How Freshworks hit $337.8M revenue and 50K customers in 2023.
Freshworks Inc. is a software company that offers cloud-based customer engagement solutions to businesses of all sizes. The company's suite of products includes a customer support helpdesk, a CRM, marketing automation software, chat software, and IT service desk software, among others. Freshworks aims to provide a unified platform for businesses to manage customer interactions across multiple channels and departments, enabling them to deliver a seamless customer experience. As of my knowledge cutoff in September 2021, Freshworks was headquartered in San Mateo, California, USA, with offices and customers worldwide. The company had been recognized for its innovative approach to customer engagement and had won several awards for its products and services.
In 2023, Freshworks revenue run rate hit $337.8M in revenue.
Freshworks hit $337.8M in revenue in 2021
Freshworks hit $249.7M in revenue in 2020
Freshworks launched in 2010 with $0 revenue
Freshworks Funding History
Freshworks raised a of $1B at a $9.1B valuation in September 2021
2020 Secondary Market
Freshworks raised a Secondary Market of $85M
2019 Series H
Freshworks raised a Series H of $150M at a $3.4B valuation in November 2019
2018 Series G
Freshworks raised a Series G of $100M at a $1.4B valuation in July 2018
2016 Series F
Freshworks raised a Series F of $55M at a $645M valuation in November 2016
2015 Series A
Freshworks raised a Series A of $50M at a $450M valuation in April 2015
2014 Series D
Freshworks raised a Series D of $31M
2013 Series C
Freshworks raised a Series C of $7M
2012 Series B
Freshworks raised a Series B of $5M
2011 Series A
Freshworks raised a Series A of $1.1M
Freshworks has 7114 total employees and 974 sales reps that carry a quota. They have 50000 customers an engineering team of 1359 and a marketing team of 278
Total team size
My name is Girish Mathrubootham and I am the Founder and CEO of Freshworks (previously known as Freshdesk). I am 36 years old, married and live with my wife and two boys in Chennai, India. This is the story of how I quit my comfortable job and launched my own startup. Hope you like it.