As of November 2026, Latka tracks 27 complaint management software companies. They have combined revenues of $47.8M and employ 396 people. They have raised $14M and serve 3.6K customers combined.
Every company below sells complaint management software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Complaint management software is a specialized solution designed to help organizations effectively capture, track, and manage customer complaints and issues. The primary use cases include providing a systematic approach to receiving complaints, documenting them, and ensuring timely responses and resolutions. This type of software often includes features such as data capture, workflow automation, reporting, and analytics, which facilitate the entire complaints lifecycle from initial receipt to final resolution. Organizations leverage complaint management software to enhance customer service and improve operational efficiencies. Typical buyer personas include customer service managers, quality assurance teams, and compliance officers who are responsible for ensuring that customer feedback is effectively addressed. By centralizing complaint data, these systems not only help resolve immediate issues but also provide insights that can lead to improvements in products and services, fostering better customer relationships.
Sorting: Highest -> Lowest
Showing 10 of 27 companies ranked by annual revenue.
Ghent, Flemish Region, Belgium
Zero Friction helps heat suppliers, building managers and service providers do customer care and billing. We developed an easy to implement software platform that supports you to interact more transparently with your customers and gives you advanced insights.
Montreal, Quebec, Canada
Removing friction from collections by offering the most customer-centric software-as-a-service to world-class companies.
Virginia Beach, Virginia, United States
For nearly 30 years, Issuetrak’s mission has been to work hard for our customers and deliver innovative issue-tracking software and support that is affordable and easy to use. As a result, our customer satisfaction score averages between 96-98%. Issuetrak is completely U.S.-based in Norfolk, Virginia while serving clients around the world and in nearly every industry. Whether your issues are referred to as tickets, requests, complaints, or bugs, Issuetrak’s configurable, integrated software ensures that you won’t miss anything. When you choose Issuetrak, we’ll be with you every step of the way to fully customize a site that addresses your needs and no one else’s. Speak with an expert today. https://www.issuetrak.com/speak-with-an-expert/
San Francisco, California, United States
ChikPea is the only 100% Force.com Native complete solution-in-a-box for Salesforce. Available on Salesforce appexchange, this uniquely designed end-to-end solution was modeled for the telecom industry but provides distinguishing features applicable to all markets, such as highly complex billing capabilities, pricing models, bundling, trouble-ticketing, location management and hierarchical summary invoicing. Founded in 2006, ChikPea's solution suite streamlines front to back office management. The out-of-the-box functionality resolves the challenges arising from the transition from legacy homegrown solutions. ChikPea is designed to make a complex quoting, pricing, or process model change simple, optimizing your return on investment from your Salesforce decision.
Seattle, Washington, United States
Spiral scans customer support data like emails and online chats and detects emerging problems before they blow up.
Philadelphia, Pennsylvania, United States
ReturnLogic helps D2C brands give their customers an easy returns process while automating workflows for their customer service and warehouse teams.
India
FieldWeb: Transforming field service operations. An all-in-one FSM solution for efficient work scheduling, inventory, accounts, leads, customer complaints, AMC, and customer management. Unleash productivity today!
Oslo, Oslo, Norway
Cloud Insurance is an all-in-one SaaS solution for the insurance industry with a user base in over 20 countries on 5 continents. We feature all the aspects of your daily work as an insurance provider. Reduce time on managing policies, claims, distribution, financials, and reports. All in one flexible and user-friendly solution. We offer extensive and seamless backend and frontend functionality, customer portals, and much more! Our mission is to give you a robust insurance infrastructure for business growth and innovation. We are located at the magnificent House of Seafaring in Oslo, Norway, right in the middle of the city center. Head to www.cloudinsurance.io for more information.
Los Angeles, California, United States
Anonymous customer feedback. Customers share feedback with a simple text. Management resolves issues in real-time. Address customer concerns and improve satisfaction immediately.
Latka tracks 27 complaint management software companies with reported revenue. Together they generate $47.8M in annual revenue and employ 396 people.
Zero Friction is the largest, with $5.8M in annual revenue, founded in 2018.
The average complaint management software company in this list makes $1.8M a year, across 27 companies with reported revenue. They serve 3.6K customers combined.
Ranked by annual revenue, the leaders are Zero Friction, Lexop, Issuetrak, Respaid and ChikPea Inc..
The 27 complaint management software companies tracked here have raised $14M in disclosed funding between them.
- The software must provide mechanisms for capturing and documenting customer complaints. - It should facilitate the workflow from complaint receipt to resolution. - The system must include reporting and analytics functionalities to analyze complaint data. - It should enable communication and collaboration among team members handling complaints. - The software is not just for logging complaints; it must also support investigation and resolution processes.
