Freshworks logo
Founded 2010

Freshworks

2020 Revenue

$200.0M

YOY

Funding

$439.6M

How Freshworks hit $200.0M in Revenue with 150K Customers in 2020.

About Freshworks

Includes Freshdesk, Freshchat and other products for small businesses. Over $100m in revenues, 150k paying customers, and $250m in funding. Likely to IPO soon.

Monthly Revenue

$16.7M

$8.3M (0.00%)
Total Expenses

$16.7M

=
Net Income

-$1.0

Ebidta Margin

0.00%

+
YOY Growth

=
Rule of 40

0


How did Latka collect this data?

Podcast Youtube video

Latka collected this data by interviewing Freshworks CEO Girish Mathrubootham on 12/01/2020

Watch the podcast


Headquarters

1250 Bayhill Drive San BrunoCaliforniaIndia
$Funding$Revenue

Freshworks Revenue

In 2020, Freshworks revenue run rate hit $200.0M in revenue.

100.00%▲$100.0M$200.0M

Freshworks Valuation and Funding History

Freshworks has raised a total of $439.6M.

Why are so many SaaS founders taking money from Founderpath.com instead of VC's?
Funding DateRoundAmountTotalValuation
12/16/2019$250.0M
07/25/2018$66.0M
11/03/2016$29.5M
04/07/2015$50.0M
06/09/2014$31.0M
11/14/2013$7.0M
04/16/2012$5.0M
10/26/2011$1.1M

Customers

Freshworks has 150K customers.

Lifetime Months

50

×
Monthly ARPU

$56.0

=
Lifetime Dollars

$2.8K


Acquisition Cost

Average Annual Price

$672.0

$0$672.0024681012

Churn

Freshworks has an annual churn rate of 24.00%

Churn vs Expansion

-100-500%50100
Gross Annual Dollar Churn

-24.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

76.00%

Team

Employees

Freshworks has 3,630 employees. They have 761 sales reps that carry a quota, an engineering team of 1090 and a marketing team of 212.

201820192020101.00%▲9.00%▲
DistributionQty

Total Team Size

3630

Engineers

1090 (30%)

Sales

761 (21%)

Marketing

212 (6%)

CEO/Founder

Girish Mathrubootham

My name is Girish Mathrubootham and I am the Founder and CEO of Freshworks (previously known as Freshdesk). I am 36 years old, married and live with my wife and two boys in Chennai, India. This is the story of how I quit my comfortable job and launched my own startup. Hope you like it.


CEO Q&A

What's your age?

43

Favorite online tool?

Zoom

Favorite book?

Execution

Favorite CEO?

Jeff Bezos

Advice for 20 year old self

Start sooner


Is this your company? Add our badge to your website:

Freshworks Board of Directors

NamePosition
Sameer GandhiBoard of Director
Gene FrantzBoard of Director
Johanna FlowerBoard of Director
Randy Gottfried GottfriedBoard of Director
Mohit BhatnagarBoard of Director
Barry Padgett PadgettBoard of Director

Freshworks Executives

NamePosition
Pradeep RathinamChief Customer Officer
Tyler SloatChief Financial Officer
Suman GopalanChief HR Officer
Prasad RamakrishnanChief Information Officer & Chief Information Security Officer at Freshworks
Prakash RamamurthyChief Product Officer
Jose MoralesChief Revenue Officer
Girish MathruboothamFounder & Chief Executive Officer
Shan KrishnasamyFounder & Chief Technology Officer

Freshworks Employees

NamePosition
Sidharth MalikChairman, Freshworks India
STS PrasadSenior Vice President Engineering at Freshworks
Henock GessesseVice President and General Counsel

Frequently Asked Questions about Freshworks

When was Freshworks founded?

Freshworks was founded in 2010.


Who is the CEO of Freshworks?

The CEO of Freshworks is Girish Mathrubootham


How many employees does Freshworks have?

Freshworks has 3,630 employees.

How much revenue does Freshworks generate?

Freshworks generates $200.0M in revenue.


How much funding does Freshworks have?

Freshworks has raised $439.6M.


Where is Freshworks headquarters?

Freshworks is headquartered at 1250 Bayhill Drive San BrunoCaliforniaIndia

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