Top OTRS Group Alternatives, Competitors & Similar Software

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UnderDefense is a leading global cybersecurity company widely recognized by industry experts, such as Gartner and Clutch. The perfect combination of our expertise and sophisticated technologies allows us to predict, detect, and respond to the most advanced & aggressive cyber threats. Our offering includes: - UnderDefense no-code Security-as-a-Service platform - a comprehensive solution to effectively defend against cybercrime and meet compliance standards for companies lacking dedicated security personnel. It automates routine security tasks, detects potential threats, ensures compliance with industry regulations, and generates detailed reports covering all aspects of network security, data privacy, risk management, and compliance from a single window; - 24х7х365 Managed Detection & Response services provide an extra layer of security and help organizations to protect against the latest cyber threats. With our vendor-agnostic MDR (works with all major EDR/SIEM/Cloud providers), you get the most advanced security approach that incorporates human expertise and technology to perform monitoring, advanced threat detection, and response in real time; - Incident Response, which aims to help businesses to investigate, remediate, and get back to normal operations faster because every minute of downtime costs a lot for companies that have fallen victim to attackers. The combination of cost-effectiveness, superior forensic expertise, and speed of remediation help us to stay ahead of the competition; - Penetration Testing. Our expertise in this field is recognized by many industry leaders. Our specialists are capable of penetrating almost any network. They will help to discover security vulnerabilities in your environment, provide recommendations on how to fix those vulnerabilities, and confirm that all defects were fixed for free. To learn more about us, our products & services, please visit our website or contact us to get a quote.

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Riva is the trusted partner for organizations seeking to build stronger client relationships while streamlining operations. Our innovative solutions empower advisors to deliver personalized, compliant experiences at scale. With seamless CRM integration, real-time client insights, and advanced data governance, Riva ensures every interaction counts. Serving financial services and other data-sensitive industries for over 15 years, we help businesses safeguard their clients, nurture lifelong relationships, and reclaim valuable time. Join the 650+ enterprises worldwide who trust Riva to transform how they engage with their customers.

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We have got your back(up)! 🚀 Xopero Software is a leading European provider of backup & Disaster Recovery software for physical, virtual, and SaaS environments. Our portfolio consists also of backup appliances and the scalable MSP platform. 🦁 We are the owner of GitProtect.io - DevOps Backup & Disaster Recovery for GitHub, GitLab, Bitbucket, Jira, and Confluence data. We empower developers, ops, IT leaders, security and compliance professionals to protect source code, eliminate data loss, ensure development and business continuity as well as meet Shared Responsibility and security compliance. Our backup protects over 1,5K customers worldwide, including Orange, T-Mobile, AVIS, RED, NHS, Gladstone Institutes, Zoop, Diebold Nixford, and more. “I worked with other backup products and never felt comfortable that the backup plan was going to work as expected” - The Wharton School about GitProtect.io

IT Service Management Tools

Close is a modern CRM for startups and small businesses with built-in sales communication tools.

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Toku enables B2C companies to intelligently automate collections and facilitate the payment process.

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Streamline operations, enhance customer experience, and optimize efficiency with Ground Alliance's reservation, dispatch, and management tools. Customizable, user-friendly, and well-designed app to keep you ahead in the limo transportation industry.

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Utilize Plc is an award-winning Technology Company boasting over 25 years of industry expertise. We support hundreds of SME businesses across London and the South-East. Our friendly team has the experience and the passion to deliver, manage and support technology that enables the Clients that we work with to achieve their full potential. As our company has grown, strong relationships have remained as important as ever. Utilize Consultants collaborate regularly with clients to attain an ongoing understanding of their business, current working practices and systems, so that we can introduce technological change at a pace that is right for them. We work closely with our Clients to create strategies for the effective adoption and deployment of technology to drive measurable productivity, efficiency, and profitability. Utilize’s new service provision – ASCEND, includes a comprehensive technical support and security package. ASCEND also provides access to our technology analysis and adoption services, strategy, consultancy, and all-inclusive project management, delivery and implementation. Billed on a per-user-per-month basis, everything is included (apart from your hardware and software licensing costs) so there are no surprises. If you want to work with a partner that understands technology and what it can achieve - one that takes the time to understand your business and then enables the adoption of technology to empower your employees to help drive ultimate performance – please get in touch. We would love to hear from you.

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Sandboxing reinvented to uncover the threats of today & tomorrow. At VMRay, our purpose is to liberate the world from undetectable digital threats. Led by reputable cyber security pioneers, we develop best-in-class technologies to help organizations distinguish genuine threats from the noise and obtain additional context and insights into those threats. Based on the world's most advanced malware and phishing analysis platform, we enable enterprises, government organizations, and MSSPs to automate security operations, accelerate analysis and response, and build reliable threat intelligence. In times of uncertainty and complexity, we create room for clarity and productivity to help security teams thrive.

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Quicktext, The hospitality AI SuperApp. More Revenue, More productivity, More satisfaction. In 2024, Quicktext was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase. By harnessing AI and big data Quicktext provides a unique solution, enabling to: • Interact automatically with customers with Velma the 4th generation chatbot powered by AI and structured data. • Optimise sales, content, and marketing (Q-Sales, Q-SEO, Q-Dynamic) • Structure & share hotels’ data (Q-Data & Q-Channel) • Supply data for business intelligence. (Q-BI) Velma All around the world, Velma is the #1 AI-powered chatbot for hotels. She answers more than 1900 points of information and facilitates reservations Q-Brain+ Composed of the best of both worlds of AI,  conversational AI and generative AI layers designed to handle complex requests. Q-Data Enables consolidation, structuring, and distribution of 1900 data points for instant communication, feeding hotel information (web, app, CMS), and external media (Google, Facebook..). Q-Sales Operates in real-time, allowing the listing, valuation, analysis of reservation requests. Q-SEO The AI generated FAQs enables a fresh flow of relevant structured data which is Google preferred content to index. Q-BI Provide business intelligence like bookings, qualified leads, conversions.. Q-Hub Serves as a unified inbox for various instant communication channels like Facebook, Instagram, WhatsApp, Line, SMS.. Q-Connect Establishes connections with third-party applications such as CRM, PMS, Call center, ensuring seamless integration. Q-AD Captures conversational data criteria to create diverse personas, enabling real-time optimization of advertising campaigns by personalized strategies. Q-Dynamic Utilizes a predictive model based on 7 years of data to dynamically adapt the real-time for each visitor.

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IT consulting and software development company founded in 2016 by industry veterans, providing comprehensive services to enterprises across the U.S

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Maryland-based professional services company providing a full range of IT solutions and program management support services

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Dialer for Sales and Support team to you can drive up 5x more conversations, engagements, conversions and closed deals. Reduce operational costs and increase sales revenue. Klozer is a cloud contact centre software that enables inbound and outbound voice communication through a secure, cloud based and scalable technology.

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Action1 is an autonomous endpoint management platform that helps to discover, prioritize, and remediate vulnerabilities in a single solution to prevent security breaches and ransomware attacks. It is cloud-native, infinitely scalable, and configurable in 5 minutes.

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A leading provider of DDI and ADC solutions, specializing in cybersecurity with generative, AI-powered threat intelligence

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Ground Alliance specializes in advanced software solutions designed specifically for the ground transportation sector, focusing on optimizing operations and enhancing customer experiences. Offering robust features in dispatching, fleet management, and billing, Ground Alliance is a trusted partner for limo businesses seeking efficiency and service excellence worldwide. For Demo: +1 (855) 707-1010 and [email protected]

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Enterprise Software as a Sevice company helping businesses automate contact centers using AI and robotic process automation.

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Chatdesk helps companies deliver sales and customer care in social and messaging apps.

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🚀 SmartChat by CommVersion gives lead gen marketers the ultimate edge, boosting website conversions by 32%, reducing customer acquisition costs and delivering a seamless on-site experience. 💡 With it’s unique combination of advanced Smart-Targeting and skilled human agents, SmartChat turns missed opportunities into high-value leads, delivering a personalized experience around the clock. ✨ Trusted by 1,000+ businesses in North America and the UK, SmartChat provides marketers with an unfair advantage, turning soon-to-churn visitors into qualified leads.

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Creates digital customer experience platforms for health care organizations with a focus on improving the patient experience

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Paricus is a Business Process Outsourcing (BPO) firm, providing contact/call center solutions, back-office process management, compliance services, and general project support to third-party companies.