Founder Interview Video
How LiveAgent Bootstrapped to 2,000 Customers and 80 to 100 New Paying Customers Per Month (Interview with Head of Growth David Cacik)
Chapters
- 0:01Introduction and MRR History
- 0:15Confirming Current Revenue and Growth
- 1:20What LiveAgent Does and Its Market Position
- 1:46Customer Count and Free Tier
- 2:45Company Timeline and Origins
- 3:45How LiveAgent Has Been Adding Customers
- 5:01Churn and Expansion Revenue
- 7:54Trial Funnel Metrics and Conversion
- 9:22Trial Activation, Acquisition Cost Target and Lifetime Value
- 11:22Team Size and Bootstrapped Profitability
- 12:31Profit Margin and On-Premise Licensing
- 13:46Famous Five: Favorite Book
- 14:00Famous Five: CEO to Follow and Favorite Tool
- 14:39Famous Five: Personal Questions