Forbesganj, Bihar, India
OSMERP provides WITS (Work & Issue Tracking System) a software module for business operations management. You can choose the software module you need and start using them through one single business account. Free Trials are available and you can subscribe / unsubscribe anytime. OSMERP offers you WITS (Work & Issue Tracking System), A Customer Support Ticketing System which is excellent, tried and tested by many business owners and SMEs. WITS - Work & Issue Tracking System is a powerful business management software and platform that combines all the features you might need to take care of your business. WITS allows your customers to register complaints online and your staff members can respond to the issue in transparent manner. WITS - Work & Issue Tracking System is a business software that acts as an online interface between you and your clients. It allows your clients to register Service Requests (called Support Tickets) online in written form. The Support Tickets submitted by your clients can be opened by staff members at your office Support Team using their login credentials and they can Respond to the issue raised in online environment. Detailed Working of WITS: - Once a Support Ticket is submitted by your client, your Support Team members can take any of the following actions: - • Reply to the client • Add internal notes, which are visible only to your Support Team members • Attach files with description / remarks • Assign the Support Ticket to some other team member • Mark unresolved if the issue raised by the client cannot be resolved by anyone in the Support Team • Close the support ticket, when resolved Email Notifications are sent to the client as well as the administrators (as configured in the system) on every action, as mentioned above. When Internal Notes are added, the email notification is sent only to the concerned Support Team member and the administrators. Start Your Free Trial Today - https://osmerp.com/free-trial-software-modules-registration
- Revenue
- $220K
- Customers