Top 25 Contact Center Quality Assurance Software SaaS Companies in May 2026

Amsterdam, Noord-Holland, Netherlands

Leading AI-powered conversation intelligence & compliance monitoring solution. We’re on a mission to empower regulated companies to monitor every interaction with consistency and care. So far, we've reached over 60 million individuals through these monitored interactions, and we are ambitiously aiming to impact 1 billion people.

Taguig City, National Capital Region, Philippines

We offer end-to-end Unified Communication Solutions for Call Centers, Banks, other financial institutions, and enterprises. Our Voice Solutions, Strong domain expertise, and extensive technology skills enable our clients to increase their profitability and reduce their operational expenses. Lgorithm constantly aims to drive technology to the next level with robust, scalable & agile systems and systems, creating infinite feature rich on premise & cloud applications at the least possible price. Our product components like Predictive Dialer, Automatic call distributor (ACD), voice logger enables our clients to manage their quality Center in most economical price with various commercial model like monthly rental, purchase and rent to own modes. Our end-to-end services are a unique blend of technology and services, which allows our customer to manage their business easily and effectively.

United States

RepsMate is a conversation intelligence platform that integrates with existing telephony, chat, and email systems. By providing organizations with the tools to empower their agents, it ensures top-notch service in every interaction. RepsMate analyzes all customer interactions, identifying areas for improvement and transforming them into actionable insights. This targeted approach helps address specific weaknesses in customer-facing departments, leading to more satisfied customers, increased operational efficiency and revenue growth.

Amsterdam, North Holland, Netherlands

We use machine learning and artificial intelligence to uncover insights in voice calls and turn them into a rich source of knowledge and actionable insight for your organisation! With the Contexta360 API, you can apply big data analysis without the involvement of human listening to all of your customer interactions. The result is that you’ll be able to rapidly categorise and label customer service & sales calls and other interactions. From there, you can detect trends, track the topics that are most important to your key customers and your business, and analyse customer satisfaction trends over time and what the impact is on the revenue for example. To coach and motivate your sales and service organisation, you need the tools to enable your service and sales organisation to learn, earn and enjoy. You could do this manually. A team lead or manager could spend a few hours each week listening to call recordings and checking, by hand, that the customer was left happy and that the sales/service agent did their best to cross-sell other products in order to hit their quota attainment. With hundreds of calls per day, the team lead could only ever dip into a few calls per employee. And it can be boring work; not only could the team lead’s morale suffer but they might miss important details as their attention wanes. With Contexta360, you could check every single call and without taking up staff time and focus on your core business... Contexta can look out for key phrases and words in calls, such as those that indicate a cross-sell or a successful resolution to the call. It can even generate transcripts so that human managers can quickly and easily review call content with Contexta360 is backed by VentureBuilders, a fast-growing start-up accelerator involved in various successful startups like group deal, overstappen.nl and taxi2airport.nl

Denver, Colorado, United States

Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. Then uses machine learning to diagnose issues, automatically take action and communicate with agents to improve the contact center environment. Operata increases the accuracy of evaluations, assures quality migration, accelerates adoption and enhances service performance and reporting. Available globally as a scalable, simple to deploy SaaS solution, Operata customers include leading insurers, telcos, banks and MSP's

Campbell, California, United States

MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Our platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gain full visibility into their performance and can transform inaccessible call center data into valuable customer insights, all while ensuring compliance. Founded in 2013, the Silicon Valley-based company serves more than 500 healthcare organizations, insurance firms, retail companies, financial services institutions, and other customer-first companies worldwide. Learn more at www.miarec.com.

Chicago, Illinois, United States

OrecX, a CallMiner company, is the world's #1 provider of audio capture for analytics and machine-based learning, providing a high-fidelity method for contact centers to leverage any third-party speech analytic solution for compliance, risk management, and customer experience requirements. With millions of end points spanning the globe, OrecX's call recording platform was founded on the principles of openness, transparency, and collaboration, creating strategic, economic and technical benefits for its Users. Powered by the operating systems, browsers, databases and APIs that run the world’s infrastructure, OrecX’s modern and agile platform removes the threat of technology obsolescence, adapts to cloud, premise and hybrid environments, inter-operates with any third party system and provides full, unbridled data access and control.

Perry Hall, Maryland, United States

CallShaper is the originator of a cutting-edge cloud-based call center platform for efficiency- and compliance-minded directors of inbound and outbound call centers. Whether your call center is in-house or external, if you want to automate 100% of your Call Center process and keep your agents focused on customers, CallShaper has the answer! CallShaper’s platform offers 99.999% reliability and has earned a 5-star rating on multiple sites. With CallShaper, call center directors who are managing multiple vendors from multiple locations have everything they need on one platform that allows for custom, do-it-yourself scripting and simple integration with third party systems. CallShaper has no equal in providing real-time transparency. At the same time, CallShaper’s “set it and forget it” predictive dialer is a big productivity plus – doing the dialing for up to 20 lines per agent. Another CallShaper advantage is its built-in Quality Assurance Scorecard, offered at no additional cost. CallShaper clients quickly find that they are better able to manage efficiencies at the sales rep level. Users can be up-and-running with as little as four hours of training, and there is no need for dedicated IT support. Finally, CallShaper beats the competition on compliance, retaining easy-to-access compliance information at no charge for seven years – five years longer than the two years required by TCPA.

Berkeley, California, United States

Real-Time Speech Clarity for Contact Centers