1
Podium
Lehi, Utah, United States
a platform for local businesses to manage customer interactions through messaging, reviews
- Revenue
- $219.9M
- Customers
- 6.5K
- Year founded
- 2014
- Funding
- $421.6M
- Team size
- 1.5K
- Growth
- -
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As of July 2026, there are 120 SaaS companies in Enterprise Feedback Management Software. They have combined revenues of $1.2B and employ 8.7K people. They have raised $1.1B and serve 284.5K customers combined.
Enterprise Feedback Management (EFM) Software refers to a suite of tools and processes that enable organizations to systematically gather, analyze, and act on feedback from customers, employees, and other stakeholders. These solutions focus on centralizing feedback collection to enhance decision-making and improve overall satisfaction. Organizations utilize EFM to identify trends, measure satisfaction levels, and respond to the needs of their various stakeholders efficiently. Typical features of EFM software include survey creation, real-time analytics, reporting dashboards, and integration capabilities with other enterprise systems. It's particularly beneficial for large organizations that need to capture feedback from multiple channels while ensuring consistency and compliance. Common users of EFM solutions often include professionals from customer service, HR, marketing, and product teams, all of whom rely on feedback insights to guide their strategies and operations and foster a customer-centric or employee-centric culture.
Sorting: Highest -> Lowest
Showing 10 of 120 companies ranked by annual revenue.
Lehi, Utah, United States
a platform for local businesses to manage customer interactions through messaging, reviews
St. Petersburg, Florida, United States
Community Brands is now Momentive Software, follow us at https://www.linkedin.com/company/momentivesoftware/ Momentive Software helps associations and nonprofits enhance membership management and donor engagement, automate and streamline business processes, and drive revenue and funding for greater community impact.
- Must offer tools for collecting feedback from multiple sources, including surveys, social media, and direct customer interactions. - Should provide analytical capabilities to interpret and visualize feedback data effectively. - Must include features for reporting insights to various stakeholders in an organization. - Should support automated feedback collection processes to enhance efficiency. - Must allow for customizability to tailor surveys and reporting to specific organizational needs. - Not just focused on collecting feedback; must also include functionality for actionable insights and follow-up actions.
San Ramon, Illinois, United States
Reputation.com delivers the category-leading Online Reputation Management platform for large, multi-location enterprises. We help companies monitor and improve online ratings and reputation, and optimize the customer experience. The Reputation.com platform provides a 360-degree view of online reputation and enables our clients to effectively manage online reviews, social media, business listings and customer surveys. The platform's advanced analytics and reporting capabilities provide valuable operational insights that help clients be more efficient, deliver better service and drive traffic, visits and revenue. Based in California's Silicon Valley with offices in Arizona, Europe and Asia, Reputation.com is funded by the same venture capital firms that backed Skype, Intuit and Symantec. We've assembled a team of top-tier engineers and data scientists, and an award-winning support organization to ensure client success.
Peachtree Corners, Georgia, United States
CUSTOMER EXPERIENCE. OUR PASSION. We are proud to partner with multi-location businesses, providing a wide array of customer experience management solutions, analytics and reporting technology. Our solutions help our clients protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping, contact center services and social media review data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.
San Ramon, California, United States
Experience.com connects & measures at the employee level to drive behavior that creates a better customer experience and online reputation.
Toronto, Ontario, Canada
Vision Critical provides a cloud-based customer intelligence platform that allows companies to build engaged, secure communities of customers.
Palo Alto, California, United States
SurveySparrow is an experience management platform that allows you to collect, analyze, and act on customer feedback in real-time. So whether you’re looking to improve customer satisfaction, increase loyalty, or drive revenue growth, SurveySparrow has everything you need to create a world-class customer experience. Our key features include: - Super easy-to-use platform. - Chat-like Surveys enabling highly engaging conversational surveys. - Classic Surveys asking one question at a time. - Offline surveys that let you collect feedback even from the remotest of places, internet-free. - NPS surveys to measure customer sentiments and workflow with a single question. - Wide range of question templates to choose from. - Click-free dashboard and highly advanced report filters for generating insightful reports. - Efficient user management to optimize your workflow. - Optional open-ended follow-up question for NPS surveys to close the feedback loop. - Survey Automation with recurring mode to gauge customer or employee pulse at regular intervals. - Survey Sharing across multiple channels to quickly get responses. - 1500+ integrations to avoid the hassle of using multiple tools. - Custom CSS to add your own personal touch to every survey. - White labeling to customize every element of your survey. - Sub accounts to manage surveys independently under just one parent account. - Single Sign On (SSO) which enables users to log in to SurveySparrow products and Community with just one set of login credentials.
