As of August 2026, Latka tracks 2 complaint management software companies with $5M–$10M in annual revenue. They have combined revenues of $10.8M and employ 72 people. They have raised $2.3M.
Every company below sells complaint management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Complaint management software is a specialized solution designed to help organizations effectively capture, track, and manage customer complaints and issues. The primary use cases include providing a systematic approach to receiving complaints, documenting them, and ensuring timely responses and resolutions. This type of software often includes features such as data capture, workflow automation, reporting, and analytics, which facilitate the entire complaints lifecycle from initial receipt to final resolution. Organizations leverage complaint management software to enhance customer service and improve operational efficiencies. Typical buyer personas include customer service managers, quality assurance teams, and compliance officers who are responsible for ensuring that customer feedback is effectively addressed. By centralizing complaint data, these systems not only help resolve immediate issues but also provide insights that can lead to improvements in products and services, fostering better customer relationships.
Sorting: Highest -> Lowest
Showing 2 of 2 companies ranked by annual revenue.
Ghent, Flemish Region, Belgium
Zero Friction helps heat suppliers, building managers and service providers do customer care and billing. We developed an easy to implement software platform that supports you to interact more transparently with your customers and gives you advanced insights.
Montreal, Quebec, Canada
Removing friction from collections by offering the most customer-centric software-as-a-service to world-class companies.
Latka tracks 2 complaint management software companies with $5M–$10M in annual revenue. Together they generate $10.8M in annual revenue and employ 72 people.
Zero Friction is the largest, with $5.8M in annual revenue, founded in 2018.
The average complaint management software company in this list makes $5.4M a year, across 2 companies with reported revenue.
Ranked by annual revenue, the leaders are Zero Friction and Lexop.
The 2 complaint management software companies with $5M–$10M in annual revenue tracked here have raised $2.3M in disclosed funding between them.
- The software must provide mechanisms for capturing and documenting customer complaints. - It should facilitate the workflow from complaint receipt to resolution. - The system must include reporting and analytics functionalities to analyze complaint data. - It should enable communication and collaboration among team members handling complaints. - The software is not just for logging complaints; it must also support investigation and resolution processes.
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