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Find 20 competitors in the Customer Service Automation Software. Compare other SaaS such as TimeZest, Deepdesk and AmazingContent. These Social News Desk competitors have raised $21M and together serve more than 30.6K customers and employ over 523 team members.
Customer Service Automation Software
TimeZest is a fresh approach to client scheduling. Designed and built specifically for MSPs. TimeZest makes scheduling calls, remote support, and onsite visits simple. No more phone and email tag. No more wasted time coordinating availability. Just easy, real-time scheduling your clients and team will love.
Customer Service Automation Software
At Deepdesk we develop AI technology that is not aimed at replacing people, but aiding them. Our technology makes jobs less tedious by helping to eliminate repetitive tasks. We focus on the contact center space, where we enable contact center agents working within across any channels (chat, email, voice, Messenger, etc.) to reduce the amount of time they spend searching for the best response to a customer query, and providing it to the customer (through typing or speaking). To achieve this, we train our neural networks with our customers' historic data from previous conversations to provide automated suggestions with the best answers to customer queries. Because our AI is able to understand customer conversations, Deepdesk’s AI Agent Assist presents the contact center agent with the best possible answer to any customer query, as well as links to related content that may live in their internal knowledge bases, public facing FAQ’s, or any other resource. By presenting the most relevant information to the agent for the questions being asked, Deepdesk can drastically reduce training times and make every agent an expert from day one. Using real-time analysis paired with customer satisfaction data, our AI learns which responses at which time lead to the most positive customer outcome and uses this information to continually train our AI in real-time. This means more happy customers, and higher customer satisfaction scores. Increased happiness also extends to the agents: a direct result of using Deepdesk is an increase in agent happiness and retention. Deepdesk technology is based on our proprietary unsupervised machine learning engine. Autocomplete technology is expected to respond in real time, so we developed an ensemble algorithm that combines a number of technologies and AI models to provide suggestions in under 100ms. Deepdesk’s unique approach also always ensures relevant content with automatically and frequently updating models, using recent conversation data.
Customer Service Automation Software
Pionnier du Leader Advocacy en France, AmazingContent est le partenaire 360° des équipes de communication pour développer facilement l’influence des dirigeants sur les réseaux sociaux. L’approche AmazingContent est fondée sur une base riche de millions de données accumulées au fil des années, conjuguée à une plateforme métier et une expertise reconnue de la mise en place de programmes de Leader Advocacy. Elle débute par une phase de conseil qui consiste à réaliser un diagnostic chiffré de l’influence du comité exécutif de votre entreprise, ainsi qu’une analyse comparative avec vos concurrents, posant les bases d’une stratégie de Leader Advocacy personnalisée. Cette dernière est ensuite déployée grâce à une plateforme collaborative qui tire le meilleur parti de l’IA pour faciliter la création par les plumes (internes ou externes) et la validation par les dirigeants. Plus de 80 directions de la communication et 350 dirigeants bénéficient de programmes performants pour instaurer durablement une culture de la communication incarnée au sein de leur entreprise.
Customer Service Automation Software
CompanyHub is a sales automation CRM for sales teams that can be completely tailored for your industry. Try for free & fall in love with CompanyHub
Customer Service Automation Software
For-Sight is a hotel CRM that works with PMS providers to allow hotels to develop guest relationships, manage various data streams, automate marketing campaigns and measure their ROI.
Customer Service Automation Software
Roby is a chat/voice enabled software that handles all requests, automate repetitive tasks, eliminates miscommunication, and reduces resolution time to increase employee satisfaction.
Customer Service Automation Software
Claimlane is a leading returns and claims management platform for brands and retailers that sell physical products. More than 8000 brands and retailers globally use Claimlane to streamline their return and claim processes and improve their bottom line. — MANAGING RETURNS AND CLAIMS IS COMPLEX For most brands and retailers, handling returns and claims is an important but highly complex process. It involves countless stakeholders and many moving parts. The result is: ❎ Badly documented returns and claims leading to unnecessary communication ❎ Inefficient workflows and wasteful communication via email and excel ❎ No insights into why products are returned and why they are faulty CLAIMLANE STREAMLINES THE ENTIRE PROCESS Claimlane connects all your return types and customers – B2C and B2B – from all sales channels and markets in one system. With Claimlane: ✅ Your customers always create perfectly documented returns and claims ✅ Your team can handle all return types in one place with powerful workflows and automation ✅ Learn why products are being returned and faulty to improve your bottomline Using Claimlane saves you time and money and improves the customer experience. Just reach out. We'd love to help you streamline your returns!
Customer Service Automation Software
Vibefam is the partner of choice for consumer-centric SME businesses. We power SMEs with a powerful all-in-one solution that helps them scale and get ahead of the curve. Vibefam automates all the most tedious tasks and helps SMEs convert leads automatically so they can focus on delivering exceptional customer experience. We are currently powering hundreds of businesses and enabling more than 400,000 happy users across Asia. We are working towards becoming the default partner of choice for all consumer-focused service SMEs globally.
Customer Service Automation Software
Luminoso Daylight™ AI revolutionizes the way you comprehend your customers to improve CSAT scores faster and with pinpoint accuracy. Luminoso Technologies is a global leader in the Natural Language Understanding market. It was born out of the prestigious MIT Media Lab. Our cloud-based platform for text analytics revolutionizes the way organizations uncover insights from conversational and text data like survey submissions, support tickets and product reviews. With support for 14 languages, Luminoso Daylight™ AI preserves the nuance of stories as communicated by customers, employees, and industry voices. Powered by advanced machine learning, our platform goes beyond surface-level understanding by understanding language as well as a human down to the sutble nuances. It uncovers hidden patterns, sentiments, and biases, empowering organizations to make data-driven decisions with confidence. Trusted by Fortune 5000 companies, we nurture human connections that drive critical business strategies. Discover the power of Luminoso and unlock the potential within your textual data.
Customer Service Automation Software
...of medical assistants and doctors, we developed Aaron, an AI -powered phone assistant, to assist medical practices on the phone. We use artificial intelligence...
Customer Service Automation Software
Provider of a cross-platform social media marketing management services designed to cater to the people of China. The company's services include social media monitoring, customer relationship management (CRM), social networking advertising and data analysis services, enabling clients to promote their products via social media channels.
Customer Service Automation Software
Provider of a cross-platform social media marketing management services designed to cater to the people of China. The company's services include social media monitoring, customer relationship management (CRM), social networking advertising and data analysis services, enabling clients to promote their products via social media channels.
Customer Service Automation Software
BnBerry is a proprietary software that enables hotels and resorts to promote their rooms on lodging marketplaces such as AirBnB and VRBO. We supplement our technology with customer service and relationship management from prospecting to booking to visiting.
Customer Service Automation Software
contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency. The contactSPACE solution provides an integrated suite of simple to use wizard-driven tools for omnichannel communication, campaign creation, performance monitoring and much more, helping you achieve greater sales outcomes and deliver better customer experiences. Contact us to learn more about contactSPACE, and see if we can help your organization achieve your business goals. 1300 360 553 [email protected]
Customer Service Automation Software
Zingly.ai is a next-generation AI and Digital-First CX Center platform that unifies customer interactions across all channels—voice, chat, email, and video. It is designed to transform how businesses engage with their customers.
Customer Service Automation Software
Brand24 is a comprehensive social media monitoring and analytics platform that allows businesses to track and analyze their online presence and reputation in real-time. With Brand24, users can monitor mentions and conversations about their brand, products, or industry across various social media platforms, blogs, forums, and news sites. The platform offers advanced analytics and reporting features, sentiment analysis, competitive intelligence, and influencer identification, providing valuable insights to help businesses make data-driven decisions and effectively manage their online reputation. Brand24 enables companies to proactively engage with their audience, identify brand advocates, address customer concerns, and stay ahead of their competition in the dynamic world of social media.
Customer Service Automation Software
Professional social media management made easy! Manage and analyze unlimited profiles in one tool. For Facebook, Instagram, TikTok, Threads, YouTube, X/Twitter, Pinterest, Bluesky and LinkedIn. Understand what’s working with cutting-edge analytics. Reduce workload and optimize content with powerful AI. Increase productivity with seamless team collaboration.
