Top 35 Complaint Management Software SaaS Companies in May 2026

Lehi, Utah, United States

Route is the leader in the post-purchase experience. From delivery to re-discovery, Route protects brands and their customers with licensed shipping insurance, fast issue resolution, package tracking, carbon-neutral shipping, and remarketing. Route helps brands control for the unexpected and transform even negative experiences into opportunities to drive loyalty. Since launching in 2019, Route has built an ecommerce network of 13,000 brands and 3+ million active app users, and customers have chosen to protect nearly 150 million orders. Route seamlessly integrates with leading ecommerce platforms, including Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, and WooCommerce, and also provides custom API integrations for enterprise merchants. See for yourself: route.com/demo

Ojai, California, United States

Send compliant customer communications to members, from creation to delivery to multiple delivery channels, with a subscription based 100% Cloud Solution-Tango+

Draper, Utah, United States

Redo Tech is a technology company focused on supporting e-commerce brands, providing a platform for managing orders, returns, marketing campaigns, customer support, and more. They develop a free return automation application for brand owners, turning refunds into exchanges or store credit.

Ghent, Flemish Region, Belgium

Zero Friction helps heat suppliers, building managers and service providers do customer care and billing. We developed an easy to implement software platform that supports you to interact more transparently with your customers and gives you advanced insights.

Montreal, Quebec, Canada

Removing friction from collections by offering the most customer-centric software-as-a-service to world-class companies.

Virginia Beach, Virginia, United States

For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s. Speak with an expert today. https://www.issuetrak.com/speak-with-an-expert/

San Francisco, California, United States

Modern B2B Collection (Respectfully with AI)

Turku, Finland

Get rid of bad customer experience

San Francisco, California, United States

ChikPea is the only 100% Force.com Native complete solution-in-a-box for Salesforce. Available on Salesforce appexchange, this uniquely designed end-to-end solution was modeled for the telecom industry but provides distinguishing features applicable to all markets, such as highly complex billing capabilities, pricing models, bundling, trouble-ticketing, location management and hierarchical summary invoicing. Founded in 2006, ChikPea's solution suite streamlines front to back office management. The out-of-the-box functionality resolves the challenges arising from the transition from legacy homegrown solutions. ChikPea is designed to make a complex quoting, pricing, or process model change simple, optimizing your return on investment from your Salesforce decision.

Seattle, Washington, United States

Spiral scans customer support data like emails and online chats and detects emerging problems before they blow up.