Top 120 Enterprise Feedback Management Software SaaS Companies in May 2026

Los Angeles, California, United States

market research software company

Dresden, Saxony, Germany

Everybody likes great service. We help to provide it. Headquartered in Dresden, Germany, Spectos operates internationally in the fields of data collection, data analysis, technology, digitization and operations. For more than 20 years, we have been helping service-oriented companies continuously improve their performance and customer experience through our innovative service quality management solutions. Our mission is to make data and information accessible to all organizations, bridge the gap between analysis and action, and drive growth and improvement every day. With the Spectos Service Quality Cloud, we support our customers worldwide with tailored solutions for customer service, quality management, employee management, and operations. Our teams of experts equip companies with targeted, high-quality data in real-time, readily accessible through intuitive online cockpits and apps. This data-driven approach allows for daily improvements in service processes, facilitated by our lean, flexible, and agile collaboration. Leveraging state-of-the-art technologies, we seamlessly integrate the voice of the customer with operational data from ERP and CRM systems, along with real-time tracking, RFID systems, and WiFi tracking. At the core of our offering is the Spectos Real-Time Performance Management™ platform, which continuously combines, analyzes, and visualizes data from various sources. The customized cockpits and dashboards present easy-to-understand graphics and reports, empowering immediate action to enhance service quality. Integrated ticketing and alerting functions ensure proactive and lasting improvements. Our TÜV-certified solutions have found success across various industries, including postal & logistics, healthcare, mobility, smart city, and public administration. Partner with Spectos today to revolutionize your service quality and embark on a journey of continuous improvement and excellence.

London, Lille, United Kingdom

Goodays (formerly Critizr) is the most comprehensive customer experience platform on the market, now enhanced with generative AI. Founded in 2012, our mission is to redefine the shopping experience—for businesses and their customers—by fostering meaningful interactions. Because every experience matters. Our goal is to empower businesses with a customer experience management platform that streamlines and scales CX optimization. We make it easier to create genuine connections with your customers while freeing up your time to focus on the KPIs that truly drive impact. For over a decade, we’ve been dedicated to helping businesses adopt a customer-centric approach and excel in delivering exceptional experiences. Our success is built on three pillars: - Omnichannel listening to capture a comprehensive view of customer satisfaction. - Conversational interactions to elevate customer relationships. - Actionable insights to enable data-driven decision-making. Today, our solution is trusted by over 150 leading European companies, including E.Leclerc, Domino’s, Crédit Agricole, Leroy Merlin, and Jules, across 25 countries. More than 70,000 professionals—ranging from frontline teams to CX and research leaders—use Goodays to enhance customer experiences and see the immediate impact of their efforts. Goodays has also been honored with the 'AI Customer Experience Management Platform of the Year in Europe 2025' award by CIO Review for our groundbreaking innovations in generative AI and its seamless integration into our platform.

Noida, Uttar Pradesh, India

Redefine your brand’s online presence through Rannkly and take your business to the next level with enhanced engagements and conversions. Rannkly is an online reputation & social media management tool that helps you to shape, redefine and improve your brand’s reputation through appealing features. It connects various review websites to one dashboard through which you can easily monitor, reply & analyse your customers’ reviews. It generates new reviews and engages potential customers to take your business to the next level. Create new posts through amazing filters, schedule them and get them published on social media channels. Generate Reviews: You can request for a review through email or SMS using Generate Reviews. Website Widget: If you want to display customers’ reviews on your website or web pages, you can use website widgets to do this. QR Code Reviews: You can ask your clients to leave a review by scanning QR code in a short period of time. Using QR code, they can leave reviews for all your connected platforms. Even, you can customize your QR Code in which you can send your customers to a selected page for a review. Automated Response: When you are busy or on a vacation, you can Automate your response.You can set a predefined automated response on a selected star rating, review platform and location(s). templates Schedule And Generate Report: Reports are the representation of the overall performance of your business, which tell you about the number of reviews, average review rating, customer sentiments, rating trends, and review star breakdowns Social Media: Through Social Media, you can create engaging posts for your connected platforms using captivating filters and photo-editing options. You can plan, schedule and post timely through Rannkly and can also keep an eye on the performance of your channels, campaigns and posts. You can give prompt responses to your customers and interact with your community directly from Rannkly. Join Rannkly today.

Palo Alto, California, United States

Birdie enables companies to turn customer feedback into decisions that drive growth, making the voice of the customer central to their strategy. Our Feedback Analytics platform bridges the gap between Product and Customer Experience, providing a robust Voice-of-the-Customer program that translates the voice of the customer into insights on the key drivers of churn and detraction, helping companies prioritize high-impact actions and make growth-driven decisions. Join us in transforming customer feedback into strategic decisions that fuel growth and efficiency.

Columbia, South Carolina, United States

Provider of an online form builder intended to help organizations to quickly and easily connect with their customers. The company's services permit users to to easily create, publish and manage their forms empowering them to directly solve their own problems with powerful forms that collect real data, handle complex calculations, integrate with their existing software and seamlessly blend into their existing websites or applications, enabling businesses to enhance their workflow and boost their efficiency all at an affordable cost.