1
- Revenue
- $6.9M
- Year founded
- 2011
- Funding
- $10M
- Team size
- 66
Top 2 Contact Center Knowledge Base Software Companies With $5M–$10M Revenue (September 2026)
As of September 2026, Latka tracks 2 contact center knowledge base software companies with $5M–$10M in annual revenue. They have combined revenues of $12.2M and employ 89 people. They have raised $10M.
Every company below sells contact center knowledge base software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
What Contact Center Knowledge Base Software Companies do
Contact Center Knowledge Base Software provides a centralized platform for creating, managing, and accessing information resources aimed at enhancing customer support operations. Typically, these systems store articles, FAQs, guides, and other relevant documentation that empower both support agents and customers to find answers quickly. By streamlining information access, knowledge bases help reduce response times and improve the overall customer experience. The primary use cases for this software include supporting customer service teams with readily available resources, enabling self-service for customers, and facilitating the onboarding process for new agents. Typical features include content management, search functionality, version control, and analytics tools to track usage and effectiveness. This software is commonly used by professionals in customer support, operations, and IT roles, who require effective tools to manage information flow within contact centers.
- Companies
- 2
- Revenue
- $12.2M
- Funding
- $10M
- Employees
- 89
Filters
Sorting: Highest -> Lowest
Top Contact Center Knowledge Base Software Companies With $5M–$10M Revenue
Showing 2 of 2 companies ranked by annual revenue.
2
Threado Inc
San Francisco, California, United States
The AI Assistant that replaces knowledge search. Threado AI revolutionizes how your customer-facing teams access and get work done using company's internal knowledge. Setup in minutes on Slack, Microsoft Teams, or as a Chrome app.
- Revenue
- $5.3M
- Team size
- 23
Frequently asked questions about Contact Center Knowledge Base Software Companies With $5M–$10M Revenue
How many contact center knowledge base software companies with $5M–$10M in annual revenue are there?
Latka tracks 2 contact center knowledge base software companies with $5M–$10M in annual revenue. Together they generate $12.2M in annual revenue and employ 89 people.
Which contact center knowledge base software company with $5M–$10M in annual revenue is the largest?
Dolmen is the largest, with $6.9M in annual revenue, founded in 2011.
How much revenue does a typical contact center knowledge base software company with $5M–$10M in annual revenue make?
The average contact center knowledge base software company in this list makes $6.1M a year, across 2 companies with reported revenue.
Who are the leading Contact Center Knowledge Base software vendors with $5M–$10M in annual revenue?
Ranked by annual revenue, the leaders are Dolmen and Threado Inc.
How much funding have contact center knowledge base software companies with $5M–$10M in annual revenue raised?
The 2 contact center knowledge base software companies with $5M–$10M in annual revenue tracked here have raised $10M in disclosed funding between them.
Related Customer Service Software categories
Inclusion Criteria
- Must provide a centralized repository for customer support information - Must include features for content management and categorization - Must allow both agents and customers to access information easily - Should include analytics tools to evaluate knowledge base usage - Not just a document storage system; must also enable content creation and editing - Must support self-service capabilities for users