Top 10 Contact Center Quality Assurance Software Companies (November 2026)

Sunnyvale, California, United States

B2B SAAS platform for customer service and support operations

Noida, Uttar Pradesh, India

SquadStack is India’s most trusted telecalling outsourcing partner, revolutionizing traditional telecalling with a technology and data-driven approach. By integrating ‘People’, ‘Systems’, and ‘Knowledge’, we enable leading businesses to scale with enhanced flexibility, improved conversions, reduced customer acquisition costs (CAC), and actionable insights. Our solutions seamlessly integrate AI and human expertise, effectively overcoming the limitations of traditional contact centers. This results in up to 90% lead connectivity, 40% more conversions, superior quality audits, and increased agent productivity. SquadStack’s telecallers connect with lakhs of leads daily for top businesses like Tata Digital, AngelOne, Eureka Forbes, Delhivery, Kotak Securities, Redbus, BharatPe, and Amity University. Choosing SquadStack means more than just outsourcing telecalling. It means partnering with a company dedicated to transforming your customer engagement. Our commitment to excellence and driving business outcomes ensures your business stays ahead in an increasingly competitive market.

Boston, Massachusetts, United States

AI-powered call center software

Redwood City, California, United States

AI-powered voice analytics for call centers

Waltham, MA, United States

CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

Bengaluru, Karnataka, India

Convin is a Contact Center software that leverages AI to improve customer interactions. By utilizing conversation intelligence, companies with high volume calls can automate 100% call QA, uncover business-driving behaviors & actions, and auto-create personalized coaching instances. Moreover, we aim to eliminate human dependency and proactively address all call center challenges. Convin is a Bengaluru-based company founded by four IIT Delhi alumni distressed by the lack of use of client conversation data. Our company has since helped global companies across verticals improve contact center processes with its platform capabilities. We recently secured seed funding led by Kalaari Capitals and backed by several renowned investors. For more information, visit www.convin.ai.

Chicago, Illinois, United States

ISI Queue Analytics offers unparalleled insights into call queue performance, seamlessly integrating with Cisco, Webex and Microsoft Teams. It provides a cost-effective solution to oversee call handling, wait time management, and overall customer experience without the complexity of traditional contact center infrastructure. The Ultimate Queue Performance Tool Call Center Insights powered by ISI Queue Analytics Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center. ISI’s Queue Analytics platform coupled with existing call queuing capabilities from Cisco, Webex and Microsoft enables customers to significantly reduce Contact Center operational costs. With advanced reporting capabilities, call recording and real-time performance metrics, ISI provides a solution suite enhancing each of your call center queues. If you use Cisco, Webex Calling, Microsoft Teams, or Avaya, you need ISI. Our SaaS software provides the most comprehensive CDR reporting and unified communication analytics available for these leading platforms.

Middlesbrough, England, United Kingdom

cloud-based business-management software intended to make contact centers home to a great customer experience

Burlingame, California, United States

unitQ is a product quality platform that helps companies drive growth and retention by fixing the right quality issues faster.

Marietta, Georgia, United States

Developer of a web based new hire and continued training simulation software for call centers and sales driven organizations. The company develops software that enables trainees and job applicants to take simulated calls, enter data and interact with virtual customers while it records both voice and keystrokes for review by trainers and hiring staff.