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Top 25 Contact Center Quality Assurance Software SaaS Companies in May 2026

As of May 2026, there are 25 SaaS companies in Contact Center Quality Assurance Software. They have combined revenues of $316M and employ 2.4K people. They have raised $370.3M and serve 1M customers combined.

Contact Center Quality Assurance Software is designed to assess and enhance the performance of customer service agents in contact centers. This software enables organizations to monitor agent interactions across multiple channels, including voice, chat, and email, ensuring a consistent and high-quality customer experience. By evaluating agent performance, it helps in identifying training needs, compliance issues, and areas for improvement in service delivery. Typical features of this software include automated call recording and transcription, conversation analytics, scoring systems for agent performance, and coaching workflows. Users of contact center QA software often include quality assurance teams, customer experience managers, and sales operations staff. These personas utilize the insights derived from the software to foster agent development and ensure the delivery of excellent customer service.

Companies
25
Revenue
$316M
Funding
$370.3M
Employees
2.4K

Filters

Sorting: Highest -> Lowest

Filters
Revenue
All<$1M$1M-$5M$5M-$10M$10M-$100M$100M+
Funding (Locked)Growth (Locked)Team-Size (Locked)

Top Contact Center Quality Assurance Software Companies

Showing 10 of 2 companies ranked by annual revenue.

1
Klearcom

New York, New York, United States

Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring. Schedule a demo with us today, and find out first hand why the leading organizations of the world are switching to Klearcom. www.klearcom.com

Revenue
$6.8M
Customers
-
Year founded
2016
Funding
-
Team size
62
Growth
-
2
Envision

Seattle, Washington, United States

workforce management and optimization software

Revenue
$5.4M
Customers
-
Year founded
1994
Funding
-
Team size
49
Growth
-

Inclusion Criteria

- The software must provide capabilities for monitoring and evaluating agent performance across multiple communication channels. - It should include automated scoring systems to assess agent interactions objectively. - The solution must offer analytics functionalities to identify trends and areas for improvement. - It should support coaching workflows to facilitate agent development and skill enhancement. - Not just for monitoring; the software must also provide actionable insights to improve service quality.