Customer Success Software. Passionate about Customer Success and with experience in relationship with customers for over 10 years. I was responsible for creating and structuring the Customer Success department in my most recent experience. Previously, I worked as a process and business consultant in the ERP system focused on the electronic security sector. Experience in work carried out in process consultancy, management processes, business analysis, requirements analysis and systems implementation in more than 100 companies in the industry throughout Brazil, including the leading companies in the sector. Service focused on the success of customers with the use of ERP, direct relationship with executives and managers of the portfolio of large accounts of the company. Extensive experience as a support analyst based on ITIL methodology and KPI management, change management and ease of knowledge sharing. Specialties: Soft skill, constant search for evolution in emotional intelligence, great experience in management processes, communication skills in various situations and audiences, conflict management, ITIL V3 certification, Costumer Support Specialist - HDI, Help Desk Analyst - HDI, ACP (Asus Certified Professional), MSP (Microsoft Student Partner), ERP systems, Windows Server, Active Directoty, Exchange Server.Leonardo is an expert in customer relationship management who worked in small and large companies through his career. In 2017, decided to change the side and invite some friends to build CustomerX, a SMB Brazilian Customer Success Management Platform.

Q&A

What`s your age?

33

Favorite online tool?

Trello

Favorite book?

Delivery Happiness

Favorite CEO?

Diego Gomez

Advice for 20 year old self

Work on a s


Customers

CustomerX has 100 customers.

Lifetime Months

-

x

Monthly ARPU

$250

=

Lifetime Dollar

-

Acquisition Cost

$50

Average Annual Price

$3K

$0$3K0 month payback period024681012
$0$3K0 month payback period024681012

Churn

CustomerX has an annual churn rate of 12.00%.

-100-500%50100

Gross Annual Dollar Churn

-12.00%

Annual Dollar Expansion

10.00%

Net Revenue Retention

98.00%


About CustomerX

Monthly Revenue

$25K

-

Total Expenses

$0.0

=

Net Income

$0.0

EBIDTA Margin

0.0%

+

YOY Growth

150.00%

=

Rule of 40

150


CustomerX Board of Directors

NamePosition

CustomerX Executives

NamePosition
Leonardo Superti CEO

CustomerX Employees

NamePosition
Leonardo Superti CEO

Frequently Asked Questions about CustomerX

When was CustomerX founded?

CustomerX was founded in 2017.

How much revenue does CustomerX generate?

CustomerX generates $300K in revenue.

Who is the CEO of CustomerX?

The CEO of CustomerX is Leonardo Superti.

How much funding does CustomerX have?

CustomerX raised $440K.

How many employees does CustomerX have?

CustomerX has 24 employees.

Where is CustomerX headquarters?

CustomerX is headquartered in Brazil