Founder Interview Video
How Kustomer Raised $38.5M With Zero Churn Above $5K ACV and 40% Expansion in One Quarter (Interview with CEO & Co-Founder Brad Birnbaum)
Chapters
- 0:01Introduction and Background
- 0:37What Kustomer Does and Its Revenue Model
- 2:49Why Kustomer Was Built Outside Salesforce
- 4:22Ideal Customer and Pricing Tiers
- 5:28Seat-Based Pricing and Expansion
- 6:09Zero Churn Above $5K ACV and the Mid-Market Focus
- 8:48Company Timeline and Founding Story
- 11:12Total Funding Raised and Round History
- 11:31Customer Count and Market Focus
- 12:57Growth Rate and a Projected 6x From Year One to Year Two
- 16:05Team Size and Office Locations
- 16:20Payback Period and Hyper-Growth Plans
- 16:35Famous Five: Tools, Sleep, and Personal Life
- 17:57Advice to Younger Self on SaaS