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Freshworks revenue hit $337.8 million in 2023

Freshworks generates revenue from 50000 customers


How did Latka collect this data?

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Latka collected this data by interviewing Freshworks CEO Girish Mathrubootham on 10/26/2011

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Freshworks

2950 S Delaware St, Suite 201, San Mateo, California, 94066, United States

How Freshworks hit $337.8M revenue and 50K customers in 2023.

Freshworks Inc. is a software company that offers cloud-based customer engagement solutions to businesses of all sizes. The company's suite of products includes a customer support helpdesk, a CRM, marketing automation software, chat software, and IT service desk software, among others. Freshworks aims to provide a unified platform for businesses to manage customer interactions across multiple channels and departments, enabling them to deliver a seamless customer experience. As of my knowledge cutoff in September 2021, Freshworks was headquartered in San Mateo, California, USA, with offices and customers worldwide. The company had been recognized for its innovative approach to customer engagement and had won several awards for its products and services.

Founded

2010

Founded

Revenue

$337.8M

2023 Revenue

YOY
-----

YOY

Funding

$1.5B

Funding


Freshworks Revenue

In 2023, Freshworks revenue run rate hit $337.8M in revenue.

  • 2021

    Freshworks hit $337.8M in revenue in 2021

  • 2020

    Freshworks hit $249.7M in revenue in 2020

  • 2010

    Freshworks launched in 2010 with $0 revenue

35.00% ▲$249.7M$337.8M

Freshworks Funding History

  • 2021

    Freshworks raised a of $1B at a $9.1B valuation in September 2021

  • 2020 Secondary Market

    Freshworks raised a Secondary Market of $85M

  • 2019 Series H

    Freshworks raised a Series H of $150M at a $3.4B valuation in November 2019

  • 2018 Series G

    Freshworks raised a Series G of $100M at a $1.4B valuation in July 2018

  • 2016 Series F

    Freshworks raised a Series F of $55M at a $645M valuation in November 2016

  • 2015 Series A

    Freshworks raised a Series A of $50M at a $450M valuation in April 2015

  • 2014 Series D

    Freshworks raised a Series D of $31M

  • 2013 Series C

    Freshworks raised a Series C of $7M

  • 2012 Series B

    Freshworks raised a Series B of $5M

  • 2011 Series A

    Freshworks raised a Series A of $1.1M

FUNDING DATEROUNDAMOUNTVALUATION
09/22/2021 $1B $9.1B
01/01/2020 Secondary Market $85M
11/04/2019 Series H $150M $3.4B
07/21/2018 Series G $100M $1.4B
11/01/2016 Series F $55M $645M
04/20/2015 Series A $50M $450M
06/09/2014 Series D $31M
11/14/2013 Series C $7M
04/16/2012 Series B $5M
10/26/2011 Series A $1.1M

Team

Freshworks has 7114 total employees and 974 sales reps that carry a quota. They have 50000 customers an engineering team of 1359 and a marketing team of 278

20202021202347▲48▲
DISTRIBUTIONQTY
Total team size
7114
Engineer
1359(19%)
Sales
974(14%)
Marketing
278(4%)

CEO/Founder

Girish Mathrubootham

My name is Girish Mathrubootham and I am the Founder and CEO of Freshworks (previously known as Freshdesk). I am 36 years old, married and live with my wife and two boys in Chennai, India. This is the story of how I quit my comfortable job and launched my own startup. Hope you like it.

Q&A

What`s your age?

43

Favorite online tool?

Zoom

Favorite book?

Execution

Favorite CEO?

Jeff Bezos

Advice for 20 year old self

Start sooner


Customers

Freshworks has 50K customers.

Lifetime Months

-

x

Monthly ARPU

-

=

Lifetime Dollar

-

Acquisition Cost

-

Average Annual Price

-

$0024681012
$0024681012

Churn

Freshworks has an annual churn rate of 0.00%.

-100-500%50100

Gross Annual Dollar Churn

-0.00%

Annual Dollar Expansion

0.00%

Net Revenue Retention

118.00%


$ Funding$ Revenue

Freshworks Board of Directors

NamePositionWorking EmailPersonal Email
Gene FrantzBoard of Directorgfrantz@capitalg.com-
Randy GottfriedBoard Member--
Dennis WoodsideBoard Memberdennis.woodside@freshworks.comdennis.woodside@gmail.com
Johanna FlowerBoard of Directorjohanna.flower@freshworks.com-
Randy Gottfried GottfriedBoard of Directorrandy@sumologic.com-
Barry PadgettBoard Memberbarry.padgett@amperity.com-
Girish MathruboothamBoard Membergirish.mathrubootham@freshworks.com-
Johanna FlowerBoard Memberjohanna.flower@crowdstrike.comjohannaflower@me.com
Jennifer TaylorBoard Member--
Zachary NelsonBoard Member--
Sameer GandhiBoard of Directorsgandhi@accel.com-
Barry Padgett PadgettBoard of Director--
Roxanne AustinBoard Member--
Sameer GandhiBoard Member--
Mohit BhatnagarBoard of Directormohit.bhatnagar@sequoiacap.com-

Freshworks Executives

NamePositionWorking EmailPersonal Email
Pradeep Rathinam Chief Customer Officerpradeep.rathinam@freshworks.com-
Prasad Ramakrishnan Chief Information Officer & Chief Information Security Officer at Freshworksprasad.ramakrishnan@freshworks.com-
Prakash Ramamurthy Chief Product Officerprakash.ramamurthy@freshworks.com-
Jose Morales Chief Revenue Officerjose.morales@freshworks.com-
Shan Krishnasamy Founder & Chief Technology Officershan.krishnasamy@freshworks.com-
Tyler Sloat Chief Financial Officertyler.sloat@freshworks.com-
Suman Gopalan Chief HR Officersuman.gopalan@freshworks.com-
Girish Mathrubootham Founder & Chief Executive Officergirish.mathrubootham@freshworks.com-
Girish Mathrubootham CEOgirish@freshworks.com-

Freshworks Employees

NamePositionWorking EmailPersonal Email
Gene Frantz Board of Directorgfrantz@capitalg.com-
Randy Gottfried Board Member--
Dennis Woodside Board Memberdennis.woodside@freshworks.comdennis.woodside@gmail.com
Johanna Flower Board of Directorjohanna.flower@freshworks.com-
Randy Gottfried Gottfried Board of Directorrandy@sumologic.com-
Barry Padgett Board Memberbarry.padgett@amperity.com-
Pradeep Rathinam Chief Customer Officerpradeep.rathinam@freshworks.com-
Girish Mathrubootham Board Membergirish.mathrubootham@freshworks.com-
STS Prasad Senior Vice President Engineering at Freshworks--
Johanna Flower Board Memberjohanna.flower@crowdstrike.comjohannaflower@me.com
Jennifer Taylor Board Member--
Zachary Nelson Board Member--
Prasad Ramakrishnan Chief Information Officer & Chief Information Security Officer at Freshworksprasad.ramakrishnan@freshworks.com-
Prakash Ramamurthy Chief Product Officerprakash.ramamurthy@freshworks.com-
Henock Gessesse Vice President and General Counselhenock.gessesse@freshworks.com-
Jose Morales Chief Revenue Officerjose.morales@freshworks.com-
Shan Krishnasamy Founder & Chief Technology Officershan.krishnasamy@freshworks.com-
Tyler Sloat Chief Financial Officertyler.sloat@freshworks.com-
Sameer Gandhi Board of Directorsgandhi@accel.com-
Suman Gopalan Chief HR Officersuman.gopalan@freshworks.com-
Sidharth Malik ChairmanFreshworks Indiasidharth.malik@freshworks.com-
Barry Padgett Padgett Board of Director--
Girish Mathrubootham Founder & Chief Executive Officergirish.mathrubootham@freshworks.com-
Roxanne Austin Board Member--
Sameer Gandhi Board Member--
Mohit Bhatnagar Board of Directormohit.bhatnagar@sequoiacap.com-
Girish Mathrubootham CEOgirish@freshworks.com-

Frequently Asked Questions about Freshworks

When was Freshworks founded?

Freshworks was founded in 2010.

How much revenue does Freshworks generate?

Freshworks generates $337.8M in revenue.

Who is the CEO of Freshworks?

The CEO of Freshworks is Girish Mathrubootham.

How much funding does Freshworks have?

Freshworks raised $1.5B.

How many employees does Freshworks have?

Freshworks has 7114 employees.

Where is Freshworks headquarters?

Freshworks is headquartered in United States


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