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Top 2 Contact Center Quality Assurance Software Companies With $5M–$10M Revenue (September 2026)

As of September 2026, Latka tracks 2 contact center quality assurance software companies with $5M–$10M in annual revenue. They have combined revenues of $12.2M and employ 111 people.

Every company below sells contact center quality assurance software to other businesses and is ranked by its most recent annual revenue. Revenue, funding, headcount and customer figures come from CEO interviews on the Latka podcast, public company filings, and Latka estimates where a company has not disclosed a number.

What Contact Center Quality Assurance Software Companies do

Contact Center Quality Assurance Software is designed to assess and enhance the performance of customer service agents in contact centers. This software enables organizations to monitor agent interactions across multiple channels, including voice, chat, and email, ensuring a consistent and high-quality customer experience. By evaluating agent performance, it helps in identifying training needs, compliance issues, and areas for improvement in service delivery. Typical features of this software include automated call recording and transcription, conversation analytics, scoring systems for agent performance, and coaching workflows. Users of contact center QA software often include quality assurance teams, customer experience managers, and sales operations staff. These personas utilize the insights derived from the software to foster agent development and ensure the delivery of excellent customer service.

Companies
2
Revenue
$12.2M
Funding
-
Employees
111

Filters

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Filters
Revenue
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Top Contact Center Quality Assurance Software Companies With $5M–$10M Revenue

Showing 2 of 2 companies ranked by annual revenue.

1Klearcom logo
Klearcom

New York, New York, United States

Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Our AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring. Schedule a demo with us today, and find out first hand why the leading organizations of the world are switching to Klearcom. www.klearcom.com

Revenue
$6.8M
Year founded
2016
Team size
62
2Envision logo
Envision

Seattle, Washington, United States

workforce management and optimization software

Revenue
$5.4M
Year founded
1994
Team size
49

Frequently asked questions about Contact Center Quality Assurance Software Companies With $5M–$10M Revenue

How many contact center quality assurance software companies with $5M–$10M in annual revenue are there?

Latka tracks 2 contact center quality assurance software companies with $5M–$10M in annual revenue. Together they generate $12.2M in annual revenue and employ 111 people.

Which contact center quality assurance software company with $5M–$10M in annual revenue is the largest?

Klearcom is the largest, with $6.8M in annual revenue, founded in 2016.

How much revenue does a typical contact center quality assurance software company with $5M–$10M in annual revenue make?

The average contact center quality assurance software company in this list makes $6.1M a year, across 2 companies with reported revenue.

Who are the leading Contact Center Quality Assurance software vendors with $5M–$10M in annual revenue?

Ranked by annual revenue, the leaders are Klearcom and Envision.

Related Customer Service Software categories

All Customer Service Software SaaS categoriesEvery category we track inside Customer Service Software, each ranked by revenue.Browse every SaaS industryThe full A-Z of SaaS categories Latka tracks, from Contact Center Quality Assurance to everything else.

Inclusion Criteria

- The software must provide capabilities for monitoring and evaluating agent performance across multiple communication channels. - It should include automated scoring systems to assess agent interactions objectively. - The solution must offer analytics functionalities to identify trends and areas for improvement. - It should support coaching workflows to facilitate agent development and skill enhancement. - Not just for monitoring; the software must also provide actionable insights to improve service quality.