Customer Advocacy Software
A customer's complaint is a gift, but not all customers leave feedback, and a business cannot always see all its problems. Often, stuff simply falls through the cracks, and teams cannot follow up on everything. Companies working directly with customers, patients, and passengers suffer the most. Problems with staffing, shift scheduling, and even basic household items, such as unexpected mess in the restroom... Businesses are simply unaware of some service problems that are screaming to their customers. Statistically, 2% of customers leave their reviews on social networks. Many of them hurt the company's reputation for no reason: all the business needed was to help "shine the light" on the problem to fix it quickly.
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To solve this, we created AirVote®. Our QR Smileys™ help flag small problems before they grow big and show up as negative reviews. We give business teams an internal quick feedback tool directly connecting them with their customers in real-time. Happy feedback is steered directly to the company’s social media pages.
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To the customers, AirVote QR Smiley™ is an easy, comfortable way to express their in-the-moment experience or impression. And, yes – sometimes to vent!
Feedback is anonymous: customers don't have to sign in or install any apps. That's why the feedback is an honest critique or an honest "thank you". By the way, over 50 % of all responses are happy, and almost 100% of critical feedback is practical and actionable. It shows that folks want to do the right thing when expressing their frustration and do not hesitate to say thanks when it's due.
Try it out for your business. The self-service setup is free, and the AirVote team is always there to help.
Check out real examples from businesses at our Instagram page: https://www.instagram.com/airvoteus/
To learn more, contact Angelique Denneman at [email protected], 425-652-7637 (call, text msg, whatsapp, telegram all ok)
