How did Latka collect this data?
Latka collected this data by interviewing Freshworks CEO Girish Mathrubootham on 10/26/2011
Watch the podcastFreshworks
2950 S Delaware St, Suite 201, San Mateo, California, 94066, United States
Freshworks Inc. is a software company that offers cloud-based customer engagement solutions to businesses of all sizes. The company's suite of products includes a customer support helpdesk, a CRM, marketing automation software, chat software, and IT service desk software, among others. Freshworks aims to provide a unified platform for businesses to manage customer interactions across multiple channels and departments, enabling them to deliver a seamless customer experience. As of my knowledge cutoff in September 2021, Freshworks was headquartered in San Mateo, California, USA, with offices and customers worldwide. The company had been recognized for its innovative approach to customer engagement and had won several awards for its products and services.
2010
Founded
$337.8M
2023 Revenue
YOY
$1.5B
Funding
Freshworks Revenue
In 2023, Freshworks revenue run rate hit $337.8M in revenue.
2021
Freshworks hit $337.8M in revenue in 2021
2020
Freshworks hit $249.7M in revenue in 2020
2010
Freshworks launched in 2010 with $0 revenue
Freshworks Funding History
2021
Freshworks raised a of $1B at a $9.1B valuation in September 2021
2020 Secondary Market
Freshworks raised a Secondary Market of $85M
2019 Series H
Freshworks raised a Series H of $150M at a $3.4B valuation in November 2019
2018 Series G
Freshworks raised a Series G of $100M at a $1.4B valuation in July 2018
2016 Series F
Freshworks raised a Series F of $55M at a $645M valuation in November 2016
2015 Series A
Freshworks raised a Series A of $50M at a $450M valuation in April 2015
2014 Series D
Freshworks raised a Series D of $31M
2013 Series C
Freshworks raised a Series C of $7M
2012 Series B
Freshworks raised a Series B of $5M
2011 Series A
Freshworks raised a Series A of $1.1M
FUNDING DATE | ROUND | AMOUNT | VALUATION |
---|---|---|---|
09/22/2021 | $1B | $9.1B | |
01/01/2020 | Secondary Market | $85M | |
11/04/2019 | Series H | $150M | $3.4B |
07/21/2018 | Series G | $100M | $1.4B |
11/01/2016 | Series F | $55M | $645M |
04/20/2015 | Series A | $50M | $450M |
06/09/2014 | Series D | $31M | |
11/14/2013 | Series C | $7M | |
04/16/2012 | Series B | $5M | |
10/26/2011 | Series A | $1.1M |
Team
Freshworks has 7114 total employees and 974 sales reps that carry a quota. They have 50000 customers an engineering team of 1359 and a marketing team of 278
DISTRIBUTION | QTY |
---|---|
Total team size | 7114 |
Engineer | 1359(19%) |
Sales | 974(14%) |
Marketing | 278(4%) |
CEO/Founder
My name is Girish Mathrubootham and I am the Founder and CEO of Freshworks (previously known as Freshdesk). I am 36 years old, married and live with my wife and two boys in Chennai, India. This is the story of how I quit my comfortable job and launched my own startup. Hope you like it.
What`s your age?
43
Favorite online tool?
Zoom
Favorite book?
Execution
Favorite CEO?
Jeff Bezos
Advice for 20 year old self
Start sooner
Customers
Freshworks has 50K customers.
Lifetime Months
-
x
Monthly ARPU
-
=
Lifetime Dollar
-
Acquisition Cost
-
Average Annual Price
-
Churn
Freshworks has an annual churn rate of 0.00%.
Gross Annual Dollar Churn
-0.00%
Annual Dollar Expansion
0.00%
Net Revenue Retention
118.00%
Freshworks Board of Directors
Name | Position | Working Email | Personal Email |
---|---|---|---|
Gene Frantz | Board of Director | gfrantz@capitalg.com | - |
Randy Gottfried | Board Member | - | - |
Dennis Woodside | Board Member | dennis.woodside@freshworks.com | dennis.woodside@gmail.com |
Johanna Flower | Board of Director | johanna.flower@freshworks.com | - |
Randy Gottfried Gottfried | Board of Director | randy@sumologic.com | - |
Barry Padgett | Board Member | barry.padgett@amperity.com | - |
Girish Mathrubootham | Board Member | girish.mathrubootham@freshworks.com | - |
Johanna Flower | Board Member | johanna.flower@crowdstrike.com | johannaflower@me.com |
Jennifer Taylor | Board Member | - | - |
Zachary Nelson | Board Member | - | - |
Sameer Gandhi | Board of Director | sgandhi@accel.com | - |
Barry Padgett Padgett | Board of Director | - | - |
Roxanne Austin | Board Member | - | - |
Sameer Gandhi | Board Member | - | - |
Mohit Bhatnagar | Board of Director | mohit.bhatnagar@sequoiacap.com | - |
Freshworks Executives
Name | Position | Working Email | Personal Email |
---|---|---|---|
Pradeep Rathinam | Chief Customer Officer | pradeep.rathinam@freshworks.com | - |
Prasad Ramakrishnan | Chief Information Officer & Chief Information Security Officer at Freshworks | prasad.ramakrishnan@freshworks.com | - |
Prakash Ramamurthy | Chief Product Officer | prakash.ramamurthy@freshworks.com | - |
Jose Morales | Chief Revenue Officer | jose.morales@freshworks.com | - |
Shan Krishnasamy | Founder & Chief Technology Officer | shan.krishnasamy@freshworks.com | - |
Tyler Sloat | Chief Financial Officer | tyler.sloat@freshworks.com | - |
Suman Gopalan | Chief HR Officer | suman.gopalan@freshworks.com | - |
Girish Mathrubootham | Founder & Chief Executive Officer | girish.mathrubootham@freshworks.com | - |
Girish Mathrubootham | CEO | girish@freshworks.com | - |
Freshworks Employees
Name | Position | Working Email | Personal Email |
---|---|---|---|
Gene Frantz | Board of Director | gfrantz@capitalg.com | - |
Randy Gottfried | Board Member | - | - |
Dennis Woodside | Board Member | dennis.woodside@freshworks.com | dennis.woodside@gmail.com |
Johanna Flower | Board of Director | johanna.flower@freshworks.com | - |
Randy Gottfried Gottfried | Board of Director | randy@sumologic.com | - |
Barry Padgett | Board Member | barry.padgett@amperity.com | - |
Pradeep Rathinam | Chief Customer Officer | pradeep.rathinam@freshworks.com | - |
Girish Mathrubootham | Board Member | girish.mathrubootham@freshworks.com | - |
STS Prasad | Senior Vice President Engineering at Freshworks | - | - |
Johanna Flower | Board Member | johanna.flower@crowdstrike.com | johannaflower@me.com |
Jennifer Taylor | Board Member | - | - |
Zachary Nelson | Board Member | - | - |
Prasad Ramakrishnan | Chief Information Officer & Chief Information Security Officer at Freshworks | prasad.ramakrishnan@freshworks.com | - |
Prakash Ramamurthy | Chief Product Officer | prakash.ramamurthy@freshworks.com | - |
Henock Gessesse | Vice President and General Counsel | henock.gessesse@freshworks.com | - |
Jose Morales | Chief Revenue Officer | jose.morales@freshworks.com | - |
Shan Krishnasamy | Founder & Chief Technology Officer | shan.krishnasamy@freshworks.com | - |
Tyler Sloat | Chief Financial Officer | tyler.sloat@freshworks.com | - |
Sameer Gandhi | Board of Director | sgandhi@accel.com | - |
Suman Gopalan | Chief HR Officer | suman.gopalan@freshworks.com | - |
Sidharth Malik | ChairmanFreshworks India | sidharth.malik@freshworks.com | - |
Barry Padgett Padgett | Board of Director | - | - |
Girish Mathrubootham | Founder & Chief Executive Officer | girish.mathrubootham@freshworks.com | - |
Roxanne Austin | Board Member | - | - |
Sameer Gandhi | Board Member | - | - |
Mohit Bhatnagar | Board of Director | mohit.bhatnagar@sequoiacap.com | - |
Girish Mathrubootham | CEO | girish@freshworks.com | - |
Frequently Asked Questions about Freshworks
When was Freshworks founded?
Freshworks was founded in 2010.
How much revenue does Freshworks generate?
Freshworks generates $337.8M in revenue.
Who is the CEO of Freshworks?
The CEO of Freshworks is Girish Mathrubootham.
How much funding does Freshworks have?
Freshworks raised $1.5B.
How many employees does Freshworks have?
Freshworks has 7114 employees.
Where is Freshworks headquarters?
Freshworks is headquartered in United States
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