Top 25 Contact Center Quality Assurance Software SaaS Companies in May 2026

Stellenbosch, Western Cape, South Africa

Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Sesotho and isiZulu, with other vernaculars under development. Callbi enables your organization to monitor and analyze a 100% of your customer calls, to ensure compliance, sales or collection effectiveness, operational efficiencies, and optimize customer experience. Callbi also enables your organization to maximize revenue, reduce costs and mitigate risks.

Dublin, Dublin, Ireland

bxp software own and distribute bxp, a specialist software solution providing a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability. We tailor-make web-based software for a range of blue-chip clients in the areas of BPO’s, leisure & gaming, telecoms, utilities and financial services and we will have a relevant and profitable solution for your challenge. bxp is safe, simple and smart. Our brand is our relationship with our clients. We take pride in developing personal relationships with everyone we work with and fit each program to best suit the needs of our clients. Our CRM solution, for example, is exactly tailored to the needs of your business and your stakeholders, created for you by our dedicated team. If you own or manage a business process, we should be talking to each other.

San Francisco, California, United States

Testing and Observability for AI Voice Agents Testing: Scenario Generation: Creates varied test cases from agent descriptions for comprehensive coverage. Custom Personas: Emulates diverse user types with varied accents, background noise, and conversational styles. Evaluation Metrics: Track custom, AI-generated, and critical workflow performance metrics. Observability: Call Analytics: Provides call volume, ringing duration, success rate, interruptions, customer sentiment and agent latency analytics. Instruction Analysis: Identifies and prioritizes instances where agents fail to follow instructions. Drop-off Tracking: Analyzes when and why users abandon calls, highlighting areas of improvement. Call End Reasons: Tracks causes for call terminations, identifying areas of concern. Custom Metrics: Allows users to define unique metrics for personalized call analysis. Alerting: Proactively notifies users of critical issues like latency spikes or missed functions.

United States

Our AI-driven call monitoring system produces comprehensive reports, quickly pinpoints opportunities and challenges, and automates responses across various departments such as sales, customer support, marketing, human resources, and compliance.

Alfreton, England, United Kingdom

...home workers. We enhance our solutions with advanced features such as Speech Analytics AI , automatic transcription and translation, call monitoring, call logging...

United States

Quick test is an AI Powered Automated Contact Centre Testing platform We offer CX Testing, Contact Center Testing, IVR Testing, Contact Center Testing, Customer Experience Testing, Contact Center Monitoring, Outbound Dialer Testing & Tuning, SIP Trunk Testing, Chat Testing, and Contact Center Monitoring