1
ActiveCampaign
Chicago, Illinois, United States
provider of marketing automation and customer experience automation (CXA) software
- Revenue
- $290.5M
- Customers
- 145K
- Year founded
- 2003
- Funding
- $360M
- Team size
- 865
Top 10 Experience Management Software Companies (November 2026)
As of November 2026, Latka tracks 280 experience management software companies. They have combined revenues of $2.5B and employ 14.6K people. They have raised $1.5B and serve 529.7M customers combined.
Every company below sells experience management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Experience Management Software Companies do
Experience Management Software is designed to systematically understand and improve the numerous interactions customers have with a brand, product, or service. By leveraging data from various channels, these solutions help organizations measure sentiment, satisfaction, and engagement across touchpoints, enabling businesses to deliver enhanced experiences. Typical features include feedback collection tools, analytics dashboards, and customer journey mapping capabilities, which streamline the process of transforming insights into actionable strategies. This category of software appeals primarily to roles focused on customer experience, marketing, and operations, often including customer experience managers, product managers, and marketing teams. Experience Management Software empowers these professionals to monitor and optimize the holistic customer experience, ensuring that every interaction contributes positively to brand perception and loyalty. The workflows typically involve gathering data from surveys, social media, and direct customer feedback, allowing organizations to respond proactively to insights gained.
- Companies
- 280
- Revenue
- $2.5B
- Funding
- $1.5B
- Employees
- 14.6K
Filters
Sorting: Highest -> Lowest
Top Experience Management Software Companies by revenue
Showing 10 of 280 companies ranked by annual revenue.
2
RightChoice.ai
Gurugram, India
RightChoice.ai provides listing management, reviews and reputation, enterprise solutions, and keyword tracker services. It operates as an AI-driven reputation management software for businesses.
- Revenue
- $186.8M
- Year founded
- 2023
- Team size
- 797
3
Affiniv Survey & Feedback
Bengaluru, Karnataka, India
Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and Customer Feedback in general, analyze them using AI, and uncover actionable insights for business growth. Using our product, you can create surveys, send them over multiple channels (Email, WhatsApp, Web-Embed, etc.), and then analyze the responses on our AI-powered dashboard. Brands use this feedback to improve their existing products and processes, get ideas on new launches, and convert their detractors into promoters. Affiniv is affordable, easy to use, and comes with 1:1 onboarding support. We are a bootstrapped SAAS business building a high-quality product for our global customer base with customer experience at the heart of it.
- Revenue
- $129.6M
- Year founded
- 2020
4
Ushur AI
Santa Clara, California, United States
Ushur delivers the world's first AI-powered Customer Experience Automation™ platform, purpose-built to intelligently automate customer journeys through cutting-edge technology.
- Revenue
- $120.4M
- Year founded
- 2018
- Team size
- 285
- Revenue
- $100M
- Customers
- 80K
- Year founded
- 2012
- Funding
- $93M
- Team size
- 1K
6
Orion180
Melbourne, Florida, United States
A tech-focused insurance brand using exclusive technology and real-time data to enhance the customer experience.
- Revenue
- $76.6M
- Year founded
- 2017
- Funding
- $42.3M
- Team size
- 112
- Revenue
- $74.8M
- Year founded
- 2006
- Funding
- $375M
- Team size
- 364
8
Sabio Group
London, London, United Kingdom
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
- Revenue
- $73.3M
- Year founded
- 1998
- Team size
- 666
9
Alida
Canada
Alida is a software company that provides a customer experience management (CXM) platform. Their platform enables businesses to collect, analyze, and act on customer feedback and insights, helping them to improve customer satisfaction, loyalty, and retention. Alida's CXM platform includes features such as survey creation, data analytics, and customer segmentation, which allow businesses to gather actionable insights from their customers and use that data to improve their products, services, and overall customer experience.
- Revenue
- $69.4M
- Year founded
- 2000
- Funding
- $82.4M
- Team size
- 324
10
Higher Logic
Arlington, Virginia, United States
Higher Logic stands as a leading authority in the domain of cloud-based engagement platforms, characterized by its data-driven methodology. This approach furnishes organizations with a comprehensive suite of engagement tools, encompassing both online communities and sophisticated marketing automation functionalities. From a visitor's initial website encounter to their subscription renewal and sustained engagement phases, Higher Logic equips you with the necessary tools to meticulously monitor and manage interactions at each juncture of the digital customer lifecycle. Globally, a myriad of organizations leverage Higher Logic to unify their communities, offering members a vibrant space to engage, exchange ideas, address inquiries, and maintain connectivity. The essence of everything Higher Logic undertakes—from the rich assortment of tools and features within our software, through to our services, partnerships, and advocated best practices—is aimed at propelling your organization towards success. For additional insights, we invite you to explore higherlogic.com. Engage with us on social media by following us on Facebook at facebook.com/higherlogic and on Twitter at twitter.com/higherlogic.
- Revenue
- $68.3M
- Year founded
- 2007
- Team size
- 360
Frequently asked questions about Experience Management Software Companies
How many experience management software companies are there?
Latka tracks 280 experience management software companies with reported revenue. Together they generate $2.5B in annual revenue and employ 14.6K people.
Which experience management software company is the largest?
ActiveCampaign is the largest, with $290.5M in annual revenue, founded in 2003.
How much revenue does a typical experience management software company make?
The average experience management software company in this list makes $9M a year, across 280 companies with reported revenue. They serve 529.7M customers combined.
Who are the leading Experience Management software vendors?
Ranked by annual revenue, the leaders are ActiveCampaign, RightChoice.ai, Affiniv Survey & Feedback, Ushur AI and Birdeye.
How much funding have experience management software companies raised?
The 280 experience management software companies tracked here have raised $1.5B in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- The software must enable the collection and analysis of customer feedback and sentiment. - It should provide tools for mapping and optimizing customer journeys across multiple channels. - The solution must facilitate real-time analytics and reporting for informed decision-making. - It must support user-friendly interfaces for non-technical users to engage with the insights. - Not just a data collection tool; it must also offer actionable insights and recommendations based on analytics. - The software should integrate with other CRM and marketing systems to provide a comprehensive view of customer interactions.