Conversational Intelligence Software
FlipCX, formerly RedRoute and now operating as Flip, is a verticalized AI voice agent platform that automates inbound customer service calls for large consumer businesses. The company is co-founded and led by Brian Schiff and Sam, who met as freshmen at Cornell University in 2015 and launched the business in its current form in 2018 after pivoting away from a ride-sharing app they had built across Upstate New York campuses.
As of early 2026, FlipCX has crossed 250 customers, automated 300 million phone calls to date, and is generating revenue well north of $12.5 million ARR on a run rate basis, with the company confirming it is solidly into eight figures. The business has grown at roughly 3x year-over-year for the past several years. FlipCX raised an $8.5 million seed round in late 2021 and closed a $20 million Series A in January 2026 at a valuation of approximately $100 million. The company carries 75 to 78 percent gross margins and has at least one customer paying over $1 million per year, with ACVs ranging from $50,000 to $500,000.
The single most important strategic fact is FlipCX's deliberate verticalization strategy: rather than building a generic horizontal AI platform, the company goes deep in transportation, retail e-commerce, and healthcare urgent care, where 95 percent of any new customer's needed workflows are already built into the platform out of the box, enabling fast onboarding and compounding network effects within tight industry networks where trust is the primary growth currency.
