Founder Interview Video
How Freshworks Hit $100M ARR and 150,000 Business Customers in 2018 (Interview with Executive Chairman & Founder Girish Mathrubootham)
Chapters
- 0:00Introduction and Freshworks Product Suite Overview
- 0:28Founding Story and the Broken TV Incident
- 2:02Product Launch Order: Freshdesk to Freshchat
- 2:58Cohort Analysis and Cross-Product Expansion
- 5:16SMB vs. Enterprise Revenue Split and Pricing
- 6:01Funding History and Venture Path Decision
- 8:44$100M ARR and $1.5B Valuation Announcement
- 9:15IPO Plans and India Product Company Ambition
- 11:06Churn Metrics and Net Negative Revenue Churn
- 13:27Customer Acquisition: SEO, SEM, and Freemium
- 14:55Team Size and Global Office Locations
- 15:34CAC, LTV, and Payback Period
- 16:50Growth Rate and New Customer vs. Expansion Mix
- 17:14Famous Five: Books, CEOs, Tools, and Personal Life
- 19:58Closing Summary