As of September 2026, Latka tracks 1 contact center knowledge base software companies with $10M–$100M in annual revenue. They have combined revenues of $11.6M and employ 90 people. They have raised $12M.
Every company below sells contact center knowledge base software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.
Contact Center Knowledge Base Software provides a centralized platform for creating, managing, and accessing information resources aimed at enhancing customer support operations. Typically, these systems store articles, FAQs, guides, and other relevant documentation that empower both support agents and customers to find answers quickly. By streamlining information access, knowledge bases help reduce response times and improve the overall customer experience. The primary use cases for this software include supporting customer service teams with readily available resources, enabling self-service for customers, and facilitating the onboarding process for new agents. Typical features include content management, search functionality, version control, and analytics tools to track usage and effectiveness. This software is commonly used by professionals in customer support, operations, and IT roles, who require effective tools to manage information flow within contact centers.
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Showing 1 of 1 companies ranked by annual revenue.
San Jose, California, United States
Provider of an IT service management platform intended to help businesses to enrich every customer's experience. The company's platform offers to configure and automate the IT management processes and helps in empowering self-service resolutions, enabling clients to build a comprehensive knowledge base.
Latka tracks 1 contact center knowledge base software companies with $10M–$100M in annual revenue. Together they generate $11.6M in annual revenue and employ 90 people.
ServiceAide is the largest, with $11.6M in annual revenue, founded in 2016.
The average contact center knowledge base software company in this list makes $11.6M a year, across 1 companies with reported revenue.
Ranked by annual revenue, the leaders are ServiceAide.
The 1 contact center knowledge base software companies with $10M–$100M in annual revenue tracked here have raised $12M in disclosed funding between them.
- Must provide a centralized repository for customer support information - Must include features for content management and categorization - Must allow both agents and customers to access information easily - Should include analytics tools to evaluate knowledge base usage - Not just a document storage system; must also enable content creation and editing - Must support self-service capabilities for users
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