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Top 1 Complaint Management Software Companies $100M+ Revenue (August 2026)

As of August 2026, Latka tracks 1 complaint management software companies with $100M+ in annual revenue. They have combined revenues of $100M and employ 245 people. They have raised $240M.

Every company below sells complaint management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Complaint Management Software Companies do

Complaint management software is a specialized solution designed to help organizations effectively capture, track, and manage customer complaints and issues. The primary use cases include providing a systematic approach to receiving complaints, documenting them, and ensuring timely responses and resolutions. This type of software often includes features such as data capture, workflow automation, reporting, and analytics, which facilitate the entire complaints lifecycle from initial receipt to final resolution. Organizations leverage complaint management software to enhance customer service and improve operational efficiencies. Typical buyer personas include customer service managers, quality assurance teams, and compliance officers who are responsible for ensuring that customer feedback is effectively addressed. By centralizing complaint data, these systems not only help resolve immediate issues but also provide insights that can lead to improvements in products and services, fostering better customer relationships.

Companies
1
Revenue
$100M
Funding
$240M
Employees
245

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Top Complaint Management Software Companies $100M+ Revenue

Showing 1 of 1 companies ranked by annual revenue.

1Route.com logo
Route.com

Lehi, Utah, United States

Route is the leader in the post-purchase experience. From delivery to re-discovery, Route protects brands and their customers with licensed shipping insurance, fast issue resolution, package tracking, carbon-neutral shipping, and remarketing. Route helps brands control for the unexpected and transform even negative experiences into opportunities to drive loyalty. Since launching in 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect nearly 150 million orders. Route seamlessly integrates with leading ecommerce platforms, including Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, and WooCommerce, and also provides custom API integrations for enterprise merchants. See for yourself: route.com/demo

Revenue
$100M
Year founded
2019
Funding
$240M
Team size
245

Frequently asked questions about Complaint Management Software Companies $100M+ Revenue

How many complaint management software companies with $100M+ in annual revenue are there?

Latka tracks 1 complaint management software companies with $100M+ in annual revenue. Together they generate $100M in annual revenue and employ 245 people.

Which complaint management software company with $100M+ in annual revenue is the largest?

Route.com is the largest, with $100M in annual revenue, founded in 2019.

How much revenue does a typical complaint management software company with $100M+ in annual revenue make?

The average complaint management software company in this list makes $100M a year, across 1 companies with reported revenue.

Who are the leading Complaint Management software vendors with $100M+ in annual revenue?

Ranked by annual revenue, the leaders are Route.com.

How much funding have complaint management software companies with $100M+ in annual revenue raised?

The 1 complaint management software companies with $100M+ in annual revenue tracked here have raised $240M in disclosed funding between them.

Related Customer Service Software categories

All Customer Service Software SaaS categoriesEvery category we track inside Customer Service Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Complaint Management to everything else.

Inclusion Criteria

- The software must provide mechanisms for capturing and documenting customer complaints. - It should facilitate the workflow from complaint receipt to resolution. - The system must include reporting and analytics functionalities to analyze complaint data. - It should enable communication and collaboration among team members handling complaints. - The software is not just for logging complaints; it must also support investigation and resolution processes.